Bilingual Spanish Intake Coordinator – Pediatric Outpatient Clinic | Katy, TX

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    "datePosted": "2026-05-13",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Intake Coordinator plays an essential role in supporting children and families receiving Speech Therapy, Occupational Therapy, and Physical Therapy services. This position is responsible for coordinating patient scheduling, therapist caseloads, referrals, insurance verification, and communication between families, providers, and clinic staff to ensure high-quality, family-centered care.</span> <span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The ideal candidate is organized, compassionate, proactive, and experienced in pediatric therapy clinic operations.</span> <br><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Duties &amp; Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate therapist onboarding, orientation, and caseload development for Speech, Occupational, and Physical Therapy providers.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Process referrals, physician orders, evaluations, and treatment authorizations for pediatric therapy services.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Verify patient demographics, insurance eligibility, benefits, and prior authorizations prior to scheduling services.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Schedule evaluations and ongoing therapy appointments while optimizing therapist productivity and continuity of care.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Serve as a primary point of contact for parents and caregivers regarding therapy schedules, attendance, staffing updates, and clinic communication.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain consistent communication with families to support patient retention, attendance, and satisfaction.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborate closely with Speech Therapists, Occupational Therapists, Physical Therapists, and administrative staff to ensure coordinated patient care.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor therapist schedules, cancellations, waitlists, and caseload adjustments to maximize clinic efficiency.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support coordination of care from initial intake through discharge planning.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Answer incoming calls from families, physicians’ offices, schools, and community partners professionally and compassionately.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with resolving scheduling conflicts, service concerns, and patient care coordination issues.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain accurate electronic medical records, referral tracking, therapist schedules, and clinic documentation.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure compliance with HIPAA regulations, clinic policies, and insurance requirements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Cross-train in administrative functions to support front office and patient coordination needs as needed.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Promote a welcoming, supportive, and family-centered clinic environment.</span></li>\n</ul>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Bachelor’s Degree or Associate Degree preferred.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Bilingual English/Spanish.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">3–5 years of experience in a pediatric therapy clinic, rehabilitation clinic, or healthcare setting preferred.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience supporting Speech Therapy, Occupational Therapy, and/or Physical Therapy services strongly preferred.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of pediatric therapy referrals, insurance verification, prior authorizations, and scheduling processes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with EMR/EHR systems and therapy practice management software.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent communication and customer service skills with the ability to build rapport with children and families.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong organizational skills with the ability to multitask in a fast-paced clinic environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work collaboratively with multidisciplinary therapy teams.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Leadership or care coordination experience preferred.</span></li>\n</ul>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to sit and work at a computer for extended periods of time.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to manage high-volume scheduling and patient coordination tasks.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to prioritize multiple assignments and meet deadlines.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to occasionally lift, push, or pull up to 25 lbs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong attention to detail and documentation accuracy.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Positive attitude, professionalism, and team-oriented mindset required.</span></li>\n</ul>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span> <span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Health &amp; Wellness</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comprehensive medical, dental, and vision insurance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Health Savings Account (HSA)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Company-paid life insurance and AD&amp;D coverage</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Optional short-term and long-term disability coverage</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Critical illness coverage</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Employee Assistance Program (EAP)</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Work-Life Balance</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Generous paid time off (PTO)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Paid holidays, vacation, and sick leave</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Financial Benefits</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">401(k) with company match</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Employee referral bonus program</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Professional Environment</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborative multidisciplinary pediatric therapy team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Supportive and family-centered clinic culture</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Opportunities for professional growth and development</span></li>\n</ul>",
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