Senior Fraud Investigator - Financial Products

Senior Fraud Investigator - Financial Products About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company ; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About the role This newly created senior individual contributor role is focused on protecting the integrity, safety, and profitability of Super.com ’s growing financial products portfolio, with a focus on Super.com Card, Cash Advance, and KYC-related workflows. You will be responsible for helping shape and execute fraud and risk operations across the customer lifecycle—from onboarding and identity verification through account activity, disputes, and loss mitigation—while maintaining an effective balance between risk reduction, customer experience, and business growth. You will help develop scalable fraud and abuse controls, partnering cross-functionally with Product, Engineering, Finance, Compliance, Operations, and external vendors to reduce fraud losses and operational risk across financial products. This includes supporting risks such as identity fraud, first-party abuse, payment fraud, dispute abuse, account misuse, and negative balance exposure, while improving operational processes, strengthening controls, and helping build a secure, seamless, and scalable financial products platform that drives long-term growth and customer trust. About the team Risk Operations at Super.com operates as a centralized function with broad ownership across fraud prevention, financial crime, and transaction integrity. Our scope spans payment and card fraud, travel fraud, cashback and promotional abuse, offerwall fraud, KYC and identity verification, anti-money laundering (AML), and the end-to-end management of chargebacks and disputes. While we sit within the Finance organization, we are deeply embedded across cross-functional, mission-aligned teams (MATs), partnering closely with Product, Engineering, Data, Compliance, and Operations. This structure enables us to influence both strategic direction and day-to-day execution—shaping risk controls, informing product design, and optimizing user experiences. Our team is responsible for safeguarding the business while enabling sustainable growth. We focus on improving the quality of transactions, reducing fraud and financial losses, ensuring regulatory compliance, and building scalable systems that support a seamless and trustworthy customer experience across travel, financial products, earnings and emerging product lines. What you’ll be working on: Execute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flows. Perform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events affecting financial products, while actioning customer’s accounts. Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response. Support the development and refinement of operational procedures, playbooks, and controls that improve consistency, auditability, and decision quality across the Financial Products risk operation. Partner with Product, Engineering, Data, Compliance, Operations, and vendor partners to improve controls, close gaps, and operationalize process changes. Help define and improve risk reporting for leadership, including fraud visibility, key KPIs, and product-level operational health metrics. Identify root causes behind fraud loss, friction, or operational failure and recommend process, policy, tooling, or workflow improvements. Support escalation handling and response frameworks by helping document incident severity, ownership, and next steps across teams. What we’re looking for: 3+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environments. Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices. Strong analytical thinking and attention to detail, with the ability to assess risk signals and investigate complex cases effectively. Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership. Strong written and verbal communication skills, including the ability to explain risk decisions clearly and collaborate across teams. Ability to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting priorities. Bonus points for: Exposure to SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience partnering closely with analytics teams to support fraud and operational investigations. Experience using operational risk, fraud prevention, or identity verification tools within fintech or payments environments is a plus.. Familiarity with card, deposit account, or cash advance products and their associated fraud and operational risks. Relevant certifications such as CFE, CPFPP, or related credentials. Experience building, improving, or documenting operational processes, controls, or SOPs is a strong plus. We’ve got you covered: At Super.com , we believe in supporting our team so they can thrive—both at work and in life. Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages. Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources. At Super.com , we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.

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