Residential Service Department HVAC Supervisor - 1034

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    "requisitionDescription": "<div><div><p style=\"text-align:center;\">&nbsp;<span style=\"font-size: 10pt;font-family: Arial, sans-serif;\">Job Description and Performance Requirements</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\">&nbsp;<span style=\"font-family: Arial, sans-serif;\">Overview: The Residential Service Department Supervisor (“RSDS”) position will have responsibility for managing all processes and procedures in place to support and direct the field service technicians and administrative functions of the department. The position will have an average of 25 direct reports, which primarily includes field service technicians.</span> <span style=\"font-family: Arial, sans-serif;\">The purpose of the position is to ensure the key job tasks related to the performance of field service are managed in a manner that provides for the timely and effective completion of service requests in accordance with the company policies. The performance objectives and responsibilities assigned to the RSDS position are subject to change by the assigned level of authority with or without notice.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-family: Arial, sans-serif;\">Key Job Tasks:</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-family: Arial, sans-serif;\">The key job tasks largely involve leadership and hands-on management of the service technicians to ensure effective and efficient adherence to the process and procedures of the department. </span> <span style=\"font-family: Arial, sans-serif;\">The RSDS position requires a high-level of both strategic and tactical thinking. Through the direction provided to the service technicians the RSDS is required to provide project management support involving complex problem-solving. Potential projects submitted by the service technician are reviewed to ensure all components are present and accurate, such projects are required to be managed by the RSDS to the level dictated by company requirements. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-family: Arial, sans-serif;\">Management:</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-family: Arial, sans-serif;\">This position (RSDS) requires the incumbent to work closely with each of his direct reports and other departments to ensure all service requests and projects are administered in accordance with company policy and within the assigned budget. The management of assigned staff and adherence to established processes is paramount to the attainment of the assigned goals, objectives, and budget.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Train and Develop   Employees</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Train and develop   assigned staff to a directed level of proficiency.</span> <span style=\"font-family: Arial, sans-serif;\">Manage and direct staff activities in a manner   to which there is a demonstrated knowledge of employment practices. Each   direct report requires an annual performance review of preassigned tasks and   objectives. </span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Communication</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Communication is   required to be clear and concise and contain supportive data, Messaging is   developed at such level to ensure understanding by the targeted audience.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Process and procedures</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Understanding of the   established workflows and able to identify obstacles and develop plans for   improvement. Evaluate each process and procedure used to support the   objectives of the position and present plans for improvement. Such plans are   required on an annual basis.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Establish Priorities</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Within the 45 days of   assuming responsibility of position present list of top priorities and plans   to address each; thereafter, by November 1<sup>st</sup> of each year.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Budget</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Manage responsibilities   within budgeted amount.</span> <span style=\"font-family: Arial, sans-serif;\">Each month   present plans to address any variance between budget and actual performance   results.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Human Resources</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Ensure all HR polices   are administered within company policy. Proper execution of the company’s   adopted progressive disciplinary plan. Working knowledge of EEOC and OSHA   requirements.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.5in;\">&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Detailed Position Requirements</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Train and develop direct reports in manner to achieve performance standards.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"color: rgb(34,34,34);background-color: white;font-family: Arial, sans-serif;\">Manage the internal and field training on the HVAC Service Call process.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"color: rgb(34,34,34);font-family: Symbol;\">°</span> <span style=\"color: rgb(34,34,34);background-color: white;font-family: Arial, sans-serif;\">Provide internal and external technical training to improve technicians’ overall skills.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Work with Manager to Create &amp; Schedule broad training plans for technicians to succeed on accomplishing their career path.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Train and Verify all Safety processes are being followed by technicians. Develop and present safety plans and participate in safety committee.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Perform ride a-longs with technicians on how to establish customer rapport and perform our service call process. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Review Call Back report and communicate results to technicians.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Resolve Call Back and Customer issues, Schedule site visits when required.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"color: rgb(34,34,34);background-color: white;font-family: Arial, sans-serif;\">Work with the dispatch department and manager to ensure proper assignment of service technicians.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"color: rgb(34,34,34);font-family: Symbol;\">°</span> <span style=\"color: rgb(34,34,34);background-color: white;font-family: Arial, sans-serif;\">Monitor performance of field technicians and provide required training.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"color: rgb(34,34,34);background-color: white;font-family: Arial, sans-serif;\">Motivate technicians to attain their goals.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Hold scheduled one on one meetings.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Complete annual performance reviews of direct reports with manager.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Help Manage recruiting and training process.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Review and approve vehicle inspection sheets, truck inventory, company tools.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Serve as a technical back-up for field technicians when necessary.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Perform planning steps to ensure customer demand is satisfied during all periods.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Work alongside customer service, dispatch, and other managers to ensure overall success of the business. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Attend department meetings as required.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Help Prepare and present budget and monthly forecasts. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Complete other assignments per the service manager direction.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Competencies for Success</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Proven track record in service operations.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Ability to inspire and lead others to attain company goals. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Highly organized with exceptional follow-through abilities. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Strong verbal and written communications.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Quick, sound decision-making abilities. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Microsoft Office working knowledge.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Project management skills.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">HVAC certifications, exceptional technical ability.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:1in;\"><span style=\"font-family: Symbol;\">°</span> <span style=\"font-family: Arial, sans-serif;\">Ability to manage and implement safety plan and reduce EMR.</span>&nbsp;&nbsp;</p>\n<p>&nbsp;</p>\n</div></div>\n",
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