Customer Service Specialist / German

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    "city": "Barcelona",
    "region": "Barcelona",
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      "addressCountry": "Spain"
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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Present in 96 countries, Wallbox is dedicated to transforming the way the world uses energy through advanced electric vehicle charging and energy management systems.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">With headquarters in Barcelona and manufacturing facilities in Spain (Barcelona) and the US (Arlington, Texas), we are rapidly becoming a global leader in the EV charging industry.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Listed on the New York Stock Exchange (NYSE: WBX), Wallbox has earned international recognition, including prestigious design awards such as IF Design, Good Design, and RedDot.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Our growth continues through strategic acquisitions, including ARES, COIL, and ABL — strengthening our presence across Europe and globally.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Get in charge with Wallbox!</span></p>\n<p><br><br></p>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">The Role</span></em></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">As a <span style=\"font-weight: bold\">Customer Support Specialist L1</span>, you will be the first point of contact for our customers and partners, providing technical assistance and ensuring an excellent service experience.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You will handle incoming requests, troubleshoot issues, and escalate complex cases when necessary, contributing to a high-quality, customer-focused support operation.</span></p>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What You Will Do</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage incoming tickets, calls, and chats from customers and partners.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide first-level technical troubleshooting for Wallbox products (hardware &amp; software).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Escalate complex or unresolved cases to Level 2 / Service Engineering with proper documentation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Follow defined troubleshooting procedures and ensure accurate case documentation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify recurring issues and share feedback to improve processes and knowledge base articles.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support onboarding and guidance for customers and key account partners.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate cross-functionally with Product, Engineering, and Technical teams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure high standards of customer satisfaction and service quality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Contribute to continuous improvement initiatives within Customer Support.</span></li>\n</ul>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Requirements</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Previous experience in <span style=\"font-weight: bold\">Customer Support / Technical Support (L1)</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience working with <span style=\"font-weight: bold\">ticketing systems</span> (Salesforce, Jira or similar).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Basic technical knowledge (IT fundamentals, WiFi, Bluetooth, remote troubleshooting).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong analytical and problem-solving skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience dealing directly with customers.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent communication and interpersonal skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Native level in German + English</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Availability to travel occasionally if required.</span></li>\n</ul>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Nice to Have</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge of embedded systems or EV charging technology.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience in Incident Management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">ITIL certification.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Additional languages.</span></li>\n</ul>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Benefits</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flexible compensation (transport, childcare, restaurant tickets)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Daily discounted breakfast and lunch options at our canteen</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.</em></span></p>",
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