Senior Manager, Enterprise Systems Operations

{
  "content_hash": "f8436d7c3237b7eb7bbe49d7976140677dd6c66ca8b5c8b2376a92de4bcd02c4",
  "source_hash": "c181a88e72e7696ac30f22a61232d04b361ca8be6a76d1c9ea9a6c93cd18e6d7",
  "last_changed_at": "2026-05-29T07:06:35.167Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Arlington, Virginia",
    "city": "Arlington",
    "region": "VA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:57:09.024Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Arlington, Virginia",
      "city": "Arlington",
      "region": "VA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<div>\n\n<li>Support operational ownership and day-to-day management of core enterprise systems and business platforms, including Mindbody and related integrations</li>\n<li>Lead rollout coordination, operational readiness, testing, and stabilization efforts for system enhancements, launches, and cross-functional initiatives</li>\n<li>Manage timelines, dependencies, risks, and execution across multiple concurrent operational and technical projects</li>\n<li>Serve as a key operational point of contact for external vendors, platform partners, and integration partners</li>\n<li>Coordinate cross-functional implementation efforts across Digital, Customer Experience, Operations, Marketing, Finance, and Engineering teams</li>\n<li>Support configuration, QA testing, troubleshooting, documentation, and issue resolution efforts across business systems and operational workflows</li>\n<li>Help identify operational pain points, workflow inefficiencies, and platform limitations while driving improvements to execution and scalability</li>\n<li>Partner closely with the Director of Business Systems &amp; Data Programs to support future scalability initiatives, including international expansion readiness, new operational capabilities, and evolving business requirements</li>\n<li>Improve operational rigor through stronger documentation, process standardization, launch coordination, and execution tracking</li>\n<li>Support integrations and operational workflows across systems including Mindbody, CRM platforms, marketing tools, customer support platforms, and other business-critical applications</li>\n<li>Help establish scalable operational processes and governance models that improve consistency, reliability, and speed of execution across teams</li>\n<li>Manage and mentor team members while contributing as an individual contributor when needed</li>\n<li>Act as a bridge between technical and non-technical stakeholders, ensuring alignment, communication, and follow-through across initiatives</li>\n\n</div>"
    },
    {
      "text": "Qualifications",
      "content": "<div>\n\n<li>6-8+ years of experience in enterprise systems, business systems operations, technical program management, or related operational technology roles</li>\n<li>Strong program and project management experience in complex, cross-functional environments</li>\n<li>Experience managing external vendors, SaaS platforms, integrations, and operational technology initiatives</li>\n<li>Strong operational mindset with the ability to balance strategic context and hands-on execution</li>\n<li>Highly organized with strong follow-through, communication, and stakeholder management skills</li>\n<li>Experience supporting operational systems within high-growth, multi-location, retail, hospitality, fitness, healthcare, or consumer-facing businesses preferred</li>\n<li>Experience with Mindbody or similar operational platforms preferred</li>\n<li>Familiarity with integrations, APIs, operational workflows, and SaaS ecosystems preferred</li>\n<li>Ability to operate effectively in ambiguity while helping build scalable structure and process</li>\n<li>Experience leading operational rollouts, testing coordination, launch readiness, or systems implementation initiatives preferred</li>\n<li>Bachelor’s degree required; advanced degree preferred</li>\n\n</div>"
    },
    {
      "text": "Compensation & Benefits",
      "content": "<div>\n\n<li>Competitive starting salary, based on experience</li>\n<li>Bonus eligibility based on performance</li>\n<li>Monthly cell phone stipend</li>\n<li>401k with employer match</li>\n<li>Health, dental, &amp; vision insurance</li>\n<li>Flexible PTO</li>\n<li>Free drop in classes at [solidcore]</li>\n<li>And MORE</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779236631376,
  "updatedAt": null,
  "categories": {
    "team": "Digital",
    "location": "Arlington, Virginia",
    "commitment": "Corporate (Full-Time)",
    "department": "Headquarters",
    "allLocations": [
      "Arlington, Virginia"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}