Customer Service Representative

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    "requisitionDescription": "<div><div><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">*$500.00 hiring bonus after 90 days of employment.&nbsp;</p><p id=\"isPasted\" style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><strong style=\"font-weight: 700;\">POSITION SUMMARY</strong></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">The Case Manager, Electronic Monitoring, Community Corrections is responsible for supervising clients referred for electronic home monitoring. &nbsp;Completes installation of monitoring equipment for new clients, monitors compliance using electronic equipment and on-site checks to include breathalyzer testing and drug screen urinalysis. &nbsp;Tracks data received from electronic device for compliance with approved schedule, pre-trial orders, court orders, sanctions and other agency referrals. &nbsp;Responsible and accountable for the maintenance of assigned equipment to include cleaning, inventory, ensuring proper functioning, and troubleshooting problems with the equipment. &nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><strong style=\"font-weight: 700;\">ESSENTIAL FUNCTIONS:</strong></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Meets with clients, in office or at the location of referring agency, to install and uninstall electronic home monitoring equipment. &nbsp;Completes proper documentation to include data entry for new client set-up. &nbsp;Provides overview of the home monitoring program and reviews the rules of client compliance.</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Meets with clients weekly to review and approve the client&#39;s daily schedule for upcoming week and ensures schedule follows all policies and guidelines. &nbsp;Monitors and addresses alerts received from electronic monitoring device to determine client compliance and adherence to program guidelines. &nbsp;Provides notification and documented report to probation officer or referring court in instances of non-compliance. &nbsp; &nbsp;</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Creates appointments and sets schedules for regular client office visits. &nbsp;Administers drug and alcohol testing as determined by the client&#39;s program. &nbsp;Tests may include alcohol breathalyzers, supervision and collection of same sex urine samples, oral swabs and/or hair follicle collection using strict adherence to collection and chain of custody protocol. &nbsp;</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">&gt;span class=&quot;normaltextrun&quot;&gt;equipment for proper functioning, maintains accurate inventory of all assigned equipment and requests new equipment as needed. &nbsp;Communicates with call center to troubleshoot problems with monitoring equipment. &nbsp;Reports missing inventory and files police reports as required.</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Updates physical and electronic files; ensures all relevant and pertinent information is included. &nbsp;Maintains and monitors the confidentiality of client records and administrative files.</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Works with court and court officials to write and update client reports. &nbsp;Testifies in court when required.&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Collects supervision payments from clients, provides receipts and completes daily deposits. &nbsp;Follows cash collection policy, ensures accountability for all payments received and creates a balance daily to identify and correct discrepancies. &nbsp;</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Complies with applicable regulations, laws, rules, procedures, policies, standards and/or contractual requirements.&nbsp;</span><span data-redactor-span=\"true\">&nbsp;</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><span data-redactor-span=\"true\">o &nbsp;&nbsp;</span><span data-redactor-span=\"true\">Domestic U.S. travel may be required.</span></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Other duties as assigned</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><strong style=\"font-weight: 700;\">BASIC QUALIFICATIONS:</strong></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; High School diploma, GED certification or equivalent is required</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Six (6) months of experience with community corrections, electronic monitoring, corrections, probation or local courts is preferred.</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Knowledge of the state judicial system is preferred.</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Proficiency with Microsoft Office (Word, Outlook and Excel) preferred.</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Must possess excellent customer service and communication skills, strong attention to detail and high level of organizational skills.</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Demonstrate ability to complete pre-service and other training programs as required.</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Valid driver&rsquo;s license is required.</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><strong style=\"font-weight: 700;\">KNOWLEDGE, SKILLS, ABILITIES</strong></p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Plan, organize and assign the work of others</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Apply policies, procedures, and best practices</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Create and maintain accurate records and reports</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Work within a team structure</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">o &nbsp; Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position &nbsp;</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Benefits Include:</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Medical</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Dental</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Vision</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">401K</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Short Term Disability</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Long Term Disability</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\">Basic Life&nbsp;</p><p style=\"margin: 1em 1em 1em 0px; padding: 0px; line-height: 1.3em;\"><br style=\"color: rgb(51, 51, 51); font-family: &quot;Trebuchet MS&quot;, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"></p></div></div>\n",
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