Compliance Officer

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    "description": "<p><span style=\"font-size: 16px; font-weight: bold\"><span style=\"color: #222222\">We're looking for an  </span></span><span style=\"font-size: 18pt; font-weight: bold\"><span style=\"color: rgb(0, 180, 173)\">Compliance Officer </span></span><span style=\"font-size: 18pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-size: 10pt\">This is an important role within our Global Compliance team, supporting the culture of compliance and good governance across a range of Hamilton group companies.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">This role is primarily responsible for assisting in the oversight, coordination and ongoing enhancement of the Complaints Management Framework across the Hamilton Group. The Compliance Officer will act as the central point of coordination for complaints handling, management information, root cause analysis and complaints‑related regulatory returns. The role will also support the preparation and coordination of wider regulatory returns and the collation of information provided to regulators, contributing to effective regulatory engagement and ensuring all compliance reporting obligations are met in a timely and accurate manner.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">The role holder will be well-organised and proactive, using their knowledge, experience and skills to assist the Compliance Managers, Compliance Officer (Business Conduct)  and Head of Compliance to provide timely, top-quality compliance advice. In doing so, the capability to ‘see the big picture beyond the task at hand’, as well as a strong detail orientation, will be crucial to success.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\"><span style=\"color: #222222\">What you will do</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Provision of regulatory and procedural advice in respect of all matters relating to complaints and regulatory returns based on relevant jurisdictional specific regulatory requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Assist the Business Conduct manager with the development and maintenance of the Hamilton’s Complaints Governance framework, ensuring all elements of complaints are considered.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain the Complaints Management Framework, policies, procedures and governance documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Act as first line Compliance contact for complaints-related queries from the business along with the Compliance Officer for business conduct from an escalation perspective.</span></li>\n<li><span style=\"font-size: 10pt\">Prepare and analyse complaints MI, trends and root cause analysis for management and senior management, committees and boards.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate and prepare complaints regulatory returns across relevant jurisdictions (e.g. FCA, CBI, Lloyd’s), ensuring accuracy and timeliness.</span></li>\n<li><span style=\"font-size: 10pt\">Support complaint review and analysis as well as regulatory engagement, inspections and information requests.</span></li>\n<li><span style=\"font-size: 10pt\">Contribute to compliance monitoring reviews and assurance work relevant to areas covered.</span></li>\n<li><span style=\"font-size: 10pt\">Support preparation of management information, committee papers and board reporting</span></li>\n<li><span style=\"font-size: 10pt\">Review and analyse internal data and provide returns to regulators and international licensing bodies.</span></li>\n<li><span style=\"font-size: 10pt\">Support the preparation, completion and submission of routine regulatory returns across relevant jurisdictions, in accordance with applicable regulatory requirements and internal timelines.</span></li>\n<li><span style=\"font-size: 10pt\">Collate, validate and reconcile data inputs required for regulatory returns, working with internal stakeholders to ensure accuracy and completeness.</span></li>\n<li><span style=\"font-size: 10pt\">Assist in coordinating inputs and responses to regulatory information requests, including ad‑hoc data requests and follow‑up queries.</span></li>\n<li><span style=\"font-size: 10pt\">Perform quality checks on regulatory return data prior to submission, escalating any data gaps, inconsistencies or risks to the Compliance Manager.</span></li>\n<li><span style=\"font-size: 10pt\">Track submission deadlines and maintain a regulatory returns calendar, highlighting upcoming and overdue obligations.</span></li>\n<li><span style=\"font-size: 10pt\">Assist Compliance Managers in reviewing and maintaining a centralised regulatory returns library, ensuring all submitted returns,</span></li>\n<li><span style=\"font-size: 10pt\">Assist with regulatory thematic reviews and the collation of data.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What you require for the role</span><br></p>\n<p><br></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Demonstrable experience managing or overseeing complaints within an insurance or Lloyd’s environment</span></li>\n<li><span style=\"font-size: 10pt\">Strong working knowledge of complaints regulation, DISP requirements and customer outcomes</span></li>\n<li><span style=\"font-size: 10pt\">Ability to prepare MI and regulatory submissions</span></li>\n<li><span style=\"font-size: 10pt\">Strong attention to detail with the ability to analyse trends and identify root causes</span></li>\n<li><span style=\"font-size: 10pt\">Understanding of the different regulatory regimes from an insurance perspective, preferably Lloyds, CBI and the FCA.</span></li>\n<li><span style=\"font-size: 10pt\">A thorough understanding of the role of Compliance in the delivery of an effective complaints framework.</span></li>\n<li><span style=\"font-size: 10pt\">Well-developed report writing skills</span></li>\n<li><span style=\"font-size: 10pt\">Excellent interpersonal and communication skills, with the ability to build effective working relationships at all levels</span></li>\n<li><span style=\"font-size: 10pt\">Ability to think critically, identify and analyse problems, and develop effective solutions</span></li>\n<li><span style=\"font-size: 10pt\">Proven track record of delivering assignments on time and to the required standard</span></li>\n<li><span style=\"font-size: 10pt\">Adaptability and a willingness to learn and improve processes</span></li>\n<li><span style=\"font-size: 10pt\">Open, innovative and inclusive mindset</span></li>\n<li><span style=\"font-size: 10pt\">Collaborative spirit</span></li>\n<li><span style=\"font-size: 10pt\">Results-oriented and growth mindset</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What you can expect from us</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"color: #222222\">In good company</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span>Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span>Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.</span></span></p>\n<p><span style=\"color: #404040\"> </span></p>",
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