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Customer Experience Manager

KREWE · New Orleans, LA, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyKREWE
TitleCustomer Experience Manager
Normalized title-
Department / teamCustomer Experience
LocationNew Orleans, LA, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-23 / 2026-05-29
Changed / last seen2026-06-04 / 2026-06-04

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PageWhat it containsOpen
Company jobsActive postings from KREWE.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New Orleans.Open
Department jobsActive postings in Customer Experience.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyKREWE
Sourcec5a85864-1306-4084-83aa-ee500018eb7e
ATS providerRippling ATS

Description

company About KREWE KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design. In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers. As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below. We are currently searching for a Customer Experience Manager to lead KREWE’s Customer Service team and ensure a best-in-class experience that reflects the brand’s commitment to quality and service. This role combines strong people leadership with operational and analytical expertise to oversee daily support operations, develop scalable processes and reporting frameworks, and support the company’s continued growth. The ideal candidate brings experience managing customer service teams within a fast-growing ecommerce or DTC brand and is passionate about building high-performing teams, optimizing the customer journey, and turning customer feedback and performance data into meaningful improvements. Success in this role requires a people-first leader who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution. This role is based in our New Orleans Headquarters 5 days a week. role Key Responsibilities: Customer Experience Strategy & Operations Own and evolve KREWE’s customer experience strategy with a focus on best-in-class service, proactive resolution management, and scalable operational processes that drive customer satisfaction and retention. Oversee the day-to-day operations of the Customer Service team, including customer resolution, order management, ecommerce return processing, chargebacks, product reviews, and frame repair inquiries. Turn escalated support tickets into memorable brand experiences, utilizing sound judgement, empathy and creativity to reinforce KREWE’s commitment to exceptional experiences. Manage high-volume customer service periods by forecasting needs, hiring and training seasonal support, and ensuring all SLAs are consistently met. Team Leadership & Development Lead and manage a team of on-site customer service agents, fostering a high-performance, customer-first culture. Coach and develop team members on performance management, escalation handling, brand voice, and customer resolution best practices. Establish departmental KPIs and individual performance goals, monitor performance, and implement coaching plans when needed to ensure consistent achievement of targets. Customer & Brand Experience Serve as the organizational champion for KREWE’s Second Chances warranty program, maintaining policies, overseeing claim workflows, and supporting escalated cases. Monitor and manage NPS feedback daily, ensuring timely responses to customer comments and thoughtful follow-up with detractors and promoters when appropriate. Track and analyze NPS trends and customer feedback, identifying recurring themes, surfacing potential product or operational issues, and recommending improvements to enhance the customer experience. Partner cross-functionally with Product, Retail, Ecommerce and Fulfillment teams to ensure insights from customer feedback are communicated and translated into operational improvements. Reporting, Insights & Continuous Improvement Own reporting and dashboards for the Customer Service department, including key metrics such as Total Response Time, First Response Time, CSAT, NPS, discount utilization. Translate customer feedback and performance data into actionable insights and operational improvements. Identify opportunities to improve systems, tools, and processes to enhance efficiency, customer satisfaction, and scalability. Maintain and evolve the Customer Service knowledge base, policies, procedures, and training documentation. Requirements: 5+ years in ecommerce or DTC customer service operations with direct people management experience. Extensive experience with Customer Service and ecommerce platforms and tools Strong analytical and reporting skills with experience creating and maintaining dashboards Proven experience managing and developing high-performing teams in a fast-paced environment. Experience building and managing dashboards and reporting for metrics such as CSAT, NPS, response times, and SLA performance. Track record of meeting or exceeding customer service KPIs, SLAs and performance targets Experience maintaining and evolving policies and procedures Experience with AI-enabled customer service tools a plus Highly collaborative with a genuine passion for customer service and a non-hierarchical attitude. The candidate must be a proactive problem solver, people-first leader and a lifelong learner. Benefits and Perks: Competitive wage Group health plans: health, vision and dental insurance Welfare benefits: life, ad&d, supplemental voluntary coverage FSA Plan & HSA Program 401(K) Investment Options Adoption Assistance, EAP, Commuter Benefits Paid Parental Leave Quarterly Cultural Spend Ongoing Training and Development, an Educational Allowance 10 paid holidays and Paid Time Off accrual KREWE employee quarterly frame allowance (of course!) Diversity and Inclusion: KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

Full job record

Job ID58eb019b82eab1589f264ef46f580d1bdcabf973
Org IDaa39396d-4124-4fc3-83e6-b79a29dd83e4
Source IDc5a85864-1306-4084-83aa-ee500018eb7e
Board IDc5a85864-1306-4084-83aa-ee500018eb7e
Providerrippling
Provider Job Key9d2e588a-278d-4b38-9b9d-e8da943c9d33
TitleCustomer Experience Manager
Normalized Title—
Statusactive
Activeyes
Location TextNew Orleans, LA, United States
DepartmentCustomer Experience
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionLA
CityNew Orleans
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/krewe/jobs/9d2e588a-278d-4b38-9b9d-e8da943c9d33
Apply URLhttps://ats.rippling.com/krewe/jobs/9d2e588a-278d-4b38-9b9d-e8da943c9d33
First Seen At2026-05-29 07:18:04Z
Last Seen At2026-06-04 11:14:40Z
Last Checked At2026-06-04 11:14:40Z
Last Changed At2026-06-04 11:14:40Z
Inactive At—
Source Posted At2026-04-23 20:48:37Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=rippling/board=krewe/date=2026-06-04/2026-06-04T11-14-38-121Z-09a50dfa57d185d93b779460ce6f88f5f2e457ef37fbcb39f116d0f2bc0f9a95.json
Event Fields
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">Key Responsibilities:&nbsp;</strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Customer Experience Strategy &amp; Operations</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Own and evolve KREWE’s customer experience strategy with a focus on best-in-class service, proactive resolution management, and scalable operational processes that drive customer satisfaction and retention.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Oversee the day-to-day operations of the Customer Service team, including customer resolution, order management, ecommerce return processing, chargebacks, product reviews, and frame repair inquiries.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Turn escalated support tickets into memorable brand experiences, utilizing sound judgement, empathy and creativity to reinforce KREWE’s commitment to exceptional experiences.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Manage high-volume customer service periods by forecasting needs, hiring and training seasonal support, and ensuring all SLAs are consistently met.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Team Leadership &amp; Development</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Lead and manage a team of on-site customer service agents, fostering a high-performance, customer-first culture.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Coach and develop team members on performance management, escalation handling, brand voice, and customer resolution best practices.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Establish departmental KPIs and individual performance goals, monitor performance, and implement coaching plans when needed to ensure consistent achievement of targets.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Customer &amp; Brand Experience</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Serve as the organizational champion for KREWE’s </span><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Second Chances warranty program, </strong></b><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">maintaining policies, overseeing claim workflows, and supporting escalated cases.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Monitor and manage NPS feedback daily, ensuring timely responses to customer comments and thoughtful follow-up with detractors and promoters when appropriate.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Track and analyze NPS trends and customer feedback, identifying recurring themes, surfacing potential product or operational issues, and recommending improvements to enhance the customer experience.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Partner cross-functionally with Product, Retail, Ecommerce and Fulfillment teams to ensure insights from customer feedback are communicated and translated into operational improvements.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Reporting, Insights &amp; Continuous Improvement</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Own reporting and dashboards for the Customer Service department, including key metrics such as Total Response Time, First Response Time, CSAT, NPS, discount utilization.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Translate customer feedback and performance data into actionable insights and operational improvements.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Identify opportunities to improve systems, tools, and processes to enhance efficiency, customer satisfaction, and scalability.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Maintain and evolve the Customer Service knowledge base, policies, procedures, and training documentation.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">Requirements:&nbsp;</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">5+ years in ecommerce or DTC customer service operations with direct people management experience.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Extensive experience with Customer Service and ecommerce platforms and tools</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Strong analytical and reporting skills with experience creating and maintaining dashboards</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Proven experience managing and developing high-performing teams in a fast-paced environment.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Experience building and managing dashboards and reporting for metrics such as CSAT, NPS, response times, and SLA performance.&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Track record of meeting or exceeding customer service KPIs, SLAs and performance targets</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Experience maintaining and evolving policies and procedures</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Experience with AI-enabled customer service tools a plus</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Highly collaborative with a genuine passion for customer service and a non-hierarchical attitude.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">The candidate must be a proactive problem solver, people-first leader and a lifelong learner.&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">Benefits and Perks:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Competitive wage</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Group health plans: health, vision and dental insurance</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Welfare benefits: life, ad&amp;d, supplemental voluntary coverage&nbsp;</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">FSA Plan &amp; HSA Program&nbsp;</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">401(K) Investment Options</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Adoption Assistance, EAP, Commuter Benefits</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Paid Parental Leave&nbsp;</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Quarterly Cultural Spend</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Ongoing Training and Development, an Educational Allowance</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">10 paid holidays and Paid Time Off accrual</span></li><li style=\"color:rgb(43,51,58);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">KREWE employee quarterly frame allowance (of course!)</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"color:rgb(0,0,0);font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">Diversity and Inclusion:&nbsp;</strong></b></u></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(34,34,34);font-size:10pt;white-space:pre-wrap;\">KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About KREWE</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality,&nbsp; individuality, and design.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">We are currently searching for a Customer Experience Manager to lead KREWE’s Customer Service team and ensure a best-in-class experience that reflects the brand’s commitment to quality and service. This role combines strong people leadership with operational and analytical expertise to oversee daily support operations, develop scalable processes and reporting frameworks, and support the company’s continued growth. The ideal candidate brings experience managing customer service teams within a fast-growing ecommerce or DTC brand and is passionate about building high-performing teams, optimizing the customer journey, and turning customer feedback and performance data into meaningful improvements. Success in this role requires a people-first leader who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:2pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">This role is based in our New Orleans Headquarters 5 days a week.</span></p>"
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