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    "ExternalDescriptionStr": "<h1><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Creative Lead, In-House Agency (Greenhouse)</span></span></h1><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">The Creative Lead is the senior creative and operational leader for Citizens’ in-house agency, Greenhouse. This role sets creative vision, safeguards the brand, and ensures delivery of high-quality work at speed and scale. The Creative Lead blends creative excellence with operational discipline, positioning Greenhouse as a modern, high-performing in-house agency and a destination for top creative talent.</span></span></p><h2><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Key Responsibilities</span></span></h2><h3><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Creative Leadership</span></span></h3><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Lead creative vision and standards across all in-house agency work, ensuring work is on-brand, on-brief, and effective.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Inspire, mentor, and develop a multidisciplinary creative team across the full marketing funnel.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Establish clear creative review processes that balance quality, speed, and consistency.</span></span></p><h3><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Operational Excellence</span></span></h3><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Build and optimize workflows, operating models, and processes to drive efficiency, clarity, and scalability.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Oversee intake, prioritization, resourcing, and timelines to ensure reliable delivery.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Partner closely with production to ensure strong financial stewardship and disciplined execution.</span></span></p><h3><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Production &amp; Delivery Oversight</span></span></h3><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Ensure creative ideas are executed flawlessly, on time, and within budget.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Maintain alignment between creative vision and production execution across all deliverables.</span></span></p><h3><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Culture &amp; Collaboration</span></span></h3><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Foster a collaborative, high-trust team culture that values ownership, feedback, and accountability.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Partner with cross-functional teams and senior leaders to deliver integrated solutions.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Support staffing, development, performance management, and succession planning.</span></span></p><h3><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Innovation &amp; AI Enablement</span></span></h3><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Champion modern creative tools, technologies, and AI to improve speed, quality, and efficiency.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\"><strong>- Encourage thoughtful experimentation and continuous improvement.</strong></span></span></p><h3><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Stakeholder Partnership</span></span></h3><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Act as a trusted creative and operational partner to senior stakeholders.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Translate business objectives into clear creative direction and executable solutions.</span></span></p><h2><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Qualifications</span></span></h2><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Experience leading and scaling creative teams in an agency or in-house environment.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Strong creative portfolio demonstrating strategic thinking and multi-channel execution.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Proven operational leadership in workflow design, production oversight, and cost-efficient delivery.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Strong collaborator with experience navigating complex, matrixed organizations.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Fluency with modern creative tools and emerging technologies, including AI.</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">- Clear, confident communicator and people leader with a bias for action.</span></span></p><p><strong>Hours &amp; Work Schedule</strong></p><ul><li>Hours per Week: 40</li><li>Work Schedule: M-F</li></ul><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Pay Transparency&nbsp;</strong></span></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><span style=\"font-size: 11pt;\">The salary range for this position is $175,000-$200,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</span></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><span style=\"font-size: 11pt;\">We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit </span></span><a href=\"https://jobs.citizensbank.com/benefits\"><span style=\"color: blue; font-family: &quot;Aptos Display&quot;, sans-serif;\"><span style=\"font-size: 11pt;\">https://jobs.citizensbank.com/benefits</span></span></a><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><span style=\"font-size: 11pt;\"> .</span></span></p><p><span data-teams=\"true\">#LI-Citizens2</span></p>",
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