Revenue Operations Manager

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{
  "id": "2454205",
  "name": "Revenue Operations Manager",
  "office": "Remote",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-12-08T15:39:26+00:00",
  "seniority": "experienced",
  "department": "Lead Generation and New Business Sales",
  "occupation": "general_and_other_sales_and_business_development",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">About the Role</strong><br style=\"border:0px solid rgb(229,231,235);\">The Revenue Operations (RevOps) Specialist at Index is responsible for optimizing the entire revenue engine — from lead generation and marketing to sales and customer success. This role ensures that lead flow is efficient, conversion rates increase, closing cycles shorten, and customer value grows.<br style=\"border:0px solid rgb(229,231,235);\">You will collaborate closely with lead generation teams, marketers, and account executives to ensure predictable, scalable, and data-driven revenue growth.</p><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">Key Responsibilities</strong></p><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">1. Lead Generation & Funnel Management</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Oversee and optimize the flow of leads coming from Lead Gen, Marketing, and outbound campaigns.</li><li style=\"border:0px solid rgb(229,231,235);\">Build clear processes for qualification, routing, follow-up, and nurturing.</li><li style=\"border:0px solid rgb(229,231,235);\">Ensure that every lead is acted on quickly and consistently, improving contact and conversion rates.</li><li style=\"border:0px solid rgb(229,231,235);\">Analyze lead quality and provide feedback to the Lead Gen and Marketing teams to improve targeting.</li><li style=\"border:0px solid rgb(229,231,235);\">Create dashboards for tracking daily/weekly lead performance.</li><li style=\"border:0px solid rgb(229,231,235);\">Responsible about the budget allocation and the costs</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">2. Systems & Tools Management</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Own and manage the CRM, automations, sequences, and lead routing logic.</li><li style=\"border:0px solid rgb(229,231,235);\">Ensure data cleanliness, accuracy, and standardization across all revenue systems.</li><li style=\"border:0px solid rgb(229,231,235);\">Implement workflow automations to reduce manual work and accelerate lead progression.</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">3. Conversion & Pipeline Optimization</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Identify leaks and bottlenecks in the funnel—from incoming lead to closed deal.</li><li style=\"border:0px solid rgb(229,231,235);\">Develop improvements to increase MQL → SQL conversions, meeting-to-proposal conversions, and proposal-to-close rates.</li><li style=\"border:0px solid rgb(229,231,235);\">Provide actionable insights to Sales and Lead Gen teams to boost performance.</li><li style=\"border:0px solid rgb(229,231,235);\">Monitor and optimize pipeline stages to ensure fast movement and accurate forecasting.</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">4. Reporting & Performance Analytics</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Build dashboards and maintain reports for leadership on lead performance, sales productivity, and customer growth.</li><li style=\"border:0px solid rgb(229,231,235);\">Track and analyze KPIs such as lead speed-to-contact, conversion rates, deal velocity, and close rates.</li><li style=\"border:0px solid rgb(229,231,235);\">Ensure improvement the ROI of lead generation and sales efforts.</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">5. Cross-Functional Alignment</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Ensure seamless collaboration between Lead Gen → Marketing → Sales → Customer Success.</li><li style=\"border:0px solid rgb(229,231,235);\">Standardize SLAs between teams (e.g., time to contact, number of touchpoints, lead readiness criteria).</li><li style=\"border:0px solid rgb(229,231,235);\">Facilitate data-driven decisions across the entire revenue team.</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">6. Customer Growth & Retention Support</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Support Customer Success in analyzing account health, upsell signals, and renewal forecasts.</li><li style=\"border:0px solid rgb(229,231,235);\">Create processes that help grow existing customers and prevent churn.</li><li style=\"border:0px solid rgb(229,231,235);\">Support onboarding with data, workflows, and documentation to ensure client satisfaction.</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">7. Enablement & Process Documentation</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Develop playbooks, SOPs, and training materials for lead gen, sales, and customer success teams.</li><li style=\"border:0px solid rgb(229,231,235);\">Train team members on CRM usage, reporting, and process adherence.</li><li style=\"border:0px solid rgb(229,231,235);\">Support onboarding for new members of the revenue team.</li></ul><p style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid rgb(229,231,235);font-weight:700;\">Required Skills & Qualifications</strong></p><ul style=\"border:0px solid rgb(229,231,235);margin:0px 0px 1.25rem;padding:10px 0px 10px 30px;color:rgb(0,0,0);font-family:'Open Sans', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);\">Experience in RevOps, Sales Operations, Lead Generation Operations, or similar.</li><li style=\"border:0px solid rgb(229,231,235);\">Strong CRM and automation expertise (HubSpot, Salesforce, or similar).</li><li style=\"border:0px solid rgb(229,231,235);\">Comfortable analyzing large volumes of lead and sales data.</li><li style=\"border:0px solid rgb(229,231,235);\">Strong understanding of funnels, lead qualification, and revenue metrics.</li><li style=\"border:0px solid rgb(229,231,235);\">Excellent communication skills and ability to collaborate across multiple functions.</li><li style=\"border:0px solid rgb(229,231,235);\">Familiar with the automation tools, not shy to experiment, and to scale. Focus on KPIs, numbers and effort</li></ul>"
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