Home › Companies › Fa Eqec Saasfaprod1 Fa Ocs Oraclecloud Com CX 2 › Patient Financial Counseling Coordinator – Call Center
Patient Financial Counseling Coordinator – Call Center
Fa Eqec Saasfaprod1 Fa Ocs Oraclecloud Com CX 2 · Helena, MT, United States; PBS, Helena, MT, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Eqec Saasfaprod1 Fa Ocs Oraclecloud Com CX 2 |
| Title | Patient Financial Counseling Coordinator – Call Center |
| Normalized title | - |
| Department / team | Corporate |
| Location | Helena, MT, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-21 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Eqec Saasfaprod1 Fa Ocs Oraclecloud Com CX 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Helena. | Open |
| Department jobs | Active postings in Corporate. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Eqec Saasfaprod1 Fa Ocs Oraclecloud Com CX 2 |
| Source | cfb51994-670a-44a8-8b6d-a669a7cd8dcd |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Patient Financial Counseling Coordinator leads the daily operations of St. Peter’s Patient Financial Advocacy team, including the Billing Call Center and Financial Navigation functions. This role combines team leadership, operational oversight, and revenue cycle expertise to ensure patients receive exceptional financial support while maintaining efficient, compliant departmental performance. The Coordinator mentors staff, improves workflows, monitors key performance metrics, resolves complex patient account issues, and partners across the organization to strengthen financial outcomes, patient satisfaction, and access to care.
EDUCATION/ EXPERIENCE:
• High school diploma or GED required; Associate’s degree or some college coursework preferred.
• Completion of all mandatory education and annual review requirements.
• Minimum 5 years of experience in customer service, preferably within a healthcare or revenue cycle setting.
• Experience in a supervisory or lead role strongly preferred.
KNOWLEDGE:
In-depth understanding of credit and collections laws, HIPAA, and patient financial assistance programs. Proficiency in billing software, Meditech, EPIC/IMH, Microsoft Office Suite (Word, Excel), and data analysis tools. Strong organizational, problem-solving, and critical-thinking skills with attention to detail. Exceptional interpersonal and communication skills (verbal, written, and electronic). Ability to handle confidential information with discretion. Ability to work independently and manage multiple priorities in a fast-paced environment. Skilled in conflict resolution, negotiation, and facilitating solutions with staff, patients, and external partners. Flexible and adaptable to changing departmental needs and organizational priorities. Demonstrates emotional intelligence and professional maturity in managing difficult situations.
Full job record
| Job ID | 58934377df532cf1f01f583eaa4bdb3744ffc543 |
| Org ID | c86333a7-14d2-457c-be52-3f9d3004ffaa |
| Source ID | cfb51994-670a-44a8-8b6d-a669a7cd8dcd |
| Board ID | cfb51994-670a-44a8-8b6d-a669a7cd8dcd |
| Provider | oracle_hcm |
| Provider Job Key | 23935 |
| Title | Patient Financial Counseling Coordinator – Call Center |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Helena, MT, United States; PBS, Helena, MT, US |
| Department | Corporate |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MT |
| City | Helena |
| Salary Raw | Description The Patient Financial Counseling Coordinator leads the daily operations of St. Peter’s Patient Financial Advocacy team, including the Billing Call Center and Financial Navigation functions. This role combines team leadership, operational oversight, and revenue cycle expertise to ensure patients receive exceptional financial support while maintaining efficient, compliant departmental performance. The Coordinator mentors staff, improves workflows, monitors key performance metrics, resolves complex patient account issues, and partners across the organization to strengthen financial outcomes, patient satisfaction, and access to care. EDUCATION/ EXPERIENCE: • High school diploma or GED required; Associate’s degree or some college coursework preferred. • Completion of all mandatory education and annual review requirements. • Minimum 5 years of experience in customer service, preferably within a healthcare or revenue cycle setting. • Experience in a supervisory or lead role strongly preferred. KNOWLEDGE: In-depth understanding of credit and collections laws, HIPAA, and patient financial assistance programs. Proficiency in billing software, Meditech, EPIC/IMH, Microsoft Office Suite (Word, Excel), and data analysis tools. Strong organizational, problem-solving, and critical-thinking skills with attention to detail. Exceptional interpersonal and communication skills (verbal, written, and electronic). Ability to handle confidential information with discretion. Ability to work independently and manage multiple priorities in a fast-paced environment. Skilled in conflict resolution, negotiation, and facilitating solutions with staff, patients, and external partners. Flexible and adaptable to changing departmental needs and organizational priorities. Demonstrates emotional intelligence and professional maturity in managing difficult situations. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://fa-eqec-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/23935 |
| Apply URL | https://fa-eqec-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/23935 |
| First Seen At | 2026-05-31 18:10:40Z |
| Last Seen At | 2026-06-06 11:11:12Z |
| Last Checked At | 2026-06-06 11:11:12Z |
| Last Changed At | 2026-06-06 11:11:12Z |
| Inactive At | — |
| Source Posted At | 2026-05-21 15:29:39Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eqec-saasfaprod1.fa.ocs.oraclecloud.com|CX_2/date=2026-06-06/2026-06-06T11-11-04-056Z-b4785d2e94fdde20563f5563e1239ed48ce7d131771bf162668f17463a97b843.json |
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