Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

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  "source_hash": "f694561490fb51f62b986808b024349aa62c797cd911ff6e938e95082940b990",
  "last_changed_at": "2026-05-30T05:56:37.078Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Remote, Florida, United States",
    "city": null,
    "region": "FL",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": 15,
  "inferred_at": "2026-06-06T10:31:01.784Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Remote, Florida, United States",
      "city": null,
      "region": "FL",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "187",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Remote",
      "state": "Florida",
      "country": "United States",
      "province": null
    },
    "departmentId": "18610",
    "locationType": "1",
    "jobOpeningName": "Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)",
    "departmentLabel": "Blended Core",
    "employmentStatusLabel": "Part-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-04-14",
    "atsLocation": {
      "city": "Remote",
      "state": "Florida",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Remote Customer Service Representative </span></p>\n<p><br></p>\n<p><br><span style=\"font-weight: bold\">Location:</span> Remote – <span style=\"font-weight: bold\">Must reside in the U.S in</span><span> </span><span style=\"font-weight: bold\">TX, SC, NC, FL, and GA. .</span><br><br><span style=\"font-weight: bold\">Schedule: Open availability required. Our hours of operation are 6:00 AM – 1:00 AM EST your assigned schedule will fall within this range and MUST be available to work weekends.</span><br><br><span style=\"font-weight: bold\">Compensation:</span><span> </span>$15.00 per hour </p>\n<p> <br><span style=\"font-weight: bold\">About Us</span><span> </span>At<span> </span><span style=\"font-weight: bold\">Frontline Group</span>, exceptional service isn’t optional—it’s our standard.<br>We specialize in<span> </span><span style=\"font-weight: bold\">white-glove customer experiences</span> that are proactive, personalized, detail-oriented, and consistently above the norm. You’ll join a dedicated team of professionals who elevate every customer interaction, treating each caller as a valued client and ensuring every experience reflects our commitment to excellence.<br><br><span style=\"font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li>Deliver a<span> </span><span style=\"font-weight: bold\">white-glove customer experience</span> by keeping interactions clear, positive, and supportive.</li>\n<li>Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call.</li>\n<li>Actively listen, identify needs, and tailor each interaction—no two calls are the same.</li>\n<li>Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up.</li>\n<li>Document interactions thoroughly in the CRM system to ensure continuity and accuracy.</li>\n<li>Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience.</li>\n</ul>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>Experience in<span> </span><span style=\"font-weight: bold\">high-touch customer service</span>,<span> </span><span style=\"font-weight: bold\">technical support</span>, or<span> </span><span style=\"font-weight: bold\">call center environments</span> serving premium clients.</li>\n<li>Exceptional verbal and written communication skills with the ability to adapt tone and language to any situation.</li>\n<li>Naturally empathetic and patient—you don’t just solve problems, you make customers feel valued and understood.</li>\n<li>Detail-oriented and accountable, with a strong sense of ownership for each customer’s experience.</li>\n<li>Proficient with CRM systems, data tracking, and documentation.</li>\n<li>Adaptable and professional under pressure, maintaining composure with frustrated or high-expectation customers.</li>\n<li>Experience with<span> </span><span style=\"font-weight: bold\">multichannel support</span> (phone, chat, email) preferred.</li>\n<li>High school diploma or equivalent required; associate degree or equivalent experience preferred.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Why Join Us</span></p>\n<ul>\n<li>Be part of a<span> </span><span style=\"font-weight: bold\">service-first culture</span> where excellence is recognized and rewarded.</li>\n<li>Participate in<span> </span><span style=\"font-weight: bold\">training and development programs</span> that sharpen your “white glove” service skills.</li>\n<li>Benefit from a<span> </span><span style=\"font-weight: bold\">bonus structure</span> tied to customer satisfaction and service quality—your dedication truly pays off.</li>\n<li>Work alongside a<span> </span><span style=\"font-weight: bold\">high-performing, motivated team</span> that takes pride in delivering world-class support.</li>\n</ul>\n<p><br><br><span style=\"font-weight: bold\">Technical Requirements</span><span> </span><span style=\"text-decoration: underline\">We do not provide equipment</span>, to ensure an optimal remote work experience, candidates must maintain a desktop setup that meets or exceeds the following specifications:<br><span style=\"font-weight: bold\">To work successfully from home, you’ll need a computer and internet setup that meets the following standards.</span><br><br><span style=\"font-weight: bold\">Computer &amp; Equipment:</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Windows 11 based PC</span> <span style=\"font-weight: bold\">(no MACs or Chrome Book)</span></li>\n<li>Dual monitors – this helps you see multiple programs at once while assisting customers.</li>\n<li>At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once. </li>\n<li><span>CPU utilization should be 50% or less </span></li>\n<li>At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.<br></li>\n<li>Internet connections: your computer must have a Ethernet (RJ-45) port.</li>\n<li><span style=\"font-weight: bold\">Wired internet connection required – Wi-Fi is not allowed</span>; your computer must be connected to your router using an Ethernet cable for a stable signal.</li>\n</ul>\n<p><span><br></span><br></p>\n<p><span style=\"font-weight: bold\">Internet Speed: </span><span> </span><span><span style=\"font-weight: bold\"> Please use <span style=\"color: rgb(20, 82, 136); font-weight: 500\"><span style=\"text-decoration: underline\"><a href=\"https://www.speedtest.net/\" target=\"_blank\" rel=\"noopener noreferrer\">speedtest.net </a></span></span> to test your specs</span></span></p>\n<ul>\n<li>Download speed:<span> </span><span style=\"font-weight: bold\">20 Mbps</span> or higher (for receiving data).</li>\n<li>Upload speed:<span> </span><span style=\"font-weight: bold\">10 Mbps</span> or higher (for sending data).</li>\n<li><span style=\"font-weight: bold\">Ping: 20 MS or less</span> (for a fast, responsive connection).</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Important:</span> These technical requirements will be verified during your interview —<span> </span><span style=\"font-weight: bold\">no exceptions.</span><br>Please join the interview <span style=\"font-weight: bold\">from the computer you plan to use for the position</span>, with your<span> </span><span style=\"font-weight: bold\">camera turned on</span> and<span> </span><span style=\"font-weight: bold\">ready to share your screen<span> </span></span>so we can confirm your computer’s setup.<span> </span><span style=\"font-weight: bold\">Do not join from a cell phone</span>, as you’ll need to demonstrate your system’s specifications during the session.<br>To be considered for this role you must reside in<span> </span><span style=\"font-weight: bold\">TX, SC, NC, FL, or GA. Must reside in the U.S.</span></p>\n<p><br></p>\n<p>Spots are limited — apply as soon as possible if interested!</p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Additional Information</span></span></p>\n<ul>\n<li>Some benefits are subject to eligibility requirements, including employment term and other factors.</li>\n<li><span style=\"font-weight: bold\">Frontline Group</span><span> </span>is a<span> </span><span style=\"font-weight: bold\">W2 employer</span><span> </span>(we do not hire independent contractors).</li>\n</ul>",
    "compensation": "15",
    "departmentId": "18610",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)",
    "departmentLabel": "Blended Core",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://frontlinecallcenter.bamboohr.com/careers/187",
    "employmentStatusLabel": "Part-Time"
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}