Home › Companies › B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001 › Member Service Representative
Member Service Representative
B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001 · Wheeler, Plainville, CT, US, Plainville, CT · Active · $17 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001 |
| Title | Member Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | Wheeler, CT, United States |
| Work model | - |
| Employment type | Part Time |
| Salary | $17 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-04 / 2026-06-05 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Wheeler. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001 |
| Source | c4ba08f1-88bf-4cd0-a934-9f81496f993c |
| ATS provider | ADP Workforce Now Recruiting |
Description
YMCA of Greater Hartford Job Description
Job Title: Member Services Representative
FLSA Status: Non-Exempt Job Grade:
Primary Department: Membership
Reports to: Membership Director
Revision Date: 12/04/2024 Leadership Level: Leader
The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.
POSITION SUMMARY:
Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.
ESSENTIAL FUNCTIONS:
Scans all membership ID cards. Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc). Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information. Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods. Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees. Collect and process scholarship applications and be able to recognize pertinent paperwork. Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person. Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns. Open and close the facility according to established procedures. Handle emergencies as they arise. Complete incident reports as required. Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested. Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures. Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat. Communicate pertinent information with the Membership Director and/or Executive Director Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations. Attend all required staff meetings and trainings. Handle additional tasks as they are needed.
QUALIFICATIONS:
Excellent interpersonal and problem solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Basic knowledge of computers. Basic mathematical skills and able to handle
PHYSICAL REQUIREMENT:
Ability to walk, stand, and sit (including on the floor) for long periods of time. Must be able to lift up to 50 pounds in weight. Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
Full job record
| Job ID | 5805669b4daf6b8c912bedae359ae8d2e8766b23 |
| Org ID | 07073b7d-0e5b-4077-bfd2-d1769b9c0e8a |
| Source ID | c4ba08f1-88bf-4cd0-a934-9f81496f993c |
| Board ID | c4ba08f1-88bf-4cd0-a934-9f81496f993c |
| Provider | adp_workforcenow |
| Provider Job Key | 538844 |
| Title | Member Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Wheeler, Plainville, CT, US, Plainville, CT |
| Department | — |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | CT |
| City | Wheeler |
| Salary Raw | Up to 16.94 (USD) Hourly |
| Salary Min | 0 |
| Salary Max | 16.94 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b18d14fa-083b-425f-a161-dff2a7eece3c&ccId=19000101_000001&lang=en_US&type=JS&jobId=538844&jwId=9200864388208_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b18d14fa-083b-425f-a161-dff2a7eece3c&ccId=19000101_000001&lang=en_US&type=JS&jobId=538844&jwId=9200864388208_1 |
| First Seen At | 2026-06-05 02:17:33Z |
| Last Seen At | 2026-06-06 12:11:23Z |
| Last Checked At | 2026-06-06 12:11:23Z |
| Last Changed At | 2026-06-06 12:11:23Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 14:59:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b18d14fa-083b-425f-a161-dff2a7eece3c|19000101_000001/date=2026-06-06/2026-06-06T12-11-13-370Z-7db5492f63ed1fc432bcdc57fc67b8acaa3cf5e49e328bac886cf3f786d0b10d.json |
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"requisitionDescription": "<div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;margin:0in;text-align:left;font-weight:bold;margin-bottom:2.0pt;' id=\"isPasted\"><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'>YMCA of Greater Hartford</span><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'> Job Description</span></p><p style='margin-right:0in;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;margin:0in;text-align:left;font-weight:bold;margin-bottom:2.0pt;'><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'> </span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Job Title: Member Services Representative</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>FLSA Status: Non-Exempt Job Grade: </span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Primary Department: Membership</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Reports to: Membership Director</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Revision Date: 12/04/2024 Leadership Level: Leader</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:10.0pt;line-height:115%;\"><u><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'> </span></u></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:150%;\"><span style='line-height:150%;font-family:\"Verdana\",sans-serif;'>The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'> </span></strong></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>POSITION SUMMARY:</span></strong></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-top:0in;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-top:0in;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:#333333;'> </span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>ESSENTIAL FUNCTIONS:</span></strong></p><ol style=\"list-style-type: decimal;margin-left: 30.5px;\"><li><span style='font-family:\"Verdana\",sans-serif;font-size:16px;color:black;'>Scans all membership ID cards.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Collect and process scholarship applications and be able to recognize pertinent paperwork.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Open and close the facility according to established procedures.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Handle emergencies as they arise. Complete incident reports as required. </span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Communicate pertinent information with the Membership Director and/or Executive Director </span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. </span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Attend all required staff meetings and trainings.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Handle additional tasks as they are needed.</span><span style='font-family:\"Verdana\",sans-serif;font-size:11px;color:#333333;'> </span></li></ol><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'> </span></p><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>QUALIFICATIONS:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Excellent interpersonal and problem solving skills. </span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Ability to connect with people of diverse backgrounds. </span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Previous customer service, sales or related experience. </span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Basic knowledge of computers. </span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Basic mathematical skills and able to handle </span></li></ul><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:black;'> </span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:11.25pt;background:white;\"><strong><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'>PHYSICAL REQUIREMENT:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family:Courier;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Ability to walk, stand, and sit (including on the floor) for long periods of time.</span></li><li style=\"margin:0in;font-size:16px;font-family:Courier;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Must be able to lift up to 50 pounds in weight.</span></li><li style=\"margin:0in;font-size:16px;font-family:Courier;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency</span></li></ul><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'> </span></strong></p><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:black;'> </span></p><p><br></p></div></div></div></div></div></div>\n",
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"postingInstructions": [],
"additionalProperties": {},
"requisitionLocations": [
{
"address": {
"cityName": "Plainville",
"postalCode": "06062",
"countrySubdivisionLevel1": {
"codeValue": "CT"
}
},
"nameCode": {
"shortName": "Wheeler, Plainville, CT, US"
},
"aliasNames": []
}
],
"screeningRequirements": [],
"sponsoredVisaTypeCodes": []
},
"detail_meta": {
"url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/538844?cid=b18d14fa-083b-425f-a161-dff2a7eece3c&ccId=19000101_000001&lang=en_US&locale=en_US",
"http_status": 200,
"content_type": "application/json;charset=UTF-8",
"response_bytes": 17383
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/5805669b4daf6b8c912bedae359ae8d2e8766b23?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/07073b7d-0e5b-4077-bfd2-d1769b9c0e8aJSONGET https://api.bluedoor.sh/job-postings/v1/sources/c4ba08f1-88bf-4cd0-a934-9f81496f993cJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/5805669b4daf6b8c912bedae359ae8d2e8766b23/eventsJSON