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HomeCompaniesB18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001Member Service Representative

Member Service Representative

B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001 · Wheeler, Plainville, CT, US, Plainville, CT · Active · $17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001
TitleMember Service Representative
Normalized title-
Department / team-
LocationWheeler, CT, United States
Work model-
Employment typePart Time
Salary$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from B18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wheeler.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB18d14fa 083b 425f A161 Dff2a7eece3c 19000101 000001
Sourcec4ba08f1-88bf-4cd0-a934-9f81496f993c
ATS providerADP Workforce Now Recruiting

Description

YMCA of Greater Hartford Job Description Job Title: Member Services Representative FLSA Status: Non-Exempt Job Grade: Primary Department: Membership Reports to: Membership Director Revision Date: 12/04/2024 Leadership Level: Leader The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility. POSITION SUMMARY: Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures. ESSENTIAL FUNCTIONS: Scans all membership ID cards. Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc). Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information. Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods. Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees. Collect and process scholarship applications and be able to recognize pertinent paperwork. Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person. Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns. Open and close the facility according to established procedures. Handle emergencies as they arise. Complete incident reports as required. Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested. Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures. Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat. Communicate pertinent information with the Membership Director and/or Executive Director Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations. Attend all required staff meetings and trainings. Handle additional tasks as they are needed. QUALIFICATIONS: Excellent interpersonal and problem solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Basic knowledge of computers. Basic mathematical skills and able to handle PHYSICAL REQUIREMENT: Ability to walk, stand, and sit (including on the floor) for long periods of time. Must be able to lift up to 50 pounds in weight. Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency

Full job record

Job ID5805669b4daf6b8c912bedae359ae8d2e8766b23
Org ID07073b7d-0e5b-4077-bfd2-d1769b9c0e8a
Source IDc4ba08f1-88bf-4cd0-a934-9f81496f993c
Board IDc4ba08f1-88bf-4cd0-a934-9f81496f993c
Provideradp_workforcenow
Provider Job Key538844
TitleMember Service Representative
Normalized Title
Statusactive
Activeyes
Location TextWheeler, Plainville, CT, US, Plainville, CT
Department
Team
Employment Typepart_time
Workplace Type
Remote Policy
CountryUnited States
RegionCT
CityWheeler
Salary RawUp to 16.94 (USD) Hourly
Salary Min0
Salary Max16.94
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b18d14fa-083b-425f-a161-dff2a7eece3c&ccId=19000101_000001&lang=en_US&type=JS&jobId=538844&jwId=9200864388208_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b18d14fa-083b-425f-a161-dff2a7eece3c&ccId=19000101_000001&lang=en_US&type=JS&jobId=538844&jwId=9200864388208_1
First Seen At2026-06-05 02:17:33Z
Last Seen At2026-06-06 12:11:23Z
Last Checked At2026-06-06 12:11:23Z
Last Changed At2026-06-06 12:11:23Z
Inactive At
Source Posted At2026-06-04 14:59:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b18d14fa-083b-425f-a161-dff2a7eece3c|19000101_000001/date=2026-06-06/2026-06-06T12-11-13-370Z-7db5492f63ed1fc432bcdc57fc67b8acaa3cf5e49e328bac886cf3f786d0b10d.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;margin:0in;text-align:left;font-weight:bold;margin-bottom:2.0pt;' id=\"isPasted\"><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'>YMCA of Greater Hartford</span><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'>&nbsp;Job Description</span></p><p style='margin-right:0in;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;margin:0in;text-align:left;font-weight:bold;margin-bottom:2.0pt;'><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'>&nbsp;</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Job Title: Member Services Representative</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>FLSA Status: Non-Exempt&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Job Grade: &nbsp;</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Primary Department: Membership</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Reports to: Membership Director</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>Revision Date: 12/04/2024&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Leadership Level: Leader</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:10.0pt;line-height:115%;\"><u><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></u></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:150%;\"><span style='line-height:150%;font-family:\"Verdana\",sans-serif;'>The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. &nbsp;Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>&nbsp;</span></strong></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>POSITION SUMMARY:</span></strong></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-top:0in;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-top:0in;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:#333333;'>&nbsp;</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>ESSENTIAL FUNCTIONS:</span></strong></p><ol style=\"list-style-type: decimal;margin-left: 30.5px;\"><li><span style='font-family:\"Verdana\",sans-serif;font-size:16px;color:black;'>Scans all membership ID cards.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Collect and process scholarship applications and be able to recognize pertinent paperwork.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Open and close the facility according to established procedures.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Handle emergencies as they arise. Complete incident reports as required.&nbsp;</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Communicate pertinent information with the Membership Director and/or Executive Director&nbsp;</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members.&nbsp;</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Attend all required staff meetings and trainings.</span></li><li><span style='font-family:\"Verdana\",sans-serif;color:black;'>Handle additional tasks as they are needed.</span><span style='font-family:\"Verdana\",sans-serif;font-size:11px;color:#333333;'>&nbsp;</span></li></ol><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='line-height:115%;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>QUALIFICATIONS:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Excellent interpersonal and problem solving skills.&nbsp;</span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Ability to connect with people of diverse backgrounds.&nbsp;</span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Previous customer service, sales or related experience.&nbsp;</span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Basic knowledge of computers.&nbsp;</span></li><li><span style='line-height:115%;font-family:\"Verdana\",sans-serif;font-size:16px;'>Basic mathematical skills and able to handle&nbsp;</span></li></ul><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:black;'>&nbsp;</span></p><p style=\"margin-right:0in;margin-left:0in;font-size:16px;font-family:Courier;margin:0in;margin-bottom:11.25pt;background:white;\"><strong><span style='font-family:\"Verdana\",sans-serif;color:#0089D0;'>PHYSICAL REQUIREMENT:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family:Courier;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Ability to walk, stand, and sit (including on the floor) for long periods of time.</span></li><li style=\"margin:0in;font-size:16px;font-family:Courier;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Must be able to lift up to 50 pounds in weight.</span></li><li style=\"margin:0in;font-size:16px;font-family:Courier;background:white;\"><span style='font-family:\"Verdana\",sans-serif;color:black;'>Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency</span></li></ul><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><strong><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:#0089D0;'>&nbsp;</span></strong></p><p style=\"margin-right:0in;margin-left:0in;font-size:11px;font-family:Courier;margin-top:0in;margin-bottom:2.0pt;line-height:115%;\"><span style='font-size:16px;line-height:115%;font-family:\"Verdana\",sans-serif;color:black;'>&nbsp;</span></p><p><br></p></div></div></div></div></div></div>\n",
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}
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