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Help Desk Dispatcher

Ebez Fa Us2 Oraclecloud Com CX 1 · Philadelphia, PA, United States; PATRB - 6 Neshaminy InterPlex Drive, Suite 111, Trevose, PA, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEbez Fa Us2 Oraclecloud Com CX 1
TitleHelp Desk Dispatcher
Normalized title-
Department / team-
LocationPhiladelphia, PA, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
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City jobsActive postings in Philadelphia.Open
Work model jobsActive Hybrid postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEbez Fa Us2 Oraclecloud Com CX 1
Source1634b88a-b63b-4478-9552-e0f4bb94a7ac
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description #LI-CF2 #LI-Hybrid Responsibilities Essential Functions and Primary Duties Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner. Open new and dispatch existing tickets to available technicians. Follow up on previously dispatched tickets to ensure first call resolutions are met. Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets. Gather sufficient information from customers for proper handoff to technicians. Fully document all information gathered in the ticketing software system during any communication with client. Strong and consistent communication with internal staff as well as with customers. Assist with process improvements and service delivery on a continuing basis. Responsible for maintaining relevant certifications as needed. Perform tasks as assigned by management. Preferred Qualifications At least 1 year of experience in an IT or related position is highly preferred 3 years’ experience in client facing position professional services role is highly preferred 3 years’ experience in a dispatch or an IT or related position Strong organizational and customer service skills Qualifications Minimum Qualifications High School Diploma or GED equivalent required Proficient use of applicable technology Ability to follow technical instructions and guidelines Able to work in a team environment Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally Ability to travel as required by business and on-call availability Able to lift up to 50 lbs Company CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Full job record

Job ID580110e7f0d25a28f34faf75aba795ad01bdb02b
Org IDff0700f6-e416-45cf-9543-87842d2031eb
Source ID1634b88a-b63b-4478-9552-e0f4bb94a7ac
Board ID1634b88a-b63b-4478-9552-e0f4bb94a7ac
Provideroracle_hcm
Provider Job Key5298
TitleHelp Desk Dispatcher
Normalized Title—
Statusactive
Activeyes
Location TextPhiladelphia, PA, United States; PATRB - 6 Neshaminy InterPlex Drive, Suite 111, Trevose, PA, US
Department—
Team—
Employment Type—
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionPA
CityPhiladelphia
Salary RawDescription #LI-CF2 #LI-Hybrid Responsibilities Essential Functions and Primary Duties Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner. Open new and dispatch existing tickets to available technicians. Follow up on previously dispatched tickets to ensure first call resolutions are met. Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets. Gather sufficient information from customers for proper handoff to technicians. Fully document all information gathered in the ticketing software system during any communication with client. Strong and consistent communication with internal staff as well as with customers. Assist with process improvements and service delivery on a continuing basis. Responsible for maintaining relevant certifications as needed. Perform tasks as assigned by management. Preferred Qualifications At least 1 year of experience in an IT or related position is highly preferred 3 years’ experience in client facing position professional services role is highly preferred 3 years’ experience in a dispatch or an IT or related position Strong organizational and customer service skills Qualifications Minimum Qualifications High School Diploma or GED equivalent required Proficient use of applicable technology Ability to follow technical instructions and guidelines Able to work in a team environment Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally Ability to travel as required by business and on-call availability Able to lift up to 50 lbs Company CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ebez.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5298
Apply URLhttps://ebez.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5298
First Seen At2026-05-31 17:59:19Z
Last Seen At2026-06-06 19:16:45Z
Last Checked At2026-06-06 19:16:45Z
Last Changed At2026-06-06 11:14:29Z
Inactive At—
Source Posted At2026-05-21 19:13:07Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ebez.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-16-13-963Z-e091ebf9e9af2ac1f496f8e577a4e4b8e04839917452a06ec4aefe8a62d0d41e.json
Event Fields
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Parsed Structured
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Extensions
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    "PrimaryLocationCountry": "US",
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    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://ebez.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%225298%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 14972
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/580110e7f0d25a28f34faf75aba795ad01bdb02b?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/ff0700f6-e416-45cf-9543-87842d2031ebJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1634b88a-b63b-4478-9552-e0f4bb94a7acJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/580110e7f0d25a28f34faf75aba795ad01bdb02b/eventsJSON

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