Information Technology Support Specialist

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    "location": {
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    "datePosted": "2023-05-12",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">IT Support Specialist</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">About RUDIS</span></p>\n<p><span style=\"font-size: 10pt\">At RUDIS, we are more than a wrestling brand—we are a movement built on discipline, innovation, and the relentless pursuit of excellence. Our mission is to empower athletes and teams to achieve greatness through performance-driven footwear, apparel, and culture. Every role at RUDIS plays a part in building a brand rooted in the values of wrestling: hard work, humility, and grit.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Role Profile</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Position Summary</span><span style=\"font-size: 10pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Reporting To: </span><span style=\"font-size: 10pt\">VP of Technology</span><br><span style=\"font-size: 10pt; font-weight: bold\">Department:</span><span style=\"font-size: 10pt\"> Technology</span><br><span style=\"font-size: 10pt; font-weight: bold\">Location:</span><span style=\"font-size: 10pt\"> Marysville, OH (on-site, in office)</span><br><span style=\"font-size: 10pt; font-weight: bold\">Employment Type:</span><span style=\"font-size: 10pt\"> Full-time</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc.</span></li>\n<li><span style=\"font-size: 10pt\">Support the Head of IT Support through management and resolving of user-created help desk tickets</span></li>\n<li><span style=\"font-size: 10pt\">Delegate help desk ticket workflow to junior staff as appropriate</span></li>\n<li><span style=\"font-size: 10pt\">Escalate help desk tickets to subject matter experts as appropriate</span></li>\n<li><span style=\"font-size: 10pt\">Perform basic network troubleshooting</span></li>\n<li><span style=\"font-size: 10pt\">Create and maintain backups of critical data</span></li>\n<li><span style=\"font-size: 10pt\">Install/troubleshoot application software</span></li>\n<li><span style=\"font-size: 10pt\">Maintain user accounts across all systems (network, email, phone, security, etc.)</span></li>\n<li><span style=\"font-size: 10pt\">Track, maintain and update IT inventory</span></li>\n<li><span style=\"font-size: 10pt\">Manage Windows and Mac operating systems</span></li>\n<li><span style=\"font-size: 10pt\">Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection</span></li>\n<li><span style=\"font-size: 10pt\">Manage user hardware including maintenance, replacement and ordering</span></li>\n<li><span style=\"font-size: 10pt\">Document IT processes and procedures</span></li>\n<li><span style=\"font-size: 10pt\">Work with vendors to help resolve technical issues</span></li>\n<li><span style=\"font-size: 10pt\">Perform other duties as assigned</span></li>\n<li><span style=\"font-size: 10pt\">Responsible for managing (IT portions) Onboarding/Offboarding of employees</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-size: 18pt; font-weight: bold\">Requirements</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience</span></li>\n<li><span style=\"font-size: 10pt\">Relevant IT certifications such as CompTIA A+, Network+, or similar preferred</span></li>\n<li><span style=\"font-size: 10pt\">2–4 years of experience in IT support, help desk, or desktop support roles</span><br></li>\n<li><span style=\"font-size: 10pt\">Ability to perform repeated bending, standing and reaching </span><br></li>\n<li><span style=\"font-size: 10pt\">Moves equipment weighing up to 50 pounds</span></li>\n<li><span style=\"font-size: 10pt\">Positions self to install equipment, including under desks</span></li>\n<li><span style=\"font-size: 10pt\">Must be able to remain in a stationary position during shift</span></li>\n</ul>",
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