Data Analyst

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    "description": "<p style=\"text-align: center;\"><span style=\"display:block;font-size:22px;\"><u><strong>Hybrid Data Analyst</strong></u></span></p>\r\n\r\n<p style=\"text-align: center;\"><u><strong><span style=\"display:block;font-size:22px;\">Contact Center Analytics &amp; Conversational Intelligence (BPO)</span></strong></u></p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><u><strong>This is a Hybrid-Remote position where you must be available to work in-office 3 days a week in either our Southington, Ct or Livingston, NJ locations.</strong></u></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><u><span style=\"font-family:Calibri, sans-serif;\"><strong>Data Analyst Job Description:</strong></span></u></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Data Analyst is responsible for providing insights for the client as to what consumers are saying about the company and explaining how they can use these insights to solve issues or make improvements. Strong communication skills and a curiosity to explore the data are valuable skills to have in this role. The Data Analyst must be able to uncover insights &amp; meaning from the data and summarize findings into clear, concise, and actionable takeaways. &nbsp;Additionally, the Data Analyst will utilize Tableau heavily to show trends visually and summarize findings for stakeholders, in addition to creating user-friendly dashboards for the client.</span></span></p>\r\n\r\n<p><u><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">&nbsp;Responsibilities:</span></span></strong></u></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide regular updates on consumer feedback and discover any rising trends</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Communicate regularly with the client to understand their reporting needs</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Utilize Tableau and Excel for data analysis</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create, modify, and run reports for various aspects of the business as needed</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create and maintain Tableau dashboards &amp; visualizations</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Troubleshoot and repair any issues that arise in data sources, visualizations, and/or dashboards</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor feedback for new products and provide monthly updates to brand stakeholders </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Create content &amp; materials for presentation decks to be presented to the client</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Respond quickly to ad-hoc reports and questions from client or brand teams</span></span></li>\r\n</ul>\r\n\r\n<p><u><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Internal Responsibilities:</span></span></strong></u></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Facilitate weekly Focus Groups with agents to discuss any rising trends or new issues</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Analyze, summarize, and present data to the internal leadership team weekly</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Generate reports for agent productivity weekly (marketing statement report)</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Update volumes for Capacity Planning reporting &amp; Percentage of Contact reporting (monthly)</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Update Stella Consumer Survey results &amp; dashboard monthly</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide visualizations and supporting charts for Quarterly Business Reviews</span></span></li>\r\n</ul>\r\n\r\n<p><u><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Skills to have:</span></span></strong></u></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Comfortable communicating with clients and not being afraid to ask questions to ensure you will be providing exactly what is being asked for, as well as align both yourself and the client on exact processes/approaches to the solution</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Advanced understanding of Excel and ability to create complex formulas &amp; lookups</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Advanced understanding of Tableau</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Clear and professional writing skills</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Able to multi-task and balance multiple projects </span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"display:block;font-size:16px;\"><u><strong>Unfortunately, we are unable to sponsor any residency visas at this time.</strong></u></span></p>\r\n\r\n<p><u><strong>EEO Statement:</strong></u></p>\r\n\r\n<p>We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.</p>\r\n",
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