Assistant Director of Events/Catering - Crowne Plaza Vientiane, Laos (Thai/Laos Candidate)

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    "ShortDescriptionStr": "Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. \n\nOur branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.",
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    "ExternalDescriptionStr": "<div>Ready to spread the word about our exceptional guest experiences? We’re searching for an <i><strong>Assistant Crowne Meeting Director</strong></i> who will be responsible for all aspects of our meeting operations to join our team at <i><strong>Crowne Plaza Vientiane</strong></i>.</div><div><br>&nbsp;</div><div>A little taste of your day-to-day:</div><div><br>&nbsp;</div><div>Every day is different, but you’ll mostly be:</div><p><strong>New Enquiries Handling &amp; Closure</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure all events enquiries are handled within Meetings Success standard procedures and always meet 2 hour turn-around standard.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Follow up on sales leads and business quoted to ensure business is secured. At all times understanding the client’s needs whilst optimizing the hotel revenue through strategic yield management and up-selling of hotel facilities or service.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure all activities related to Crowne Meetings Cycle are being followed in the day-to-day activities.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support the Hotels Sales Team with site inspections, client entertainment, familarisations and other events that form part of the sales and marketing revenue plan.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Make commercially astute decisions to convert business</p><p><strong>Event Planning and Follow-up</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;Facilitate weekly banquet meeting, residential conference/wedding run-down meetings.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure all activities related to Crowne Meetings Cycle are being followed in the day-to-day activities.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operations in a timely manner.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Act as the primary point of contact for detailed meeting/residential conference/event planning, working closely with Banquet Operations, F &amp; B management, Reservations, Rooms Division operations, Finance and external suppliers.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage the standards and procuderes of the department, for instance, ensuring that business has been signed prior to commence planning<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage the rooming list process.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Co-ordinate the allocation of space for the conference and associated events.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure effectie and productive coordination and service delivery with AV supplier<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure regular client contact when meetings/events are in-house and ensure all hotel operational details are executed correctly.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure correct and accurate billing and confirm with client upon conclusion of event.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Follow up with client to obtain event feedback and identify further business opportunities within 48 hours.</p><p><strong>Sales &amp; Marketing</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;Accurate forecast and budget all meeting/residential conference/event business.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Participate in sales and revenue meetings.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Understand the seasonality of the business and develop pricing plans to balance yield and volume.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage, maintain and update the meetings and events database.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Contribute actively to the compilation of annual business plan, strategic sales and marketing or customer relations management (CRM) plans.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Keep abreast of competitor activities to ensure our product and services are ahead of competition.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provide creative input into Meetings/Residential Conference/Events/Weddings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance to Crowne Plaza Keys mandatories (Crowne Plaza Brand Standards) and implementation of new standards or training programs related to Crowne Meetings Cycle.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitors and updating of Competitor’s Activities in order to create a Point of Difference to remain competive in the market.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines and corporate accounts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Establishes and maintains a record system in Sales &amp; catering system to include the following :<br><br>What We need from you:</p><div>● Excellent communication and strong interpersonal strong skills&nbsp;</div><div>● Business language and tools acumen&nbsp;</div><div>● Bachelor's Degree/higher education qualification/equivalent in hospitality or related field&nbsp;</div><div>● 5+ years total experience in a catering setting or related field</div><div>● Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience&nbsp;</div><div>● Position may have additional qualifications per brand standard</div><div><br>&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\"><strong>What you can expect from us:</strong></div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">IHG gives every member of the team&nbsp; the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">&nbsp;framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">&nbsp;</div><div style=\"font-style:normal;font-weight:400;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">So, join us at <i><strong>Crowne Plaza Vientiane,</strong></i> and you’ll become part of our ever-growing IHG family.</div>",
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