Customer Success Analyst

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  "location": {
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:23:38.195Z",
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  "remote_policy": "hybrid",
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{
  "list_job": {
    "id": "1045",
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    "location": {
      "city": "Wommelgem",
      "state": "Antwerpen"
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    "departmentId": "20554",
    "locationType": "2",
    "jobOpeningName": "Customer Success Analyst",
    "departmentLabel": "1700 - Customer Care",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Wommelgem",
      "state": "Antwerpen",
      "postalCode": "2160",
      "addressCountry": "Belgium"
    },
    "datePosted": "2026-02-02",
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    "description": "<p><span style=\"font-weight: bold\">Location: Nijverheidsstraat 96, 2160 Wommelgem, Belgium</span></p>\n<p><span style=\"font-weight: bold\">Hybrid (3x2)</span></p>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Us:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About the Role:</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">To provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge to ensure the highest level of satisfaction, including processing orders accurately and timely, replenishing stock based on incoming orders, complaint resolution and coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Responsibilities include the following:</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Process sales orders; track orders and investigate issues.</span></li>\n<li><span style=\"font-size: 12pt\">Process and report invoices for payment and credit notes for returns.</span></li>\n<li><span style=\"font-size: 12pt\">Respond to inquiries from customers regarding status of sales orders.</span></li>\n<li><span style=\"font-size: 12pt\">Follow up backorders and offer replacements to customers.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate pick-ups with customers and logistics providers.</span></li>\n<li><span style=\"font-size: 12pt\">Process and edit orders received from customers and resolve any discrepancies.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers.</span></li>\n<li><span style=\"font-size: 12pt\">Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement.</span></li>\n<li><span style=\"font-size: 12pt\">Assess multiple tasks, and develop plans to complete them in a logical and efficient manner</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Specifications:</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">English, French and Dutch required at professional level</span></li>\n<li><span style=\"font-size: 12pt\">S4 knowledge</span><br></li>\n<li><span style=\"font-size: 12pt\">Knowledge of supplies, equipment, and/or services ordering and inventory control</span></li>\n<li><span style=\"font-size: 12pt\">Exceptional attention to detail</span></li>\n<li><span style=\"font-size: 12pt\">Database management skills</span></li>\n<li><span style=\"font-size: 12pt\">Ability to prepare routine administrative paperwork</span></li>\n<li><span style=\"font-size: 12pt\">Ability to maintain a consistent high level of attention to detail</span></li>\n<li><span style=\"font-size: 12pt\">Minimum of 2-years of Customer Success experience</span></li>\n<li><span style=\"font-size: 12pt\">Proficiency in MS Office tools (Outlook, Excel, Word). Knowledge of SAP is a plus.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span><span style=\"font-weight: bold\">Our Benefits:</span><br><br></span></p>\n<ul>\n<li><span>Full company benefits package</span></li>\n<li><span>Interesting &amp; competitive compensation plan</span></li>\n<li><span>Hybrid work</span><br></li>\n<li><span>Birthday day off</span></li>\n<li><span>Working for a thriving multinational that is financially very healthy &amp; growing fast</span></li>\n<li><span>Working in an international environment with different cultures</span><br><br></li>\n</ul>\n<p><br><br></p>\n<p><span><br></span><br></p>\n<p><span><em><span style=\"font-weight: bold\">------ Please submit your resume in English --------</span></em></span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><em><span>Important Note</span></em></span><em><span>: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list of all responsibilities, skills or functions.</span></em></p>\n<p><br></p>\n<p><span><em>At Establishment Labs we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.</em></span></p>\n<p><span><br></span></p>\n<p><br></p>\n<p><span>#LI-XC1</span></p>",
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    "jobOpeningName": "Customer Success Analyst",
    "departmentLabel": "1700 - Customer Care",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://establishmentlabs.bamboohr.com/careers/1045",
    "employmentStatusLabel": "Full-Time"
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