Associate Manager - Client Services

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      "Value": "Infosys is seeking an <strong>Associate Client Partner</strong> for the <strong>Banking and Financial Services</strong> vertical. This role will lead all client interfaces within the assigned account scope and, in partnership with the Client Partner / Senior Client Partner, will co-develop and execute the account plan to drive growth and client value. The Associate Client Partner typically manages a single account or a sub portfolio within a large account, with an indicative annual book of business of approximately $10–$30 million.<br><br><strong>Role Description:&nbsp;</strong><br>• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close<br>• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.<br>• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.<br>• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.<br>• Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.<br>• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.<br>• Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc.<br>• Craft account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed.<br>• Make pricing decisions within the scope of the Master Services Agreement.<br>• Support pre-sales proposals for new business development outside of account scope.<br>• Provide vital input for building future alliances with relevant product vendors.<br><br><strong>About Infosys Capital Markets:</strong><br>Infosys has a well-established capital markets practice that brings together domain knowledge, technology expertise, and delivery capabilities to help our clients in their digital transformation journey.&nbsp;<br>Capital markets firms are increasingly embracing emerging technologies to accelerate business transformation, and enable innovation and customer-centricity by leveraging the information advantage. Business is focused on enhancing market share, reducing cost, prudent risk management, and improving client experience by redefining business and operating models through Digitalization. IT is responding to the business imperatives by identifying use cases to effectively leverage the power of technologies such as AI/ ML, RPA, NLP, and Cloud-based solutions.<br>Infosys implement highly scalable, secure target IT architecture that helps clients adapt to the change, be leaner, and achieve business agility. Infosys leverages its key competencies to successfully deliver digital transformation programs for the clients in capital markets domain.<br><br><strong>Required Qualifications:</strong><br>• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience<br>• Significant business development and project management experience&nbsp;<br>• Experience in the relevant industry/vertical<br>• Track record of interacting and building relationships with CXO level client contacts<br>• Hands-on experience with proposal creation and leading proposal presentations<br>• Strong leadership, interpersonal, communication and presentation skills<br>• Wide variety of IT and business consulting engagement experience<br>• Candidates authorized to work for any employer in the [United States/Canada] without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.<br><br><strong>Preferred Qualifications:</strong><br>• Knowledge of industry specific go-to-market solutions<br>• Good understanding of industry specific business issues and drivers&nbsp;<br>• Global Delivery Model experience<br>• Experience managing large multi-location consulting engagement teams<br>• Track record as an Account Manager in a rapidly growing client relationship",
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