DIRECTOR OF PRACTICE ANALYTICS

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    "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>About Us</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Our Mission</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>About the Role</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Director of Practice Analytics provides strategic and operational leadership for data-driven practice management and forecasting. This role ensures the effective use of clinical, operational, and financial data to support high-quality, sustainable care delivery.</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Director partners closely with clinical, operational, and finance leaders to translate complex data into actionable insights that improve access, optimize performance, and support informed decision-making across the organization.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Key Responsibilities:</strong></span></span></p>\n\n<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Practice Analytics &amp; Performance Management</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead the development and oversight of clinical, operational, and provider productivity dashboards</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Analyze key performance metrics, including access, utilization, visit volume, no-show rates, and continuity of care</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identify trends, disparities, and opportunities to support quality improvement initiatives</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure data integrity and consistency across systems, including EHR and reporting tools</span></span></li>\n</ul>\n\n<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Forecasting &amp; Capacity Planning</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop short- and long-term forecasts for volume, staffing, revenue, and service demand</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with leadership to support workforce planning and scheduling optimization</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Model operational impact of new programs, service expansions, and regulatory changes</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Translate forecasts into actionable recommendations for strategic and budget planning</span></span></li>\n</ul>\n\n<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Operational Decision Support</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as a strategic data partner to clinical and operational leaders</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide timely analyses to support decision-making and improve workflows and patient flow</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Evaluate clinical initiatives and operational changes through data tracking and outcomes analysis</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare data for internal leadership, Board reporting, and external stakeholders</span></span></li>\n</ul>\n\n<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Systems, Tools &amp; Data Infrastructure</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with IT/HIT teams to enhance analytics tools and dashboards</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure reporting solutions are user-friendly and aligned with stakeholder needs</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote best practices in data governance, privacy, and HIPAA compliance</span></span></li>\n</ul>\n\n<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Leadership &amp; Collaboration</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supervise and mentor analytics staff, fostering an inclusive and collaborative team culture</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Build strong cross-functional partnerships across departments</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support data literacy among non-technical stakeholders</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participate in hiring, onboarding, and staff development processes</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Oversee performance management, provide feedback, and promote a positive work environment</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Work Schedule</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Callen-Lorde's main site in Chelsea is open Monday through Saturday. This is a full-time exempt position with regular business hours. Occasional evenings and on-call coverage are required.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Benefits</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Salary will be accompanied by an excellent benefits package including an exceptional low-cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, a generous paid time off plan, and a 403B retirement savings plan. Providers are also eligible to apply for NHSC’s loan forgiveness program.</span></span></p>",
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EPIC experience strongly preferred.</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Proven ability to develop forecasts, models, and scenarios to support operational and strategic planning.</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Advanced analytical skills, including proficiency with SQL, Excel, and at least one data visualization or analytics platform (e.g., Tableau, Power BI).</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Excellent written and verbal communication skills, with the ability to translate complex analyses into clear, actionable insights.</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Experience working in a Federally Qualified Health Center (FQHC) or community health setting, preferred.</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Familiarity with LGBTQ+ health, HIV care, and health equity–focused performance measurement, preferred.</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Experience partnering with finance teams on budgeting and revenue forecasting, preferred.</span></span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:15pt;\">Experience supervising or mentoring analytics staff, preferred.</span></span></span><br />\n\t </li>\n</ul>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><b><span style=\"line-height:107%;\">Desired Characteristics</span></b> </span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.</span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Commitment to continuous learning and professional development.</span></span></span></li>\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.</span></span></li>\n\t<li style=\"margin-left:14px;margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Commitment to the mission of Callen-Lorde.</span></span></span></span></li>\n</ul>\n\n<div>\n<div>\n<div class=\"msocomtxt\"> </div>\n</div>\n</div>",
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    "description": "About Us\n\nCallen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities t...",
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