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    "requisitionDescription": "<div><div><p data-pasted=\"true\">Air Engineers is seeking a <strong>Field Service Representative (FSR)</strong> to join our Technical Services team in Southeast Florida. &nbsp;The position serves as a technical expert and trusted resource for our American Standard and Mitsubishi dealer network. This role provides hands-on technical support, leads structured training programs, and supports service excellence initiatives that improve dealer capability and customer satisfaction. The <strong>FSR</strong> partners closely with the Technical Services team to coordinate technical support activities, investigate product performance issues, and ensure accurate documentation and service records are maintained in accordance with company standards.</p><p data-pasted=\"true\"><strong><u>Essential Responsibilities</u></strong></p><ul><li>Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.</li><li>Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network.</li><li>Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best-practice service procedures.</li><li>Support the sales organization by assisting with key customer relationships and technical consultation.</li><li>Investigate product performance concerns and First Notice events; document findings and report quality issues as required.</li><li>Manage and support corrective action programs, concessions, and warranty-related activities for local dealers.</li><li>Respond promptly and professionally to consumer inquiries and escalated service complaints.</li><li>Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.</li><li>Collaborate with internal teams to continuously improve service processes and dealer support effectiveness</li></ul><p data-pasted=\"true\"><strong><u>Qualifications</u></strong></p><p><strong>Minimum Education:&nbsp;</strong>High school diploma or equivalent; Associate&#39;s Degree or technical certification in HVAC, electrical, or related field preferred</p><p><strong>Minimum Experience:&nbsp;</strong>Minimum of 5 years&rsquo; experience in HVAC or related technical field. &nbsp;Prior experience with Trane Technologies products or similar HVAC systems preferred.</p><p><strong>Skills and Competencies:</strong></p><ul><li>Strong technical skills in diagnosing, repairing, and maintaining HVAC systems</li><li>Proficiency reading and interpreting technical manuals and schematics.</li><li>Good communication and customer service skills.</li><li>Proficiency with HVAC diagnostic tools and software.</li><li>Basic knowledge of computer systems and Microsoft Office</li><li>Strong communication and interpersonal skills</li></ul><p><strong>Certifications:</strong></p><ul><li>Must have a valid Driver&rsquo;s License</li><li>EPA Universal Refrigerant Certification.</li><li>Additional HVAC-related certifications (e.g., NATE, HVAC Excellence) are beneficial.</li></ul><p><strong>Job Training: &nbsp;&nbsp;</strong></p><ul><li>HVAC Technical Training</li><li>New Product Introduction</li><li>Company Specific Training</li><li>Required Safety Training</li></ul><p data-pasted=\"true\"><strong><u>Safety Summary</u></strong></p><p><strong>Working Conditions: &nbsp;</strong></p><p>Work is normally performed in an office, warehouse, or customer site including in attics and crawl spaces with exposure to physical risk. Overnight travel is required. &nbsp;The warehouse or customer site environment may be subject to temperature fluctuations and exposure to dust or packaging materials, and appropriate personal protective equipment (PPE) may be required. &nbsp;Regular working hours with occasional overtime are associated with this position.</p><p data-pasted=\"true\"><strong>Physical Requirements:</strong></p><ul><li>Speaking, listening, writing, and typing</li><li>Sitting and standing for long periods of time</li><li>Walking on concrete surfaces</li><li>Ability to perform repetitive motions</li><li>Use of Hand Tools</li><li>Bending, squatting, reaching, lifting, and carrying up to 50 pounds</li><li>Climbing stairs and ladders occasionally</li><li>The ability to drive day and night</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Join a Legacy of Excellence at Air Engineers</strong></p><p style=\"margin-left:0in;\">Air Engineers proudly serves as the longest-standing independent Trane Technologies distributor in the United States. Headquartered in Birmingham, Alabama, with four offices across Alabama and six in Florida we bring top-tier HVAC solutions to the communities we serve.</p><p style=\"margin-left:0in;\">As a legacy Mitsubishi partner and a rapidly growing provider of Parts and Supplies, Air Engineers continues to evolve and innovate in service delivery. Our success is built on a foundation of deep industry expertise and a commitment to excellence.</p><p style=\"margin-left:0in;\">What truly sets us apart? Our people and our culture. As a 3rd-generation, 100% family-owned company, we believe that when our team thrives, our customers do too. Our culture is rooted in five core values:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Family</li><li style=\"margin-left:0in;\">Attitude</li><li style=\"margin-left:0in;\">Passionate</li><li style=\"margin-left:0in;\">Dependable</li><li style=\"margin-left:0in;\">Fun</li></ul><p style=\"margin-left:0in;\">These values drive everything we do, from how we support our employees to how we serve our dealer clients with creativity, care, and consistency.</p><p style=\"margin-left:0in;\">If you&#39;re looking to be part of a company with a rich history, a vibrant culture, and a clear vision for the future, we&rsquo;d love to connect. Let&rsquo;s build something great together.</p></div></div>\n",
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