Maintenance Coordinator – Residential Portfolio

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    "datePosted": "2025-06-12",
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    "description": "<p>Are you a maintenance professional ready to move from the field into a more strategic, office-based role? Do you enjoy organizing schedules, solving problems, and keeping operations running smoothly?<br><br></p>\n<p>Smartland, a fast-growing private equity real estate company managing 1,400+ units across Northeast Ohio, is hiring a <span style=\"font-weight: bold\">Maintenance Operations Coordinator</span> to serve as the communication hub between residents, technicians, vendors, and property management.<br><br></p>\n<p>This is the perfect opportunity for someone with hands-on maintenance knowledge who wants to focus on coordination, scheduling, and operational efficiency.<br><br></p>\n<p><span style=\"font-size: 18pt\">Schedule</span></p>\n<ul>\n<li>Monday–Friday, standard business hours</li>\n<li>In-office role (Eastlake, Ohio headquarters)</li>\n</ul>\n<p><span style=\"font-size: 18pt\">What You’ll Do</span></p>\n<ul>\n<li>Receive and triage maintenance requests</li>\n<li>Schedule and dispatch technicians and vendors</li>\n<li>Communicate timely updates to residents</li>\n<li>Maintain accurate work order documentation (notes, photos, timelines)</li>\n<li>Monitor technician workloads and unit turn deadlines</li>\n<li>Partner with Property Managers to improve service efficiency</li>\n<li>Verify vendor performance and support invoice documentation</li>\n<li>Identify recurring issues and recommend process improvements</li>\n<li>Utilize property management systems (AppFolio preferred)</li>\n</ul>\n<p><span style=\"font-size: 18pt\">What You Bring</span></p>\n<ul>\n<li>Experience in maintenance coordination, property management, or hands-on residential maintenance</li>\n<li>Working knowledge of plumbing, electrical, HVAC, and appliances</li>\n<li>Strong organization and multitasking skills</li>\n<li>Clear, professional communication skills</li>\n<li>Comfort handling calls, emails, portals, and scheduling systems</li>\n<li>Detail-oriented with strong follow-through</li>\n</ul>\n<p><span style=\"font-size: 18pt\">Preferred (Not Required)</span></p>\n<ul>\n<li>Property management or dispatch experience</li>\n<li>AppFolio, Yardi, or similar PM software</li>\n<li>Experience coordinating technicians or vendors</li>\n</ul>\n<p><span style=\"font-size: 18pt\">Compensation &amp; Growth</span></p>\n<ul>\n<li>$25–$30/hour (based on experience)</li>\n<li>Medical, dental, vision</li>\n<li>PTO + paid holidays</li>\n<li>Career paths: Maintenance Manager, Operations Manager, Assistant PM</li>\n<li>Professional, accountable, growth-focused culture</li>\n</ul>\n<p>At Smartland, we build communities and invest in people. If you’re ready to make a real operational impact, apply today.</p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p>CI: Architect, Technical Expert, Craftsman, Traditionalist, Administrator, Coordinator<br>Loc: Domestic</p>",
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