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Senior Customer Account Manager - West

Nerdio · United States - CDT, United States · Remote · Active · $150,000–$170,000 / year · Rippling ATS

Job facts

FieldValue
CompanyNerdio
TitleSenior Customer Account Manager - West
Normalized title-
Department / team2501 Account Management
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary$150,000–$170,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-04 / 2026-06-04

Related slices

PageWhat it containsOpen
Company jobsActive postings from Nerdio.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in 2501 Account Management.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyNerdio
Source9d20e256-855a-43ad-b8ea-cf659a4de4cd
ATS providerRippling ATS

Description

company About Nerdio Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation. Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities. We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you. role What you'll do As a Senior Customer Success Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success and Nerdio team: Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. Own the negotiation process for contract renewals and expansions from start to finish. Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success. Track customer interactions and engagements within the CRM tool. Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams. Qualifications Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering. Expertise in contract negotiation and conflict resolution. Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment. Ability to recognize and maximize expansion opportunities. Accurate forecasting skills and a good understanding of the customer base. Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). Articulate value proposition with a technical theme. Required experience A minimum of 9 to 14 years of experience in a customer success or account management role, preferably within the technology industry. Strong understanding of cloud computing, IT services, or related fields. Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction. Experience in managing customer accounts, handling escalations, and resolving issues. Proficient in using customer relationship management (CRM) software and other relevant tools Preferred experience Experience working with Managed Service Providers (MSPs) or Enterprise IT Professionals. Familiarity with the Microsoft Azure ecosystem and cloud services. Knowledge of IT project management methodologies and best practices. Experience in conducting customer training sessions or workshops. Understanding of customer success metrics and the ability to analyze data to drive insights. Benefits and Incentives Competitive Base + Commission Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Full job record

Job ID57818cadf86fb5b7a5ea9c63d087f7a71d00941b
Org ID390a70d5-88e5-4c0a-8b0f-fa4e7333d77d
Source ID9d20e256-855a-43ad-b8ea-cf659a4de4cd
Board ID9d20e256-855a-43ad-b8ea-cf659a4de4cd
Providerrippling
Provider Job Key196caf55-81d6-4e17-8b72-3f347be62b11
TitleSenior Customer Account Manager - West
Normalized Title—
Statusactive
Activeyes
Location TextUnited States - CDT, United States
Department2501 Account Management
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary RawUSD 150000-170000 YEAR
Salary Min150,000
Salary Max170,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/nerdio-careers/jobs/196caf55-81d6-4e17-8b72-3f347be62b11
Apply URLhttps://ats.rippling.com/nerdio-careers/jobs/196caf55-81d6-4e17-8b72-3f347be62b11
First Seen At2026-06-03 12:16:32Z
Last Seen At2026-06-04 11:14:13Z
Last Checked At2026-06-04 11:14:13Z
Last Changed At2026-06-04 11:14:13Z
Inactive At—
Source Posted At2026-06-02 21:53:20Z
Source Updated At—
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Event Fields
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">As a Senior Customer Success Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success and Nerdio team:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively&nbsp;identify&nbsp;opportunities for revenue expansion.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Own the negotiation process for contract renewals and expansions from start to finish.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in&nbsp;Nerdio's&nbsp;products and services.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Establish&nbsp;and nurture key relationships with executive sponsors and decision makers within customer organizations.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies,&nbsp;and drive ongoing customer success.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Track customer interactions and engagements within the CRM tool.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Expertise in contract negotiation and conflict resolution.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Demonstrated&nbsp;experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to recognize and maximize expansion opportunities.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Accurate forecasting skills and a good understanding of the customer base.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand,&nbsp;retain).&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Articulate value proposition with a technical theme.&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Required experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">A minimum of&nbsp;9&nbsp;to&nbsp;14&nbsp;years of experience in a customer success or account management role, preferably within the technology industry.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Strong understanding of cloud computing, IT services,&nbsp;or&nbsp;related fields.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Demonstrated&nbsp;ability to build and&nbsp;maintain&nbsp;strong relationships with customers, ensuring their success and satisfaction.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Experience in managing customer accounts, handling escalations, and resolving issues.&nbsp;</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Proficient in using customer relationship management (CRM) software and other relevant tools</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Preferred experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Experience working with Managed Service Providers (MSPs) or Enterprise IT Professionals.&nbsp;</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Familiarity with the Microsoft Azure ecosystem and cloud services.&nbsp;</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Knowledge of IT project management methodologies and best practices.&nbsp;</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Experience in conducting customer training sessions or workshops.&nbsp;</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Understanding of customer success metrics and the ability to analyze data to drive insights.&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Benefits and Incentives</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Competitive Base + Commission Plan</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Stock Options</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Health and Welfare Plans*</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Life and Disability Plans*</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Retirement Plan*</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Unlimited Flexible Paid Time Off......including your birthday off!</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborative Team Culture</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">*&nbsp;Benefits for international employees, outside the US, vary by country.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.&nbsp;</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Nerdio</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">We are a fast-moving, nimble company looking for individuals who&nbsp;are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p>"
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GET https://api.bluedoor.sh/job-postings/v1/jobs/57818cadf86fb5b7a5ea9c63d087f7a71d00941b?include=descriptionJSON
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