Bilingual Customer Service Representative

{
  "content_hash": "d3c5b2c233f362bad4c3539d977022ebaccc6ac4041f94660f2ba55436b210ab",
  "source_hash": "8d25a4c1599c29867646fd2576d8d503d0de43626e5b7a89de2e91cedde201a5",
  "last_changed_at": "2026-06-06T07:56:34.942Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Des Moines, IA",
    "city": "Des Moines",
    "region": "IA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T07:56:35.496Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Des Moines, IA",
      "city": "Des Moines",
      "region": "IA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Position Responsibilities may include, but not limited to",
      "content": "\n<li>Handle inbound and outbound customer service calls with our clients placing their meal order</li>\n<li>Address questions, and provide exceptional customer service</li>\n<li>Input order information into the appropriate client order screen</li>\n<li>Document all conversations with client into client information database</li>\n<li>Ensure all assigned clients are contacted and have an order on file</li>\n<li>Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients</li>\n<li>Work quickly and efficiently without making the client feel rushed</li>\n"
    },
    {
      "text": "Required Skills and Experience",
      "content": "\n<li>Fluent in Spanish and English (Spoken &amp; Written)</li>\n<li>High school degree or GED</li>\n<li>1 year of previous customer service experience</li>\n<li>Basic computer proficiency, including experience learning and using software in a work or school setting</li>\n<li>Clear oral communication skills</li>\n<li>Ability to deescalate situations and quickly resolve customer complaints</li>\n<li>Prior experience adhering to company policies and showing core values</li>\n"
    },
    {
      "text": "Preferred Skills and Experience",
      "content": "\n<li>1 year of previous call center experience</li>\n<li>Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams</li>\n<li>Previous experience working with HIPAA policies and procedures</li>\n"
    },
    {
      "text": "Physical Requirements",
      "content": "\n<li>Repetitive motions that include the wrists, hands and/or fingers</li>\n<li>Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods</li>\n<li>Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus</li>\n"
    },
    {
      "text": "Our team members enjoy:",
      "content": "<div>\n\n<li>Free Breakfast &amp; Lunch</li>\n<li>Casual Dress Code</li>\n<li>Tiered growth path for promotion starting Day 1</li>\n<li>Eligible for Referral Bonuses starting Day 1</li>\n<li>Weekly paychecks&nbsp;</li>\n<li>PTO, 401k, &amp; a Full benefits package</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780692350183,
  "updatedAt": null,
  "categories": {
    "team": "Customer Care",
    "location": "Des Moines, IA",
    "commitment": "Full-Time, In Office",
    "department": "Corporate",
    "allLocations": [
      "Des Moines, IA"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}