Home › Companies › Ejko Fa Us2 Oraclecloud Com CX 3 › BCN Correspondence Clerk (Detroit)
BCN Correspondence Clerk (Detroit)
Ejko Fa Us2 Oraclecloud Com CX 3 · Detroit, MI, United States · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Ejko Fa Us2 Oraclecloud Com CX 3 |
| Title | BCN Correspondence Clerk (Detroit) |
| Normalized title | - |
| Department / team | Operations |
| Location | Detroit, MI, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-19 / 2026-06-20 |
| Changed / last seen | 2026-06-21 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ejko Fa Us2 Oraclecloud Com CX 3. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Detroit. | Open |
| Department jobs | Active postings in Operations. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ejko Fa Us2 Oraclecloud Com CX 3 |
| Source | 7fec7607-6061-4966-a8cb-84c43d96f0e5 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Status – Regular FT
Hours of Operation/Shift: M-F 7:30 am-5:30pm (shift bid and awarded by seniority)
Site - Detroit Whitmer
This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence.
Analyzes inbound and outbound correspondence to identify and determine benefits and designate which corporate inquiry processing department and/or specific correspondence should receive it and bring to closure. Determines and distributes appropriate corporate forms and brochures, etc. according to subscriber contract benefit. Validates weekly corporate Priority Alert listing to ensure timely processing of written inquiry. Performs a tracking process which pulls samples of misdirected correspondence to determine which department they went to and if and when they were processed. Logs in a track report at the end of each month. Appropriately designates previously misdirected, unassigned or undeliverable internal/external correspondence by reviewing and investigating the problem. Contacts providers/facilities by mail, phone, email, or instant messaging for additional information to resolve where the correspondence should be directed. Perform other related duties as assigned.
QUALIFICATIONS
High school graduate or GED equivalent is required. One (1) year customer service experience as a Document Support Clerk or similar position. One (1) year of related work experience in areas such as claims processing or membership enrollment. Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner. Analytical skills to interpret, direct and code inquiry information. Mathematical skills necessary to calculate and develop operational performance reports. Detailed knowledge of BCBSM/BCN benefits/contract offering, policies, and procedures are necessary. Knowledge of BCBSM/BCN servicing units, claim processing and corporate inquiry processing/reference files. Knowledge of National Management Information Standard (NMIS). Ability to lift and/or move up to 25 pounds. Other related skills and/or abilities may be required to perform this job.
Full job record
| Job ID | 576aa6a19ca16293e217c6a655de3bb16c5005a5 |
| Org ID | b6406e5d-4bb5-4751-b50b-b818ceacfcb2 |
| Source ID | 7fec7607-6061-4966-a8cb-84c43d96f0e5 |
| Board ID | 7fec7607-6061-4966-a8cb-84c43d96f0e5 |
| Provider | oracle_hcm |
| Provider Job Key | 14346 |
| Title | BCN Correspondence Clerk (Detroit) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Detroit, MI, United States |
| Department | Operations |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Detroit |
| Salary Raw | Description Status – Regular FT Hours of Operation/Shift: M-F 7:30 am-5:30pm (shift bid and awarded by seniority) Site - Detroit Whitmer This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence. Analyzes inbound and outbound correspondence to identify and determine benefits and designate which corporate inquiry processing department and/or specific correspondence should receive it and bring to closure. Determines and distributes appropriate corporate forms and brochures, etc. according to subscriber contract benefit. Validates weekly corporate Priority Alert listing to ensure timely processing of written inquiry. Performs a tracking process which pulls samples of misdirected correspondence to determine which department they went to and if and when they were processed. Logs in a track report at the end of each month. Appropriately designates previously misdirected, unassigned or undeliverable internal/external correspondence by reviewing and investigating the problem. Contacts providers/facilities by mail, phone, email, or instant messaging for additional information to resolve where the correspondence should be directed. Perform other related duties as assigned. QUALIFICATIONS High school graduate or GED equivalent is required. One (1) year customer service experience as a Document Support Clerk or similar position. One (1) year of related work experience in areas such as claims processing or membership enrollment. Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner. Analytical skills to interpret, direct and code inquiry information. Mathematical skills necessary to calculate and develop operational performance reports. Detailed knowledge of BCBSM/BCN benefits/contract offering, policies, and procedures are necessary. Knowledge of BCBSM/BCN servicing units, claim processing and corporate inquiry processing/reference files. Knowledge of National Management Information Standard (NMIS). Ability to lift and/or move up to 25 pounds. Other related skills and/or abilities may be required to perform this job. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | week |
| Source URL | https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/14346 |
| Apply URL | https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/14346 |
| First Seen At | 2026-06-20 12:12:17Z |
| Last Seen At | 2026-06-22 15:28:23Z |
| Last Checked At | 2026-06-22 15:28:23Z |
| Last Changed At | 2026-06-21 12:10:24Z |
| Inactive At | — |
| Source Posted At | 2026-06-19 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejko.fa.us2.oraclecloud.com|CX_3/date=2026-06-22/2026-06-22T15-28-20-981Z-086ecd8f9cb63b7725e8ab487568183519e49c06716088a4145eb52befd00719.json |
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