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HomeCompaniesEjko Fa Us2 Oraclecloud Com CX 3BCN Correspondence Clerk (Detroit)

BCN Correspondence Clerk (Detroit)

Ejko Fa Us2 Oraclecloud Com CX 3 · Detroit, MI, United States · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEjko Fa Us2 Oraclecloud Com CX 3
TitleBCN Correspondence Clerk (Detroit)
Normalized title-
Department / teamOperations
LocationDetroit, MI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-21 / 2026-06-22

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PageWhat it containsOpen
Company jobsActive postings from Ejko Fa Us2 Oraclecloud Com CX 3.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Detroit.Open
Department jobsActive postings in Operations.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEjko Fa Us2 Oraclecloud Com CX 3
Source7fec7607-6061-4966-a8cb-84c43d96f0e5
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Status – Regular FT Hours of Operation/Shift: M-F 7:30 am-5:30pm (shift bid and awarded by seniority) Site - Detroit Whitmer This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence. Analyzes inbound and outbound correspondence to identify and determine benefits and designate which corporate inquiry processing department and/or specific correspondence should receive it and bring to closure. Determines and distributes appropriate corporate forms and brochures, etc. according to subscriber contract benefit. Validates weekly corporate Priority Alert listing to ensure timely processing of written inquiry. Performs a tracking process which pulls samples of misdirected correspondence to determine which department they went to and if and when they were processed. Logs in a track report at the end of each month. Appropriately designates previously misdirected, unassigned or undeliverable internal/external correspondence by reviewing and investigating the problem. Contacts providers/facilities by mail, phone, email, or instant messaging for additional information to resolve where the correspondence should be directed. Perform other related duties as assigned. QUALIFICATIONS High school graduate or GED equivalent is required. One (1) year customer service experience as a Document Support Clerk or similar position. One (1) year of related work experience in areas such as claims processing or membership enrollment. Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner. Analytical skills to interpret, direct and code inquiry information. Mathematical skills necessary to calculate and develop operational performance reports. Detailed knowledge of BCBSM/BCN benefits/contract offering, policies, and procedures are necessary. Knowledge of BCBSM/BCN servicing units, claim processing and corporate inquiry processing/reference files. Knowledge of National Management Information Standard (NMIS). Ability to lift and/or move up to 25 pounds. Other related skills and/or abilities may be required to perform this job.

Full job record

Job ID576aa6a19ca16293e217c6a655de3bb16c5005a5
Org IDb6406e5d-4bb5-4751-b50b-b818ceacfcb2
Source ID7fec7607-6061-4966-a8cb-84c43d96f0e5
Board ID7fec7607-6061-4966-a8cb-84c43d96f0e5
Provideroracle_hcm
Provider Job Key14346
TitleBCN Correspondence Clerk (Detroit)
Normalized Title
Statusactive
Activeyes
Location TextDetroit, MI, United States
DepartmentOperations
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionMI
CityDetroit
Salary RawDescription Status – Regular FT Hours of Operation/Shift: M-F 7:30 am-5:30pm (shift bid and awarded by seniority) Site - Detroit Whitmer This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence. Analyzes inbound and outbound correspondence to identify and determine benefits and designate which corporate inquiry processing department and/or specific correspondence should receive it and bring to closure. Determines and distributes appropriate corporate forms and brochures, etc. according to subscriber contract benefit. Validates weekly corporate Priority Alert listing to ensure timely processing of written inquiry. Performs a tracking process which pulls samples of misdirected correspondence to determine which department they went to and if and when they were processed. Logs in a track report at the end of each month. Appropriately designates previously misdirected, unassigned or undeliverable internal/external correspondence by reviewing and investigating the problem. Contacts providers/facilities by mail, phone, email, or instant messaging for additional information to resolve where the correspondence should be directed. Perform other related duties as assigned. QUALIFICATIONS High school graduate or GED equivalent is required. One (1) year customer service experience as a Document Support Clerk or similar position. One (1) year of related work experience in areas such as claims processing or membership enrollment. Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner. Analytical skills to interpret, direct and code inquiry information. Mathematical skills necessary to calculate and develop operational performance reports. Detailed knowledge of BCBSM/BCN benefits/contract offering, policies, and procedures are necessary. Knowledge of BCBSM/BCN servicing units, claim processing and corporate inquiry processing/reference files. Knowledge of National Management Information Standard (NMIS). Ability to lift and/or move up to 25 pounds. Other related skills and/or abilities may be required to perform this job.
Salary Min
Salary Max
Salary Currency
Salary Periodweek
Source URLhttps://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/14346
Apply URLhttps://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/14346
First Seen At2026-06-20 12:12:17Z
Last Seen At2026-06-22 15:28:23Z
Last Checked At2026-06-22 15:28:23Z
Last Changed At2026-06-21 12:10:24Z
Inactive At
Source Posted At2026-06-19 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejko.fa.us2.oraclecloud.com|CX_3/date=2026-06-22/2026-06-22T15-28-20-981Z-086ecd8f9cb63b7725e8ab487568183519e49c06716088a4145eb52befd00719.json
Event Fields
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  "last_changed_at": "2026-06-21T12:10:24.665Z",
  "active_status": "active"
}
Parsed Structured
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  "location": {
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    "city": "Detroit",
    "region": "MI",
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  "salary_max": null,
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  "launch_scope": {
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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