Remote Customer Support Representative

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  "remote_policy": "remote",
  "salary_period": "month",
  "workplace_type": "remote",
  "salary_currency": "USD"
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          "text": "<p>OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative—coordinating payments and transactions with partners and associates across your designated region.</p><p>This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment.</p><p>Key Responsibilities</p><p>Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.<br>\nManage collections and overdue payments, including negotiating payment plans and settlements.<br>\nReview and analyze account receivable reports to identify trends, risks, and areas for improvement.<br>\nCommunicate with clients regarding outstanding balances, offering clear and compliant payment solutions.<br>\nDevelop and implement strategies to improve collection efficiency and minimize delinquency rates.<br>\nCollaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction.<br>\nMaintain accurate and up-to-date customer records, including payment logs and communication histories.<br>\nMeet or exceed monthly collections and reconciliation targets while ensuring high service quality.<br>\nServe as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.<br>\nVerify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.<br>\nPrepare and distribute payment notices, confirmations, and remittance details.<br>\nInvestigate and resolve payment discrepancies and transaction-related errors.<br>\nUphold confidentiality, transparency, and compliance across all customer and partner transactions.</p><p><br>\nRequirements</p><p>Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.<br>\nHigh School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred.<br>\nProven ability to manage financial documentation and client correspondence with accuracy.<br>\nExcellent communication, negotiation, and relationship management skills.<br>\nStrong analytical and problem-solving abilities with high attention to detail.<br>\nSound knowledge of Escrow laws and financial compliance frameworks.<br>\nAbility to work independently and remotely, maintaining consistent productivity and professionalism.</p>",
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          "text": "<p>OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.</p><p>In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources.</p><p>At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.</p>",
          "title": "Company Description"
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