Head Of Revenue Operations

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    "datePosted": "2025-10-31",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Head Of </span><span>Revenue Operations</span><span> </span></span><span> </span></span></p>\n<p><span style=\"font-weight: bold\"> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Company Overview</span></span><span> </span></span><span style=\"font-weight: bold\"><br></span></p>\n<p><span><span>Established in 200</span><span>9</span><span>, </span><span>BioPhorum</span><span> is a business-to-business membership organisation that has created an unparalleled environment for life science companies and executives, to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 1</span><span>1 </span><span>highly targeted “</span><span>Phorums</span><span>” (forums) with tailored content across multiple areas including Drug Substance, Drug Development, Fill Finish, Technology Strategy, Supply Chain Resilience, IT, Data and Digital, Advanced Therapy Medicinal Products, Quality, Regulatory, and Sustainability. </span><span>BioPhorum’s</span><span> expert facilitators currently lead more than ninety initiatives involving over 7,000 subject matter experts.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>BioPhorum</span><span> has built a diverse and extensive client base of over 150 organisations, including 18 of the 20 largest global (bio)pharma</span><br><span>cos. Beyond pharma, </span><span>BioPhorum</span><span> has also built relationships with other types of life science organisations, including those that provide services across the outsourced value chain (e.g., CDMOs), and academia.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Over the last year, </span><span>BioPhorum</span><span> has </span><span>established</span><span> an exciting growth strategy, launched its first data </span><span>product</span><span> and completed an acquisition. Further growth opportunities are being planned in both the core </span><span>Phorum</span><span> business as well as adjacent markets. Against this backdrop, </span><span>BioPhorum</span><span> is looking to hire a</span><span> Head of Revenue Operations to </span><span>establish</span><span> the</span><span> function</span><span> and drive rigour </span><span>and optimisation to </span><span>establish</span><span> a strong operational backbone </span><span>across the Commercial organisation</span><span>.  </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The Role</span></span><span> </span></span></p>\n<p><span style=\"font-weight: bold\"><span>Overview</span><span> </span></span></p>\n<p><span><span>The Head of Revenue Operations (</span><span>RevOps</span><span>) will </span><span>establish</span><span> and lead </span><span>BioPhorum’s</span><span> Revenue Operations function, creating the processes, infrastructure, and data models </span><span>required</span><span> to drive alignment, efficiency, and growth across the organisation. This role will act as the strategic and operational backbone for the Commercial, Finance, and Customer Success teams, ensuring seamless integration of systems, </span><span>accurate</span><span> forecasting, and robust performance tracking. The position combines strategic design with hands-on execution, optimising workflows, implementing technology solutions, and enabling data-driven decision-making. </span></span></p>\n<p><br></p>\n<p><span><span>Working closely with the Chief Commercial Officer and other senior stakeholders, the Head of </span><span>RevOps</span><span> will serve as the connective tissue across teams, ensuring clarity of goals, consistency of processes, and delivery of measurable outcomes. This is an exciting opportunity for an experienced </span><span>RevOps</span><span> leader to shape a critical function within a growing organisation and play a pivotal role in driving commercial success.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span> </span><span>Main Responsibilities</span><span> </span></span></p>\n<ul>\n<li><span><span>Establish </span><span>Revenue Operations</span><span> (</span><span>RevOps</span><span>)</span><span> within </span><span>BioPhourm</span><span>, defining the processes</span><span> and infrastructure needed to </span><span>drive </span><span>improvement and change throughout the organisation. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Design and </span><span>establish</span><span> the</span><br><span>RevOps</span><br><span>data ‘model’ </span><span>required</span><span> to support the processes, standards</span><span>,</span><br><span>reporting </span><span>and </span><span>KPI tracking across the Commercial teams</span><br><span>(including </span><span>Marketing</span><span>)</span><span>,</span><br><span>Finance</span><span> and the broader organisation to support strong decision making</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure </span><span>o</span><span>ptimise</span><span>d</span><span> operating processes </span><span>and workflows across Sales, Marketing, Customer Success, </span><span>Phorums</span><span> and Finance to improve conversions and the overarching customer experience.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Act as the key </span><span>point of </span><span>commercial </span><span>ownership</span><br><span>of </span><span>the </span><span>RevOps</span><span> tech stack, ensuring system utilisation is maximised</span><span> and delivering against their intended objectives.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Through the establishment of </span><span>strong working relationships with Finance, </span><span>lead the pipeline and revenue forecasting processes, ensuring the </span><span>accurate</span><span> flow of information from Commercial through to Finance</span><span> — continually finding new ways of data accuracy and </span><span>streamlining the flow.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Working with the Chief Commercial Officer, </span><span>act as the </span><span>‘connective tissue’ between the Commercial teams </span><span>ensuring the teams </span><span>remain</span><span> aligned, goals between teams are clearly understood</span><span> and metrics tracked and measured to enable the team to perform at their best.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop, </span><span>write</span><span> and distribute key training pieces, playbooks and proven practices </span><span>that ensure strong commercial productivity </span><span>and adoption of processes, </span><span>tools</span><span> and standards.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>In conjunction with the Chief Commercial Officer, HR and Finance, develop the annual commission plans, ensuring the levers drive the intended sales behaviours, suitability reward </span><span>sales professional and incentivise </span><span>over-achievement.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Developing the metric reporting including contact-to-case</span><span>, marketing metrics, </span><span>new sales</span><span> &amp; renewals.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Implement and robustly police the accuracy, completeness and currency of CRM </span><span>data</span><span> and</span><br><span>adherence</span><span> to the </span><span>BioPhorum</span><span> Sales Process.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead initiatives that improve conversion/success rates at key process step</span><span>s.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prepare management and Board reporting packs as </span><span>required.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span> </span><span>Knowledge, Skills &amp; Abilities</span><span> </span></span></p>\n<ul>\n<li><span><span>Very strong</span><br><span>and successful </span><span>track record</span><span> in </span><span>Revenue Operations, Sales Operations, or related roles, ideally in a B2B SaaS or high-growth environment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Builder Mindset: Proven ability to establish </span><span>RevOps</span><span> from scratch, including process design and tool implementation.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Highly analytical</span><span> and numerate</span><span>, s</span><span>trong data analysis and reporting capabilities; </span><span>proficiency</span><span> with BI tools and CRM systems</span><span> — able to craft compelling narratives through data to drive change and improvement.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Able to work effectively when shifting between high-level strategy and tactical execution.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Can </span><span>operate</span><span> in an agile </span><span>manner</span><span>, </span><span>able to respond to cust</span><span>omer needs while </span><span>operating</span><span> within broader business frameworks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong leadership experience</span><span>, able to </span><span>drive </span><span>strong performance</span><span>, </span><span>delivery</span><span> and engagement </span><span>especially </span><span>to a broader cohort who report </span><span>into</span><span> other managers.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experienced working within a private equity environment, ability to </span><span>operate</span><span> a pace, understand the importance of impact and driving outcomes for customers. </span></span><span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Highly organised, able to develop strong go-to-market and project plans and execute against them.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Has a strong bias to action — enjoys the ‘thrill’ </span><span>of operating within a </span><span>pacey environment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Very strong</span><span> communication skills, able to influence a variety of personalities and personas.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent presentation skills, able to build and present compelling stories, take people ‘on a journey’.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Creative thinker and strong problem solver, can ideate solutions to problems quickly, able to express these ideas in clear digestible terms.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience in the pharmaceutical</span><span>, life-sciences or healthcare industrie</span><span>s, to aid contextual awareness.</span></span><br><span><br></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Location</span></span><span> </span></span></p>\n<p><span><span>This is a home-based role within the United Kingdom.</span></span><span> </span></p>\n<p><span> </span></p>",
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