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Floating Customer Experience Specialist/Leasing
Billingsley Property Services II, Inc. · Allen, TX, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Billingsley Property Services II, Inc. |
| Title | Floating Customer Experience Specialist/Leasing |
| Normalized title | - |
| Department / team | Multifamily Leasing |
| Location | Allen, TX, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-23 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Billingsley Property Services II, Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Allen. | Open |
| Department jobs | Active postings in Multifamily Leasing. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Billingsley Property Services II, Inc. |
| Source | d4bd0260-729f-4118-8754-d1b8f91930ff |
| ATS provider | Rippling ATS |
Description
company
Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.
role
The Floating Customer Experience Specialist/Leasing Consultant plays a crucial role in promoting and leasing apartment homes within the Billingsley Collection. This position will support leasing and customer experience needs across multiple communities, including a brand-new lease-up community and a more stabilized property within the Collection. The primary responsibilities revolve around engaging with prospective and current customers, showcasing property features, supporting lease-up velocity, and ensuring exceptional customer service.
The Floating CES/Leasing Consultant will strive to ensure a positive online reputation and overall resident satisfaction is achieved by providing excellent customer experience to our guests, prospects, residents, and vendors alike. Additionally, this role will collaborate with the Customer Experience Manager and on-site teams to support resident retention, renewals, rentable spaces, issue lease violations, handle resident complaints, and overall curb appeal. The role involves a blend of sales, service, customer relationship management, and flexible support based on property needs.
Job Responsibilities
Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism. Support leasing efforts at both a brand-new lease-up community and a stabilized Billingsley Collection property. Respond promptly to online inquiries and prospect phone calls, timely follow up, delivering a superior experience during property tours in line with Billingsley standards of excellence. Supports Billingsley Collection culture and values to achieve top Customer Satisfaction and Reputation Management survey scores and reviews. Demonstrate in-depth knowledge of each assigned community by showcasing unique amenities and features that align with customer needs. Document customer interactions, preferences, and communication details clearly and thoroughly in the CRM system. Help maintain the pristine appearance of the communities and individual apartment homes to create a welcoming environment. Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic. Clearly explain apartment home options, generate quotes for pricing, and package details to help prospects make informed decisions. Maintain up-to-date knowledge of assigned properties, amenities, pricing, availability, and market competition to position Billingsley homes as the top choice. Build lasting, positive connections with residents by proactively identifying opportunities to enhance their satisfaction and loyalty while increasing retention. Handling of customer phone calls and ensuring first-contact resolution whenever possible, demonstrating empathy and efficiency. Proactively manage resident retention by addressing renewal opportunities, engaging with residents about their needs, and working to secure renewals in a timely and effective manner. Confidently address customer questions or concerns. Take ownership of inquiries with your expertise, escalating to the appropriate team member only when necessary to ensure prompt and accurate resolutions. Accurately prepare and input leasing documents into the resident database while ensuring compliance with all procedures. Support resident engagement by assisting with retention and activities that enhance community spirit. Conduct thorough move-in orientations and inspections to ensure new residents feel welcomed and prepared. Build professional relationships with residents, colleagues, vendors, and guests to foster a cohesive community. Keep up to date with industry trends and best practices to continually improve the customer experience. Attend team meetings and required training sessions to stay informed and grow professionally. Travel between assigned Billingsley Collection communities as needed to support leasing, customer experience, and operational needs. Take on additional responsibilities as assigned by your supervisor, contributing to the success of the communities. Follow Billingsley Company’s Standards of Excellence and operating procedures to ensure a consistent and exceptional experience. Job Qualifications:
2+ years of experience in sales, service, leasing, or hospitality industry preferred Prior multifamily leasing or lease-up experience preferred Proficiency with Microsoft Office software required RealPage, OneSite, ActiveBuilding, Knock, and other property management system experience a plus College preferred; high school diploma required Superior customer service skills Ability to clearly and effectively communicate Ability to work successfully across multiple properties and adapt to changing business needs Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence Valid Driver’s License Reliable transportation between assigned properties required Weekends required Physical Requirements:
Prolonged periods of sitting, standing, and walking Must be able to lift to 50 pounds at a time
Full job record
| Job ID | 571898f80239f2ab0a1ac68faaf5df20d15162dc |
| Org ID | 9dbb8e1b-14c6-4d31-8272-268a9b69eae1 |
| Source ID | d4bd0260-729f-4118-8754-d1b8f91930ff |
| Board ID | d4bd0260-729f-4118-8754-d1b8f91930ff |
| Provider | rippling |
| Provider Job Key | d7389801-8e3d-4034-a4f5-24af2b59d582 |
| Title | Floating Customer Experience Specialist/Leasing |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Allen, TX, United States |
| Department | Multifamily Leasing |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Allen |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/billingsleycareers/jobs/d7389801-8e3d-4034-a4f5-24af2b59d582 |
| Apply URL | https://ats.rippling.com/billingsleycareers/jobs/d7389801-8e3d-4034-a4f5-24af2b59d582 |
| First Seen At | 2026-05-29 07:16:17Z |
| Last Seen At | 2026-06-06 08:46:41Z |
| Last Checked At | 2026-06-06 08:46:41Z |
| Last Changed At | 2026-06-06 08:46:41Z |
| Inactive At | — |
| Source Posted At | 2026-05-23 01:39:54Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=billingsleycareers/date=2026-06-06/2026-06-06T08-46-39-618Z-aa979b63b46b24f52fb6044e139615615808167956d271fa855c750117e82613.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The Floating Customer Experience Specialist/Leasing Consultant plays a crucial role in promoting and leasing apartment homes within the Billingsley Collection. This position will support leasing and customer experience needs across multiple communities, including a brand-new lease-up community and a more stabilized property within the Collection. 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Take ownership of inquiries with your expertise, escalating to the appropriate team member only when necessary to ensure prompt and accurate resolutions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Accurately prepare and input leasing documents into the resident database while ensuring compliance with all procedures.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Support resident engagement by assisting with retention and activities that enhance community spirit.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Conduct thorough move-in orientations and inspections to ensure new residents feel welcomed and prepared.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Build professional relationships with residents, colleagues, vendors, and guests to foster a cohesive community.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Keep up to date with industry trends and best practices to continually improve the customer experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Attend team meetings and required training sessions to stay informed and grow professionally.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Travel between assigned Billingsley Collection communities as needed to support leasing, customer experience, and operational needs.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Take on additional responsibilities as assigned by your supervisor, contributing to the success of the communities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Follow Billingsley Company’s Standards of Excellence and operating procedures to ensure a consistent and exceptional experience.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Job Qualifications:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">2+ years of experience in sales, service, leasing, or hospitality industry preferred</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Prior multifamily leasing or lease-up experience preferred</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proficiency with Microsoft Office software required</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">RealPage, OneSite, ActiveBuilding, Knock, and other property management system experience a plus</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">College preferred; high school diploma required</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Superior customer service skills</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to clearly and effectively communicate</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to work successfully across multiple properties and adapt to changing business needs</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Valid Driver’s License</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Reliable transportation between assigned properties required</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Weekends required</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Physical Requirements:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Prolonged periods of sitting, standing, and walking</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be able to lift to 50 pounds at a time</span></li></ul>",
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