Customer Success Director

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    "datePosted": "2026-02-25T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Company Overview: </p>\n<p>Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p>\n<h2>Job Description</h2>\n<p>Allied Universal® is hiring a Customer Success Director. The Customer Success Director is responsible for driving success in maintaining security accounts during rebid cycles and mitigating risk indicators. This role provides strategic leadership for major rebid initiatives, enforces discipline in renewal execution, and ensures regional accountability to retention metrics, including rebid outcomes, margin preservation, and labor economics. The position requires deep understanding of business-to-business (B2B) contract services, executive-level communication skills, and the ability to coordinate complex, cross-functional renewal efforts across branches and regions.</p>\n<p> </p>\n<p><strong>WHY JOIN US?</strong></p>\n<ul>\n <li><strong>Drive Strategic Impact—</strong>Lead client retention strategies and directly influence regional success and client loyalty, travel expectation is approximately 60%</li>\n <li><strong>Regional Leadership Opportunity—</strong>Hiring eight Customer Success Directors, one per region (SW, NW, NE, MA, MW, CE, FL, SE), ideally located near a major city for efficient travel and high-level client engagement</li>\n <li><strong>Rewarding Compensation & Growth—</strong>Competitive base salary (Base salary ranges-$90,000–$120,000, based on experience and location) plus 20% bonus opportunity, equity</li>\n</ul>\n<p><strong>RESPONSIBILITIES:</strong></p>\n<ul>\n <li>Lead rebid efforts for large or cross-regional security accounts, collaborating with operations, finance, and pricing teams.</li>\n <li>Serve as an executive sponsor for designated accounts during renewal cycles.</li>\n <li>Oversee critical rebids and provide strategic guidance to improve win probability.</li>\n <li>Directly lead the region’s Rebid Specialist and cross-functionally lead Branch Managers, General Managers, and field leaders on rebid strategy, competitive positioning, and client messaging</li>\n <li>Conduct post-mortem reviews of wins and losses; implement lessons learned region-wide.</li>\n <li>Monitor rebid retention tracking, margin performance, labor models, and HPW retention to identify risk early</li>\n <li>Drive accountability for rebid success outcomes with Regional and Branch leadership</li>\n <li>Participate in executive client meetings, QBRs, and escalations to reinforce contract value and resolve concerns ahead of rebid.</li>\n</ul>\n<p><strong>QUALIFICATIONS (MUST HAVE):</strong></p>\n<ul>\n <li>Must possess one of the following:</li>\n <ul>\n  <li>Bachelor’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of eight (8) years of client retention experience</li>\n  <li>Associate’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of ten (10) years of client retention experience</li>\n  <li>High school diploma or equivalent with a minimum of fifteen (15) years of client retention experience</li>\n </ul>\n <li>Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)</li>\n <li>Minimum of four (4) years of cross-functional leadership experience</li>\n <li>Strategic planning and Request for Proposal (RFP) development experience</li>\n <li>Ability to lead, coordinate, and influence cross-functional teams across multiple branches</li>\n <li>Proven success in client retention, contract and contract management</li>\n <li>Strong consultative selling and relationship-building skills; thrive in partnering with operations and client satisfaction</li>\n <li>Excellent communication and presentation skills</li>\n <li>At least 2 years of proven sales experience and success in contract security or another service industry</li>\n <li>Advanced Microsoft Office Suite proficiency</li>\n <li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>\n <li>Strong analytical skills for contract economics and labor modeling, wage structures, and resource planning</li>\n</ul>\n<p><strong>PREFERRED QUALIFICATIONS (NICE TO HAVE):</strong></p>\n<ul>\n <li>Experience selling or managing multi-state security solutions with national or enterprise-level clients</li>\n <li>Prior experience building and leading teams</li>\n <li>Master’s degree in business administration or related field</li>\n</ul>\n<p><strong>BENEFITS:</strong></p>\n<ul>\n <li>Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance</li>\n <li>Eight paid holidays annually, five sick days, and four personal days</li>\n <li>Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>\n</ul>\n<p>#LI-26   </p>\n<h2>Closing</h2>\n<p>Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com </p>\n<p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p>\n<h2>Requisition ID</h2>2026-1541147",
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