Parcel Shipping Operations & Optimization Coordinator

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    "jobTitle": "Parcel Shipping Operations & Optimization Coordinator",
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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">ReturnPro is seeking a Parcel Shipping Operations &amp; Optimization Coordinator to drive efficiency, accuracy, and cost-effectiveness across our parcel shipping operations. This role plays a critical part in managing carrier relationships, analyzing shipping data, and improving workflows that support both B2C fulfillment and B2B logistics initiatives.</span></span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">As a cross-functional partner to Sales, Business Development, Operations, Customer Support, Finance, and Analytics, you&rsquo;ll help shape smarter, more profitable parcel strategies. From auditing carrier billing to optimizing packaging and delivery processes, you&#39;ll ensure our parcel network runs smoothly, stays compliant, and evolves with the business.</span></span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">The ideal candidate brings a strong background in parcel logistics, a sharp analytical mindset, and a passion for improving systems. 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Cost Reconciliation</span></strong></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Audit weekly carrier invoices, flag discrepancies (e.g., address corrections, duplicate charges, unauthorized fees), and coordinate with Finance and Analytics for resolution.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Track and manage parcel spend, ensuring alignment with contract terms and pursuing cost recovery when applicable.</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Operational Optimization</span></strong></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Collaborate with warehouse, customer service, and finance teams to improve packaging, labeling, delivery strategies, and cost-effectiveness.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Analyze parcel P&amp;L by carrier, shipment type, and customer segment; refine workflows to increase profitability and speed.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Support return logistics improvements, including label generation and reverse shipment handling.</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Claims &amp; Exceptions Management</span></strong></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Track and manage damage or loss claims with carriers; work closely with the B2C support team for timely and accurate resolution.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Maintain organized records and follow up regularly to ensure reimbursements are completed.</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Analytics, Audit &amp; Reporting</span></strong></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Partner with the Data &amp; Analytics team to develop dashboards, reports, and insights related to shipping volume, spend, SLA performance, and trends.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Monitor carrier SLAs (e.g., on-time delivery, pickup windows) and pursue refunds for missed guarantees.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Share actionable insights to support strategic decisions and margin improvement initiatives.</span></span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#000000\">Strategic Projects &amp; Initiatives</span></strong></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Lead and support cost-saving strategies such as zone skipping, hybrid models, and the integration of regional carriers.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Assist Sales and Business Development with parcel rate modeling for new business lines and RFPs.</span></span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"display:block; 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