Front Office Manager

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        "LocationName": "The Burgess Hotel Atlanta a Tribute Portfolio Hotel"
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    "ShortDescriptionStr": "Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.\n<br>\n<br>\nPlease apply via email at: <a ref=\"mailto:[email protected]\"> [email protected] </a>\n<br>",
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    "ExternalDescriptionStr": "<p><strong>Additional Information: </strong>This hotel is owned and operated by an independent franchisee, Burgess Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.&nbsp; The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.&nbsp; If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p>\n<div style=\"font-style:normal;font-weight:400\">\n The Front Office Manager directs all front-of-house operations to ensure a seamless, high-touch boutique guest journey from pre-arrival to departure. This role is responsible for department budgeting, strategic hiring, brand standard compliance across multiple guest-facing touchpoints, and driving elite Marriott Bonvoy loyalty metrics.&nbsp;\n</div>\n<div style=\"font-style:normal;font-weight:400\">\n Core Responsibilities&nbsp;\n</div>\n<ul>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Strategic Front Office Leadership Oversee total operations: Direct the Front Desk, Guest Services, Concierge, Bell/Door staff, and Valet teams to ensure unified service.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Manage department financials: Own the front office budget, control labor costs, monitor expenses, and approve departmental purchasing.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Optimize inventory &amp; yield: Partner with Revenue Management to drive dynamic upselling programs, maximize Room Revenue, and manage overbooking strategies. Champion brand integrity: Ensure the property bridges its unique indie/boutique identity with Marriott’s rigorous global quality assurances.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Talent Cultivation &amp; Culture Recruit and onboard: Architect the hiring, training, and professional development programs for all front office supervisors and line staff.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Set performance metrics: Conduct formal performance reviews, establish clear service goals, and cultivate a culture of accountability.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Inspire authentic hospitality:\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Coach staff to blend efficient operational workflows with warm, unscripted, and highly personalized guest interactions.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Guest Relations &amp; Loyalty Exclusivity Execute elite VIP protocols: Review daily arrival reports to personally oversee VIP, celebrity, and high-tier Marriott Bonvoy guest arrangements.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Master guest data: Leverage Marriott’s guest preference platforms to anticipate needs and customize stays based on historical data. Lead advanced service recovery: Take ultimate ownership of complex guest complaints, implementing creative solutions and long-term retention strategies.\n  </div>\n  <div style=\"font-style:normal;font-weight:400\">\n   &nbsp;\n  </div></li>\n</ul>\n<div style=\"font-style:normal;font-weight:400\">\n Education and Experience\n</div>\n<div style=\"font-style:normal;font-weight:400\">\n &nbsp;\n</div>\n<ul>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   High School Diploma (or GED) plus 4 years of solid experience in guest services, front office, or a highly related hospitality leadership area. OR A 4-year bachelor’s degree from an accredited university in Hospitality Management, Hotel Operations, or Business Administration plus 2 years of related experience.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Boutique leadership background: Proven track record as a Assistant Front Office Manager or Front Desk Manager within a lifestyle, luxury, or high-end boutique property.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Essential Skills Marriott systems mastery: Advanced proficiency in Marriott-approved Property Management Systems (PMS) like FOSSE, LIGHTSPEED, or OPERA, alongside guest satisfaction metrics (GSS/Guest View).\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   Financial acumen: Strong capability in analyzing profit and loss (P&amp;L) statements, labor forecasting, and departmental budgeting.\n  </div></li>\n <li>\n  <div style=\"font-style:normal;font-weight:400\">\n   High emotional intelligence: Superior communication skills required to manage diverse teams, high-profile guests, and stressful operational environments simultaneously.\n  </div>\n  <div style=\"font-style:normal;font-weight:400\">\n   &nbsp;\n  </div></li>\n</ul>\n<div style=\"font-style:normal;font-weight:400\">\n Salary and medical dental, life insurance. $50,000 - 60,000 annually\n</div>\n<p><i>This company is an equal opportunity employer.</i></p>\n<p>frnch1</p>",
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