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Contact Center Customer Service Representative

D041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001 · Rochester, NY, US, Rochester, NY; Buffalo, NY, US, Buffalo, NY; Warsaw, NY, US, Warsaw, NY · Active · $18–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001
TitleContact Center Customer Service Representative
Normalized title-
Department / team-
LocationRochester, NY, United States
Work model-
Employment typeFull Time
Salary$18–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from D041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rochester.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD041dd25 4cbf 4fcd Bf77 Ecd856f31f0f 19000101 000001
Source90b5f112-a824-4e72-bbce-d79bcd158172
ATS providerADP Workforce Now Recruiting

Description

Position Title: Customer Contact Center – Inbound Associate Reports To: Customer Contact Center Inbound Manager or Team Leader - Inbound Department: Customer Contact Center FLSA Status: Non-Exempt Purpose : Five Star Bank is seeking motivated candidates to fulfill the position of Customer Contact Center – Inbound Associate. This position will act as first line of contact and trusted consultant to our customers. The Customer Contact Center – Inbound Associate will work directly with our customers to meet their needs and provide the best customer service. Supervisory Responsibilities : Degree of Supervision Received: Moderate Supervision Received (title): Customer Contact Center Inbound Manager or Contact Center Team Leader - Inbound Degree of Supervision Given: NA Supervision Given to (Titles): NA Essential Functions : Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls. Answer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activities Identify customer needs and suggest appropriate products and services to meet their needs. Utilize technology to support and troubleshoot online services, gather information, and track customer interactions. Use critical thinking to remain solution-focused. Identify opportunities to help our customers and grow our business. Follow bank policies, procedures, all applicable laws, regulations and compliance. Flexibility to work various shifts including evenings, weekends, and holidays. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. This job description is not exhaustive. The [Job Title] may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success. Job Related Qualifications – Education and Prior Experience : Required: Education: High School Diploma or Equivalent Prior Experience: 3 years Customer Experience, Contact Center Preferred: Education: High School Diploma/Associate Degree Prior Experience: 5 years Customer Experience, Contact Center Competencies : Excellent communication skills (both verbal and written). Strong customer-service skills. Ability to organize and prioritize to meet deadlines. Bank experience preferred. Proficiency in Windows based and Microsoft office applications. Physical Requirements : Able to regularly sit for prolonged periods of time. Able to travel: occasionally Extensive computer usage is required. Ability to work: Evenings Frequently Weekends Frequently

Full job record

Job ID56fb22d258553858ea5794c23eebb936649ecf01
Org ID1eef2128-7581-4c55-afac-7d7a33395601
Source ID90b5f112-a824-4e72-bbce-d79bcd158172
Board ID90b5f112-a824-4e72-bbce-d79bcd158172
Provideradp_workforcenow
Provider Job Key586587
TitleContact Center Customer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextRochester, NY, US, Rochester, NY; Buffalo, NY, US, Buffalo, NY; Warsaw, NY, US, Warsaw, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityRochester
Salary Raw17.50 To 20 (USD) Hourly
Salary Min17.5
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d041dd25-4cbf-4fcd-bf77-ecd856f31f0f&ccId=19000101_000001&lang=en_US&type=JS&jobId=586587&jwId=9201284615591_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d041dd25-4cbf-4fcd-bf77-ecd856f31f0f&ccId=19000101_000001&lang=en_US&type=JS&jobId=586587&jwId=9201284615591_1
First Seen At2026-05-31 18:43:09Z
Last Seen At2026-06-06 12:38:52Z
Last Checked At2026-06-06 12:38:52Z
Last Changed At2026-06-06 12:38:52Z
Inactive At—
Source Posted At2026-03-30 13:38:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d041dd25-4cbf-4fcd-bf77-ecd856f31f0f|19000101_000001/date=2026-06-06/2026-06-06T12-38-50-540Z-4aaf22f3a9373c1e04ea50aee5358128a9a16641743728abf15e874907af21f6.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><p><br></p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Position Title:</span></strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Customer Contact Center &ndash; Inbound Associate</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Reports To:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Customer Contact Center Inbound Manager or Team Leader - Inbound</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Department:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Customer Contact Center&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>FLSA Status:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Non-Exempt</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u><span style=\"line-height: 107%;\">Purpose</span></u></strong><strong><span style=\"line-height: 107%;\">:</span></strong></span><span style=\"font-size: 14px; line-height: 107%; font-family: arial, sans-serif;\">&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Five Star Bank is seeking motivated candidates to fulfill the position of Customer Contact Center &ndash; Inbound Associate. This position will act as first line of contact and trusted consultant to our customers. The Customer Contact Center &ndash; Inbound Associate will work directly with our customers to meet their needs and provide the best customer service.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Supervisory Responsibilities</u></strong><strong>:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Degree of Supervision Received:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Moderate</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; line-height: 107%; font-size: 14px; font-family: arial, sans-serif;\"><strong>Supervision Received (title):</strong> Customer Contact Center Inbound Manager or Contact Center Team Leader - Inbound</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Degree of Supervision Given:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;NA</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; line-height: 107%; font-size: 14px; font-family: arial, sans-serif;\"><strong>Supervision Given to (Titles):</strong> NA</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Essential Functions</u></strong><strong>:</strong></span></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Answer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activities</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify customer needs and suggest appropriate products and services to meet their needs.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Utilize technology to support and troubleshoot online services, gather information, and track customer interactions.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Use critical thinking to remain solution-focused.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify opportunities to help our customers and grow our business.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Follow bank policies, procedures, all applicable laws, regulations and compliance.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Flexibility to work various shifts including evenings, weekends, and holidays.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. &nbsp;Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">This job description is not exhaustive. The [Job Title] may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.</li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Job Related Qualifications &ndash; Education and Prior Experience</u></strong><strong>:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Required:</strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Education:</strong> High School Diploma or Equivalent</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Prior Experience:</strong> 3 years Customer Experience, Contact Center</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Preferred:</strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Education:</strong> High School Diploma/Associate Degree</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Prior Experience:</strong> 5 years Customer Experience, Contact Center</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Competencies</u></strong><strong>:</strong></span></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Excellent communication skills (both verbal and written).</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong customer-service skills.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to organize and prioritize to meet deadlines.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Bank experience preferred.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficiency in Windows based and Microsoft office applications.</li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Physical Requirements</u></strong><strong>:</strong></span></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Able to regularly sit for prolonged periods of time.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Able to travel:<ol style=\"list-style-type: lower-alpha; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">occasionally</li></ol></li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Extensive computer usage is required.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to work:<ol style=\"list-style-type: lower-alpha; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Evenings<ol style=\"list-style-type: lower-roman; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Frequently</li></ol></li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Weekends<ol style=\"list-style-type: lower-roman; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Frequently</li></ol></li></ol></li></ol><p><br></p></div></div></div>\n",
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    "additionalProperties": {},
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    "screeningRequirements": [],
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}
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