Home › Companies › Eczf Test Fa Us2 Oraclecloud Com CX 1 › Global Head of Loyalty and eCommerce
Global Head of Loyalty and eCommerce
Eczf Test Fa Us2 Oraclecloud Com CX 1 · Plano, TX, United States · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eczf Test Fa Us2 Oraclecloud Com CX 1 |
| Title | Global Head of Loyalty and eCommerce |
| Normalized title | - |
| Department / team | - |
| Location | Plano, TX, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2025-12-04 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eczf Test Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Plano. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eczf Test Fa Us2 Oraclecloud Com CX 1 |
| Source | 21117774-c9f7-4f62-ab5b-12ee4e31f338 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
What You’ll Be Serving Up :
The Head of Loyalty and eCommerce will lead the global digital commerce agenda, driving the growth, adoption, and impact of the brand’s digital ecosystem across markets. This role is responsible for defining the long-term strategy and operational framework for eCommerce and loyalty ensuring seamless, connected, and profitable digital experiences across all owned and operated channels (app, web, kiosk, and delivery).
This leader will bring deep loyalty expertise and a proven track record in scaling best-in-class loyalty programs, optimizing for penetration, engagement, and retention. They will act as a strategic partner to markets and cross-functional leaders, ensuring alignment between the commercial, brand, and technology roadmaps.
Here’s How You’ll Spice Things Up :
Global Strategy & Leadership
Define and lead the global loyalty strategy, setting the vision for digital customer engagement and commercial growth. Establish a unified loyalty framework that scales globally while allowing local market flexibility and innovation. Serve as the global subject matter expert on loyalty, driving best practices in customer acquisition, activation, and retention. Partner with cross-functional leaders (Marketing, Technology, Operations, Finance) to ensure the digital ecosystem delivers both brand and business value. Inspire and develop a high-performing, multidisciplinary team spanning loyalty, creative experience, analytics, and channel management. Program & Platform Development
Oversee the global loyalty program roadmap, ensuring the platform evolves in line with customer expectations, competitive trends, and business needs. Collaborate with product and technology teams to define digital feature requirements that enhance customer experience and lifetime value. Drive alignment across channels (app, web, kiosk, delivery) to ensure a consistent, seamless, and branded customer journey. Support market adoption by providing scalable playbooks, frameworks, and commercial models that guide local execution. Performance & Measurement
Establish and embed a unified global measurement framework for eCommerce and loyalty performance, covering penetration, engagement, frequency uplift, LTV, and ROI. Champion a data-led culture, leveraging analytics to inform commercial decision-making and continuous improvement. Lead regular performance reviews, identifying opportunities to optimize digital channel effectiveness and loyalty impact. Cross-Functional & Market Engagement
Act as the global lead for market engagement, guiding the rollout, governance, and evolution of the loyalty and eCommerce programs. Collaborate with regional and market teams to localize global strategies, ensuring cultural and operational fit. Partner with operations, marketing, and finance to ensure commercial alignment and full-channel integration across delivery, kiosk, and restaurant experiences.
Team Leadership
The Head of Loyalty and eCommerce will lead a team of specialized managers responsible for defining, delivering, and optimizing the eCommerce and loyalty ecosystem:
Digital Strategy Manager: Defines the global program framework, ensuring consistency across tiers, rewards, and customer experiences. Loyalty Creative Lead: Owns the end-to-end loyalty product experience across app, web, and kiosk. Performance Lead: Develops and governs the global measurement and reporting framework. Delivery Channel Manager: Sets commercial and operational best practices for aggregators and delivery channels. Kiosk Channel Manager: Leads kiosk performance and best practice integration across the digital and physical customer experience.
What You Bring to the Table :
12+ years in digital commerce, CRM, or loyalty leadership roles, preferably within international, consumer-facing businesses and / or franchised type businesses (e.g., QSR) Proven track record in scaling loyalty programs that deliver measurable customer and commercial impact. Strong strategic and analytical capability, with experience leading multi-channel digital growth. Deep understanding of digital product development, performance marketing, and omnichannel customer journeys. Exceptional leadership, stakeholder management, and influencing skills across global and matrixed organizations. Experience partnering with technology and operations functions to deliver digitally enabled customer experiences.
Full job record
| Job ID | 56e7e0a79a5ee99cfcba2745291f50e6bda57305 |
| Org ID | 999f1849-39c5-45a5-93d2-13d48fd01581 |
| Source ID | 21117774-c9f7-4f62-ab5b-12ee4e31f338 |
| Board ID | 21117774-c9f7-4f62-ab5b-12ee4e31f338 |
| Provider | oracle_hcm |
| Provider Job Key | 4526 |
| Title | Global Head of Loyalty and eCommerce |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Plano, TX, United States |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TX |
| City | Plano |
| Salary Raw | Description What You’ll Be Serving Up : The Head of Loyalty and eCommerce will lead the global digital commerce agenda, driving the growth, adoption, and impact of the brand’s digital ecosystem across markets. This role is responsible for defining the long-term strategy and operational framework for eCommerce and loyalty ensuring seamless, connected, and profitable digital experiences across all owned and operated channels (app, web, kiosk, and delivery). This leader will bring deep loyalty expertise and a proven track record in scaling best-in-class loyalty programs, optimizing for penetration, engagement, and retention. They will act as a strategic partner to markets and cross-functional leaders, ensuring alignment between the commercial, brand, and technology roadmaps. Here’s How You’ll Spice Things Up : Global Strategy & Leadership Define and lead the global loyalty strategy, setting the vision for digital customer engagement and commercial growth. Establish a unified loyalty framework that scales globally while allowing local market flexibility and innovation. Serve as the global subject matter expert on loyalty, driving best practices in customer acquisition, activation, and retention. Partner with cross-functional leaders (Marketing, Technology, Operations, Finance) to ensure the digital ecosystem delivers both brand and business value. Inspire and develop a high-performing, multidisciplinary team spanning loyalty, creative experience, analytics, and channel management. Program & Platform Development Oversee the global loyalty program roadmap, ensuring the platform evolves in line with customer expectations, competitive trends, and business needs. Collaborate with product and technology teams to define digital feature requirements that enhance customer experience and lifetime value. Drive alignment across channels (app, web, kiosk, delivery) to ensure a consistent, seamless, and branded customer journey. Support market adoption by providing scalable playbooks, frameworks, and commercial models that guide local execution. Performance & Measurement Establish and embed a unified global measurement framework for eCommerce and loyalty performance, covering penetration, engagement, frequency uplift, LTV, and ROI. Champion a data-led culture, leveraging analytics to inform commercial decision-making and continuous improvement. Lead regular performance reviews, identifying opportunities to optimize digital channel effectiveness and loyalty impact. Cross-Functional & Market Engagement Act as the global lead for market engagement, guiding the rollout, governance, and evolution of the loyalty and eCommerce programs. Collaborate with regional and market teams to localize global strategies, ensuring cultural and operational fit. Partner with operations, marketing, and finance to ensure commercial alignment and full-channel integration across delivery, kiosk, and restaurant experiences. Team Leadership The Head of Loyalty and eCommerce will lead a team of specialized managers responsible for defining, delivering, and optimizing the eCommerce and loyalty ecosystem: Digital Strategy Manager: Defines the global program framework, ensuring consistency across tiers, rewards, and customer experiences. Loyalty Creative Lead: Owns the end-to-end loyalty product experience across app, web, and kiosk. Performance Lead: Develops and governs the global measurement and reporting framework. Delivery Channel Manager: Sets commercial and operational best practices for aggregators and delivery channels. Kiosk Channel Manager: Leads kiosk performance and best practice integration across the digital and physical customer experience. What You Bring to the Table : 12+ years in digital commerce, CRM, or loyalty leadership roles, preferably within international, consumer-facing businesses and / or franchised type businesses (e.g., QSR) Proven track record in scaling loyalty programs that deliver measurable customer and commercial impact. Strong strategic and analytical capability, with experience leading multi-channel digital growth. Deep understanding of digital product development, performance marketing, and omnichannel customer journeys. Exceptional leadership, stakeholder management, and influencing skills across global and matrixed organizations. Experience partnering with technology and operations functions to deliver digitally enabled customer experiences. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://eczf-test.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4526 |
| Apply URL | https://eczf-test.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4526 |
| First Seen At | 2026-05-31 17:57:47Z |
| Last Seen At | 2026-06-06 19:37:29Z |
| Last Checked At | 2026-06-06 19:37:29Z |
| Last Changed At | 2026-05-31 17:57:47Z |
| Inactive At | — |
| Source Posted At | 2025-12-04 15:10:52Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eczf-test.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-37-14-526Z-f7a760d4c9c6f6f9612fbdb2176c67eff885e16e6dc2fc407262d4d80b208601.json |
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"ExternalDescriptionStr": "<p style=\"margin-bottom:0in;\"><br><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\"><strong><u>What You’ll Be Serving Up</u>:</strong></span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">The Head of Loyalty and eCommerce will lead the global digital commerce agenda, driving the growth, adoption, and impact of the brand’s digital ecosystem across markets. 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They will act as a strategic partner to markets and cross-functional leaders, ensuring alignment between the commercial, brand, and technology roadmaps.</span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\"><strong><u>Here’s How You’ll Spice Things Up</u>:</strong></span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><i><span style=\"font-size:12.0pt;line-height:107%;\">Global Strategy & Leadership</span></i></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Define and lead the global loyalty strategy, setting the vision for digital customer engagement and commercial growth.</span></span></li><li 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style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Inspire and develop a high-performing, multidisciplinary team spanning loyalty, creative experience, analytics, and channel management.</span></span></li></ul><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><i><span style=\"font-size:12.0pt;line-height:107%;\">Program & Platform Development</span></i></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Oversee the global loyalty program roadmap, ensuring the platform evolves in line with customer expectations, competitive trends, and business needs.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Collaborate with product and technology teams to define digital feature requirements that enhance customer experience and lifetime value.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Drive alignment across channels (app, web, kiosk, delivery) to ensure a consistent, seamless, and branded customer journey.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Support market adoption by providing scalable playbooks, frameworks, and commercial models that guide local execution.</span></span></li></ul><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><i><span style=\"font-size:12.0pt;line-height:107%;\">Performance & Measurement</span></i></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Establish and embed a unified global measurement framework for eCommerce and loyalty performance, covering penetration, engagement, frequency uplift, LTV, and ROI.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Champion a data-led culture, leveraging analytics to inform commercial decision-making and continuous improvement.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Lead regular performance reviews, identifying opportunities to optimize digital channel effectiveness and loyalty impact.</span></span></li></ul><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><i><span style=\"font-size:12.0pt;line-height:107%;\">Cross-Functional & Market Engagement</span></i></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Act as the global lead for market engagement, guiding the rollout, governance, and evolution of the loyalty and eCommerce programs.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Collaborate with regional and market teams to localize global strategies, ensuring cultural and operational fit.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Partner with operations, marketing, and finance to ensure commercial alignment and full-channel integration across delivery, kiosk, and restaurant experiences.</span></span></li></ul><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><i><span style=\"font-size:12.0pt;line-height:107%;\">Team Leadership</span></i></span><br><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">The Head of Loyalty and eCommerce will lead a team of specialized managers responsible for defining, delivering, and optimizing the eCommerce and loyalty ecosystem:</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Digital Strategy Manager: Defines the global program framework, ensuring consistency across tiers, rewards, and customer experiences.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Loyalty Creative Lead: Owns the end-to-end loyalty product experience across app, web, and kiosk.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Performance Lead: Develops and governs the global measurement and reporting framework.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Delivery Channel Manager: Sets commercial and operational best practices for aggregators and delivery channels.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Kiosk Channel Manager: Leads kiosk performance and best practice integration across the digital and physical customer experience.</span></span></li></ul><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\"><strong><u>What You Bring to the Table</u>:</strong></span></span></p><p style=\"margin:0in 0in 0in .5in;\"> </p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">12+ years in digital commerce, CRM, or loyalty leadership roles, preferably within international, consumer-facing businesses and / or franchised type businesses (e.g., QSR) </span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Proven track record in scaling loyalty programs that deliver measurable customer and commercial impact.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Strong strategic and analytical capability, with experience leading multi-channel digital growth.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Deep understanding of digital product development, performance marketing, and omnichannel customer journeys.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Exceptional leadership, stakeholder management, and influencing skills across global and matrixed organizations.</span></span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\">Experience partnering 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"ShortDescriptionStr": "The Head of Loyalty and eCommerce will lead the global digital commerce agenda, driving the growth, adoption, and impact of the brand’s digital ecosystem across markets. This role is responsible for defining the long-term strategy and operational framework for eCommerce and loyalty ensuring seamless, connected, and profitable digital experiences across all owned and operated channels (app, web, kiosk, and delivery).\n\nThis leader will bring deep loyalty expertise and a proven track record in scaling best-in-class loyalty programs, optimizing for penetration, engagement, and retention. They will act as a strategic partner to markets and cross-functional leaders, ensuring alignment between the commercial, brand, and technology roadmaps.\n",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/56e7e0a79a5ee99cfcba2745291f50e6bda57305?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/999f1849-39c5-45a5-93d2-13d48fd01581JSONGET https://api.bluedoor.sh/job-postings/v1/sources/21117774-c9f7-4f62-ab5b-12ee4e31f338JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/56e7e0a79a5ee99cfcba2745291f50e6bda57305/eventsJSON