Reservations Coordinator at Sable Navy Pier

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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\" id=\"isPasted\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">General Purpose</span></strong></p><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">As the Reservations Coordinator, you will be responsible for managing reservations, coordinating guest room blocks, monitoring the day to day occupancy reservations, and assisting the Director of Sales with reporting and sales management system maintenance.&nbsp;</span></p><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Essential Duties and Responsibilities</span></strong></p><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">The following represents a list of essential duties and responsibilities; other duties may be assigned as required.</span></p><ul><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Answer incoming calls, emails, and online reservations promptly and courteously, assisting guests with reservation inquiries and requests.&nbsp;</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Manage the reservation system effectively, accurately recording guest information, preferences, and special requests.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Handle reservation changes, cancellations, and modifications efficiently and accurately, updating the system and notifying relevant parties.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Enter all VIP reservations and communicate details to leadership and front office team.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Distribute daily complex wide newsletter communicating occupancy, groups, special events, and VIPs to all staff.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Work closely with hotel sales team to input group rooming lists, monitor group room pick up and cut off dates, charge group deposits, and maintain OnQ Front Desk group masters.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Print and mail hotel gift and donation certificate requests approved by General Manager&nbsp;</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Handle credit card transactions for reservations in an efficient, secure and accurate manner.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Communicate with the front-of-house operations on any and all requirements on reservations.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Assist the Director of Revenue by running reports, adjusting rates and inventory, and maintaining GRO.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Attend weekly revenue meeting and any pre cons that groups may request.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Perform post event commission audits required by housing bureaus for convention group.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Uphold the highest standards of professionalism, hospitality, and guest service at all times.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Resolve guest requests and complaints in cooperation with appropriate departments.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Possess knowledge of, and uses, emergency procedures.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Maintain cleanliness and organization of work area.</span></li></ul><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Other Duties</span></strong></p><ul><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Perform special projects and other responsibilities as assigned.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Perform other duties as requested by management.</span></li></ul><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Minimum Required Technical Skills and Qualifications</span></strong></p><ul><li><span style=\"font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif; color: #000000;\">Previous experience as a Reservations Coordinator or in a similar role within the hospitality industry, preferably in luxury hotel setting.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Proficient in Microsoft Office applications suite.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Excellent people skills and possesses a positive, outgoing, and naturally curious personality.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Ability to work productively with other employees as part of a team.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Demonstrate a high-level of proficiency with computers.</span></li><li><span style=\"font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif; color: #000000;\">Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.</span></li></ul><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Education/Certifications/Licensure/Experience</span></strong></p><ul><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">High School Diploma or Equivalent.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Previous hotel front desk experience.&nbsp;</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Previous guest relations training.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Experience in hospitality industry in similar position, preferred.</span></li></ul><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Language Skills</span></strong></p><ul><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Excellent reading, writing, and oral proficiency in the English Language.</span></li></ul><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Physical Demands</span></strong></p><p style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ul><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Ability to continuously sit for extended periods of time.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Use of hands, fingers, and forearms to operate computer is repetitive.</span></li><li style=\"text-align: justify; line-height: normal; background: #FFFFFF;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #000000;\">Ability to lift or move objects up to 20 lbs.</span></li></ul></div></div></div></div></div>\n",
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