Call Center Agent

{
  "content_hash": "f3c1a9863032e0c4cf7fc5f9a88b3c9d9f1ac6ce1410b2d935c49cef0be9964d",
  "source_hash": "18c05820dc97e1c9f7d14b6c700f85adadb6d369696d3561a90fe6abdc773aec",
  "last_changed_at": "2026-05-31T17:46:27.310Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Online River LLC, Los Angeles, California",
    "city": "Los Angeles",
    "region": "CA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": 34,
  "salary_min": 28,
  "inferred_at": "2026-06-06T11:15:59.729Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Online River LLC, Los Angeles, California",
      "city": "Los Angeles",
      "region": "CA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "id": "221459",
  "job": {
    "id": "239126",
    "division": {
      "id": "6002",
      "name": "Online River"
    },
    "department": {
      "id": "43996",
      "name": "Technical"
    },
    "requisition_id": "",
    "structure_custom_group_one": null
  },
  "url": "https://onlineriver.pinpointhq.com/en/postings/125e3bdb-3768-4035-b3b0-22f9419f2e4c",
  "path": "/en/postings/125e3bdb-3768-4035-b3b0-22f9419f2e4c",
  "title": "Call Center Agent",
  "benefits": "<div><!--block--><strong>Medical Insurance</strong><br>The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement<br>The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided<br>Under this arrangement, the employee is provided with an annual opt out payment.<br><strong><br>Vision and Prescription</strong><br>The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Contributions may vary, subject to collective bargaining agreement.<br><strong><br>Dental Coverage</strong><br>The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Contributions may vary, subject to collective bargaining agreement. &nbsp;</div>",
  "location": {
    "id": "38286",
    "city": "Los Angeles",
    "name": "Online River LLC",
    "province": "California",
    "postal_code": ""
  },
  "deadline_at": null,
  "description": "<div><!--block-->&nbsp;We are seeking a dedicated and customer-focused <strong>Call Center Agent</strong> to join our dynamic team. In this role, you will be responsible for providing excellent customer service by answering inbound calls, resolving customer inquiries, and ensuring a positive customer experience.&nbsp;</div>",
  "compensation": "$28.00 - $34.00 / hour",
  "reporting_to": null,
  "workplace_type": "remote",
  "benefits_header": "Benefits",
  "employment_type": "part_time",
  "workplace_type_text": "Fully remote",
  "compensation_maximum": 34,
  "compensation_minimum": 28,
  "compensation_visible": true,
  "employment_type_text": "Part Time",
  "key_responsibilities": "<ul><li><!--block--><strong>Answer Inbound Calls</strong>: Handle a high volume of incoming calls from customers, addressing their inquiries, concerns, or complaints.</li><li><!--block--><strong>Customer Support</strong>: Provide accurate information about products, services, and policies to assist customers with their needs.</li><li><!--block--><strong>Issue Resolution</strong>: Resolve customer issues and complaints efficiently, escalating complex matters to supervisors when necessary.</li><li><!--block--><strong>Data Entry</strong>: Document call details, customer interactions, and resolutions accurately into the company’s CRM system.</li><li><!--block--><strong>Follow Up</strong>: Make outbound calls as needed to follow up on unresolved customer issues or to gather feedback.</li><li><!--block--><strong>Adhere to Scripts</strong>: Follow company guidelines and call scripts while remaining flexible to ensure a personalized customer experience.</li><li><!--block--><strong>Maintain Confidentiality</strong>: Handle sensitive customer information with discretion and in compliance with privacy laws.</li><li><!--block--><strong>Meet Performance Targets</strong>: Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and issue resolution.</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block--><strong>Communication Skills</strong>: Excellent verbal communication and active listening skills are essential.</li><li><!--block--><strong>Problem-Solving Abilities</strong>: Ability to think on your feet and resolve customer issues in a timely manner.</li><li><!--block--><strong>Technical Proficiency</strong>: Familiarity with CRM systems and basic computer operations.</li><li><!--block--><strong>Customer Service Experience</strong>: Previous experience in customer service or call center environments is preferred but not required.</li><li><!--block--><strong>Time Management</strong>: Strong organizational skills to manage multiple tasks and meet deadlines.</li></ul>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}