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Quality Coordinator

7dba3b3a 988b 4536 970e Dff855707ff9 9200106317626 2 · Charlotte, NC, US, Charlotte, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7dba3b3a 988b 4536 970e Dff855707ff9 9200106317626 2
TitleQuality Coordinator
Normalized title-
Department / team-
LocationCharlotte, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company7dba3b3a 988b 4536 970e Dff855707ff9 9200106317626 2
Source950ab55e-a7e2-429d-bb67-55a73bb990ab
ATS providerADP Workforce Now Recruiting

Description

Job Title : Quality Coordinator FLSA Status : Exempt Salary Range: See Salary Scale Job Summary: Under the general direction of the Medical Director and Quality and Compliance Manager, develops and implements a Quality Improvement (QI) program for Senior TLC, including an annual review and update of the quality improvement plan; development and implementation of program wide and center specific quality indicators; data management; education and training of program staff around quality improvement; preparation of routine and special reports; and coordination of improvement efforts arising from monitoring activities. Reports to the Quality & Compliance Manager. Specifications Education : Bachelor's degree in nursing preferred; associate degree in nursing required. Experience : 2 years in healthcare quality improvement. Clinical background prefered. One year experience working with the frail elderly population . Number and Type of Employees Supervised (opt) : 1 to 2 - Quality Support Staff Licensure, Registry or Certification Required : NAHCQ Preferred Special Knowledge, Skills, Physical Requirements, or other factors : Ability to communicate efficiently and effectively in a collaborative manner. Experience with Electronic Medical Record systems Proficient in Microsoft Office Suite Programs (Word, Excel, Power Point at a minimum) General understanding of behavioral patterns and attitudes common in varying degrees with aging population served and staff. Capable of learning new tasks quickly & efficiently Solid analytical & logical skills Ability to deal patiently and fairly with staff, participants and others. Ability to maintain effective working relationships and present and support an atmosphere of teamwork Work involves a broad range of problems, many of a complex nature – must be able to work and problem solve independently, make sound judgments based on assessment and data available and to act accordingly, must be flexible, innovative, and possess good interpersonal skills; must be able to prioritize multiple functions and/or tasks simultaneously Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact Ages of Patients Rendered Care: Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups Key Responsibilities : (*denotes an age-related skill or task) Supports and assists with the creation and maintenance of the PACE Audit Universe Data Sets, which are required by CMS regulations. Assists the Center Managers to ensure the Senior TLC Service Determination Requests, Appeals, and Grievances (SDAG) process meets regulatory requirements. Advises IDT on regulatory requirements of the SDAG process. Oversees the completion of both internal and external third party appeals of denied service requests. Coordinates and leads next level appeal process beyond first level reconsideration. Conducts an annual review of the Quality Improvement (QI) program for their Pace program and updates plan as appropriate, from input from the Quality Committee , and Leadership Team. Communicates applicable policies and procedures to appropriate staff and prepares presentations for the STLC Board of Directors. Oversees and coordinates the development and implementation of program-wide and center-specific quality indicators. Plans and oversees education for STLC staff on QI activities and techniques including staff engagement activities (ex. Featured Friday program). Assists in performing the appropriate statistical analysis to ensure consistency and ease of presentation and review to detect trends, patterns, and opportunities for improvements as well as potential problems. Effectuates program specific quality program based on the annual Quality Plan and Quality Workplan. Schedules, coordinates, and facilitates site QI Committee meetings monthly and quarterly. Coordinates and participates with national and state initiatives in PACE quality management initiatives. Engages with the NC PACE Quality Committee. Oversees data management for QI activities including coordination of collection, entry, analysis and assessment of data. Responsible for ensuring that the statistical data collected and reported is accurate, timely, and complete. Completes submission of data into appropriate data submission program (i.e. HPMS, ePace, NC Benchmarking, etc.) Facilitates Corrective Action Plans (CAPs) as directed by the Medical Director, Compliance Department, Quality Manager, and/or Leadership Team where opportunities for improvement are identified. Processes include identification of global problems, development of improvement plans, and implementation of plans to then evaluate their effectiveness. Oversees the completion of level II root cause analysis reports and completes submission to DHB (email) and CMS (HPMS) timely. Creates monthly and quarterly CMS call agendas and supports account manager with facilitating the meeting. Coordinates and facilitates program quality projects. Works alongside the Quality Manager with organizational quality projects to carry out at the program level. Attends various committee meetings to coordinate program quality initiatives. (ex. falls committee, infection control committee, wound care committee, utilization review committee) Updates Senior TLC quality initiatives tracking accordingly. Attends Participant Advisory Committee meetings to share participant rights (including grievance and appeal rights) and program quality initiatives. Documents Quality Improvement Projects generated by the Quality Committee for reporting to the STLC Leadership Team(s) and Board of Directors. Participates in priority setting with the Leadership Team, in consultation with staff and participants, and determines priorities for performance improvement. Assists with collecting and providing supporting documentation for external audits. Updates findings tracking log with internal areas of noncompliance identified and works alongside the supervisor and compliance department regarding root cause and follow-up actions. Immediately communicates problems that are found to threaten the immediate health and safety of participants or staff to the Senior TLC Executive Program Director and Medical Director to facilitate, along with the IDT, the development of any required corrective plans within 24 hours Orients Staff and Contract Providers to Senior TLC’s Quality Program. Assists in interface between consumers and program management for quality related complaints. Ensures compliance with Federal, State, and Local laws and regulations along with the Compliance Department. Additional duties as assigned by the Medical Director, Executive Director, Quality & Compliance Manager, Executive Program Director, or Directory of Quality and Corporate Compliance.

Full job record

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Org ID7330a999-5db4-4817-bde5-a0b1754473b7
Source ID950ab55e-a7e2-429d-bb67-55a73bb990ab
Board ID950ab55e-a7e2-429d-bb67-55a73bb990ab
Provideradp_workforcenow
Provider Job Key586297
TitleQuality Coordinator
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Statusactive
Activeyes
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Employment Typefull_time
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CountryUnited States
RegionNC
CityCharlotte
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First Seen At2026-05-31 18:43:42Z
Last Seen At2026-06-06 13:04:34Z
Last Checked At2026-06-06 13:04:34Z
Last Changed At2026-06-06 13:04:34Z
Inactive At—
Source Posted At2026-05-12 20:08:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:8.0pt 4.0pt 8.0pt 4.0pt;' data-pasted=\"true\"><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Job Title</span></strong><span style=\"font-size:15px;\">: Quality Coordinator&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">FLSA Status</span></strong><span style=\"font-size:15px;\">: Exempt</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Salary Range: </span></strong><span style=\"font-size:15px;\">See Salary Scale</span><strong>&nbsp;</strong></p></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:3.0pt 5.0pt 2.0pt 4.0pt;'><h2 style='margin:0in;margin-bottom:.0001pt;border:none;padding:0in;font-size:19px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;\">Job Summary:&nbsp;</span><span style=\"font-size:15px;font-weight:normal;\">Under the general direction of the Medical Director and Quality and Compliance Manager, develops and implements a Quality Improvement (QI) program for Senior TLC, including an annual review and update of the quality improvement plan; development and implementation of program wide and center specific quality indicators; data management; education and training of program staff around quality improvement; preparation of routine and special reports; and coordination of improvement efforts arising from monitoring activities. Reports to the Quality &amp; Compliance Manager.</span></h2></div><h1 style='margin:0in;margin-bottom:.0001pt;text-align:left;font-size:19px;font-family:\"Times New Roman\",serif;margin-right:4.5pt;'><br></h1><h1 style='margin:0in;margin-bottom:.0001pt;text-align:center;font-size:19px;font-family:\"Times New Roman\",serif;line-height:115%;'><span style=\"font-size:16px;line-height:115%;\">Specifications</span></h1><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;'><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Education</span></strong><span style=\"font-size:15px;\">: Bachelor&#39;s degree in nursing preferred; associate degree in nursing required.</span></p><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Experience</span></strong><span style=\"font-size:15px;\">:&nbsp;</span><span style=\"font-size:15px;\">2 years in healthcare quality improvement. Clinical background prefered. One year experience working with the frail elderly population</span><span style=\"font-size:15px;\">.</span></p><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Number and Type of Employees Supervised (opt)</span></strong><span style=\"font-size:15px;\">: 1 to 2 - Quality Support Staff</span></p><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Licensure, Registry or Certification Required</span></strong><span style=\"font-size:15px;\">:&nbsp;</span><span style=\"font-size:15px;\">NAHCQ Preferred</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><u><span style=\"font-size:15px;font-family:Calibri;\">Special Knowledge, Skills, Physical Requirements, or other factors</span></u></strong><u><span style=\"font-size:15px;font-family:Calibri;\">:</span></u></p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -1px;\"><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">Ability to communicate efficiently and effectively in a collaborative manner.</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">Experience with Electronic Medical Record systems</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">Proficient in Microsoft Office Suite Programs (Word, Excel, Power Point at a minimum)</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">General understanding of behavioral patterns and attitudes common in varying degrees with aging population served and staff.</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Capable of learning new tasks quickly &amp; efficiently</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-size:15px;\">Solid analytical &amp; logical skills</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">Ability to deal patiently and fairly with staff, participants and others.</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">Ability to maintain effective working relationships and present and support an atmosphere of teamwork</span></li><li style=\"margin:0in;margin-bottom:.0001pt;font-size:13px;font-family: initial;\"><span style=\"font-family:Calibri;font-size:15px;\">Work involves a broad range of problems, many of a complex nature &ndash; must be able to work and problem solve independently, make sound judgments based on assessment and data available and to act accordingly, must be flexible, innovative, and possess good interpersonal skills; must be able to prioritize multiple functions and/or tasks simultaneously</span></li></ul></div><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Immunizations: </span></strong><span style=\"font-size:15px;\">Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact</span></p><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style=\"font-size:15px;\">Ages of Patients Rendered Care:&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:6.0pt;font-size:13px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong>&nbsp;</strong><input type=\"checkbox\"><span style=\"font-size:15px;\">Neonate/Infant&nbsp;</span><input type=\"checkbox\"><span style=\"font-size:15px;\">Early Childhood&nbsp;</span><input type=\"checkbox\"><span style=\"font-size:15px;\">Adolescent&nbsp;</span><input type=\"checkbox\"><span style=\"font-size:15px;\">Adult&nbsp;</span><input type=\"checkbox\"><span style=\"font-size:15px;\">Geriatric&nbsp;</span><input type=\"checkbox\"><span style=\"font-size:15px;\">All Age Groups</span></p></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:-45.0pt;margin-left:0in;line-height:115%;'><strong><span style=\"font-size:16px;line-height:115%;\">Key Responsibilities</span></strong><span style=\"font-size:16px;line-height:115%;\">:</span> (*denotes an age-related skill or task)</p><div style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt;'><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style=\"font-size:15px;\">Supports and assists with the creation and maintenance of the PACE Audit Universe Data Sets, which are required by CMS regulations.</span></li><li><span style=\"font-size:15px;\">Assists the Center Managers to ensure the Senior TLC Service Determination Requests, Appeals, and Grievances (SDAG) process meets regulatory requirements. Advises IDT on regulatory requirements of the SDAG process.</span></li><li><span style=\"font-size:15px;\">Oversees the completion of both internal and external third party appeals of denied service requests. Coordinates and leads next level appeal process beyond first level reconsideration.&nbsp;</span></li><li><span style=\"font-size:15px;\">Conducts an annual review of the Quality Improvement (QI) program for their Pace program and updates plan as appropriate, from input from the Quality Committee<s>,</s> and Leadership Team. Communicates applicable policies and procedures to appropriate staff and prepares presentations for the STLC Board of Directors.</span></li><li><span style=\"font-size:15px;\">Oversees and coordinates the development and implementation of program-wide and center-specific quality indicators. Plans and oversees education for STLC staff on QI activities and techniques including staff engagement activities (ex. Featured Friday program). Assists in performing the appropriate statistical analysis to ensure consistency and ease of presentation and review to detect trends, patterns, and opportunities for improvements as well as potential problems. Effectuates program specific quality program based on the annual Quality Plan and Quality Workplan. Schedules, coordinates, and facilitates site QI Committee meetings monthly and quarterly.&nbsp;</span></li><li><span style=\"font-size:15px;\">Coordinates and participates with national and state initiatives in PACE quality management initiatives. Engages&nbsp;</span>with the NC PACE Quality Committee.</li><li><span style=\"font-size:15px;\">Oversees data management for QI activities including coordination of collection, entry, analysis and assessment of data. Responsible for ensuring that the statistical data collected and reported is accurate, timely, and complete. Completes submission of data into appropriate data submission program (i.e. HPMS, ePace, NC Benchmarking, etc.)&nbsp;</span></li><li><span style=\"font-size:15px;\">Facilitates Corrective Action Plans (CAPs) as directed by the Medical Director, Compliance Department, Quality Manager, and/or Leadership Team where opportunities for improvement are identified. Processes include identification of global problems, development of improvement plans, and implementation of plans to then evaluate their effectiveness.&nbsp;</span></li><li><span style=\"font-size:15px;\">Oversees the completion of level II root cause analysis reports and completes submission to DHB (email) and CMS (HPMS) timely.&nbsp;</span></li><li><span style=\"font-size:15px;\">Creates monthly and quarterly CMS call agendas and supports account manager with facilitating the meeting.&nbsp;</span></li><li><span style=\"font-size:15px;\">Coordinates and facilitates program quality projects. Works alongside the Quality Manager with organizational quality projects to carry out at the program level.&nbsp;</span></li><li><span style=\"font-size:15px;\">Attends various committee meetings to coordinate program quality initiatives. (ex. falls committee, infection control committee, wound care committee, utilization review committee) Updates Senior TLC quality initiatives tracking accordingly.&nbsp;</span></li><li><span style=\"font-size:15px;\">Attends Participant Advisory Committee meetings to share participant rights (including grievance and appeal rights) and program quality initiatives.&nbsp;</span></li><li><span style=\"font-size:15px;\">Documents Quality Improvement Projects generated by the Quality Committee for reporting to the STLC Leadership Team(s) and Board of Directors.</span></li><li><span style=\"font-size:15px;\">Participates in priority setting with the Leadership Team, in consultation with staff and participants, and determines priorities for performance improvement.&nbsp;</span></li><li><span style=\"font-size:15px;\">Assists with collecting and providing supporting documentation for external audits.&nbsp;</span></li><li><span style=\"font-size:15px;\">Updates findings tracking log with internal areas of noncompliance identified and works alongside the supervisor and compliance department regarding root cause and follow-up actions.&nbsp;</span></li><li><span style=\"font-size:15px;\">Immediately communicates problems that are found to threaten the immediate health and safety of participants or staff to the Senior TLC Executive Program Director and Medical Director to facilitate, along with the IDT, the development of any required corrective plans within 24 hours&nbsp;</span></li><li><span style=\"font-size:15px;\">Orients Staff and Contract Providers to Senior TLC&rsquo;s Quality Program. Assists in interface between consumers and program management for quality related complaints. Ensures compliance with Federal, State, and Local laws and regulations along with the Compliance Department.</span></li><li><span style=\"font-size:15px;\">Additional duties as assigned by the Medical Director, Executive Director, Quality &amp; Compliance Manager, Executive Program Director, or Directory of Quality and Corporate Compliance.&nbsp;</span></li></ul></div></div></div></div>\n",
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    },
    "requisitionTitle": "Quality Coordinator",
    "clientRequisitionID": "4749",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
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          "postalCode": "28215",
          "countrySubdivisionLevel1": {
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        },
        "nameCode": {
          "shortName": " Charlotte, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/586297?cid=7dba3b3a-988b-4536-970e-dff855707ff9&ccId=9200106317626_2&lang=en_US&locale=en_US",
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}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/7330a999-5db4-4817-bde5-a0b1754473b7JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/950ab55e-a7e2-429d-bb67-55a73bb990abJSON
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