Front Desk Associate

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    "description": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#000000;\">Front Desk Associate&nbsp;</span></strong></span></p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. <span style=\"background-color:#ffffff;\">The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#000000;\">Essential Duties and Responsibilities</span></strong><span style=\"color:#000000;\">:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Anticipate member&#39;s needs, respond promptly and acknowledge all members</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Ability to maintain the cleanliness of the club for up to 50% of the shift.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Hands-on experience in accepting payments from customers and give change and receipts.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Proven ability to answer customers&#39; questions and give information regarding the business procedures and policies in an exact and customer-friendly way</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#000000;\">Minimum Skills</span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Ability to manage multiple responsibilities </span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Solid work ethic with strong decision-making, problem resolution skills </span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Self-starter who takes initiative with minimal direction and supervision</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Comfortable working a flexible rotating schedule</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Superior customer service skills, preferably in the fitness industry.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Hard working, enthusiastic and energetic!</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\"><strong>Physical Requirements</strong>: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#000000;\">Minimum Qualifications</span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">18 years old or older</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">A High School Diploma or Equivalent required</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Hours <em><span style=\"color:#3333ff;\">(</span><span style=\"color:#3333ff;\">Initial training hours may vary as well as when the needs of the facility change)</span></em></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Discuss your availability with the Hiring Manager and/or notate it on your application.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Weekday and/or Weekend Hours based on club needs.</span></span></li>\r\n\t<li><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Open or Flexible availability is a plus. </span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#000000;\">Benefits</span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"color:#2d2d2d;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Competitive Salary &amp; 401K plan </span></span></span></span></li>\r\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"color:#2d2d2d;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness <em>(Applicable for Full Time Positions)</em></span></span></span></span></li>\r\n\t<li><span style=\"background-color:#ffffff;\"><span style=\"color:#2d2d2d;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Paid Time Off benefits <em>(Applicable for Full Time Positions)</em></span></span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Free Black Card membership and fun exercise incentives</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><br />\r\n<em><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Planet Fitness is an Equal Opportunity Employer</span></span></em></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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