SOW Program Manager

The purpose of the SOW Program Manager is to work strategically with TAPFIN’s SOW clients in support of their outsourced project management through SOW’s. This role is responsible for the overall management of all aspects of the SOW program for their assigned client(s). This may include but is not limited to providing consultative support to client users in determining appropriate sourcing channels, supporting the bid process, SOW management, overall program performance, and staff management. Making an Impact • Understands and is knowledgeable in the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes • Needs to leverage procurement experience/background to fulfill client requirements through frequent interaction with client managers while driving high client satisfaction. • Identifies potential TAPFIN business development opportunities. • Understands and analyzes pricing models and evaluates bid proposals • Defines and enforces procurement policies and procedures • Day-do-day troubleshooting and issue resolution, which can include: o Resolution of day-to-day issues within respective program o Follows internal escalation plan as necessary o Meets and manages expectations from client, supplier, and internal resources. • Responsible for selection, hiring and training of staff personnel for the Program, which includes performance evaluation, recruitment and retention. • Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth. • Financial and administrative responsibilities include meeting or exceeding account growth targets and overall account profitability Sharing Expertise • Provides market knowledge in project/outsourced services space to bring advisory services to client. • Provides pros/cons of various buying channels to help guide buyers to right solution • Supports RFPs, bidding, reverse auctions, spot buy • Provides expertise in contract administration, working with legal terms and conditions • Procure to Pay technologies • Works directly with client key stake holders by managing on-going client and supplier relationships and communication. • Performs periodic benchmarking of suppliers. • Accountable for setting performance expectations for and managing department staff priorities and results. Gaining Exposure • Works with MSP management team and with the client on developing and implementing strategic plans. • Ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities. • Assists appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables. • Builds strong relationships with outsourced service providers and builds strong relationships with stakeholders and managers to help plan and execute purchasing strategies. Your Typical Day • Provide excellent customer service working directly with client key stake holders. Managing on-going client and supplier relationships and communication. Additional responsibility for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict • Provide high touch advisory services and consult with buyer to validate worker classification and determine appropriate sourcing strategies • Support buyer to create bid package and scoring criteria • Utilizes market knowledge and supplier capabilities to identify suppliers to source bid • Facilitates the process to build and execute SOW’s • Reviews and consult on any re-scoped SOW requests • Works with TAPFIN Delivery team on supplier performance management • Moderate to significant travel may be required, depending upon the client locations and individual client requirements • Manages to and meets/exceeds client SLA’s, KPIs and program deliverables. Other accountabilities as assigned The purpose of the SOW Program Manager is to work strategically with TAPFIN’s SOW clients in support of their outsourced project management through SOW’s. This role is responsible for the overall management of all aspects of the SOW program for their assigned client(s). This may include but is not limited to providing consultative support to client users in determining appropriate sourcing channels, supporting the bid process, SOW management, overall program performance, and staff management. Making an Impact • Understands and is knowledgeable in the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes • Needs to leverage procurement experience/background to fulfill client requirements through frequent interaction with client managers while driving high client satisfaction. • Identifies potential TAPFIN business development opportunities. • Understands and analyzes pricing models and evaluates bid proposals • Defines and enforces procurement policies and procedures • Day-do-day troubleshooting and issue resolution, which can include: o Resolution of day-to-day issues within respective program o Follows internal escalation plan as necessary o Meets and manages expectations from client, supplier, and internal resources. • Responsible for selection, hiring and training of staff personnel for the Program, which includes performance evaluation, recruitment and retention. • Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth. • Financial and administrative responsibilities include meeting or exceeding account growth targets and overall account profitability Sharing Expertise • Provides market knowledge in project/outsourced services space to bring advisory services to client. • Provides pros/cons of various buying channels to help guide buyers to right solution • Supports RFPs, bidding, reverse auctions, spot buy • Provides expertise in contract administration, working with legal terms and conditions • Procure to Pay technologies • Works directly with client key stake holders by managing on-going client and supplier relationships and communication. • Performs periodic benchmarking of suppliers. • Accountable for setting performance expectations for and managing department staff priorities and results. Gaining Exposure • Works with MSP management team and with the client on developing and implementing strategic plans. • Ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities. • Assists appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables. • Builds strong relationships with outsourced service providers and builds strong relationships with stakeholders and managers to help plan and execute purchasing strategies. Your Typical Day • Provide excellent customer service working directly with client key stake holders. Managing on-going client and supplier relationships and communication. Additional responsibility for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict • Provide high touch advisory services and consult with buyer to validate worker classification and determine appropriate sourcing strategies • Support buyer to create bid package and scoring criteria • Utilizes market knowledge and supplier capabilities to identify suppliers to source bid • Facilitates the process to build and execute SOW’s • Reviews and consult on any re-scoped SOW requests • Works with TAPFIN Delivery team on supplier performance management • Moderate to significant travel may be required, depending upon the client locations and individual client requirements • Manages to and meets/exceeds client SLA’s, KPIs and program deliverables. Other accountabilities as assigned Required • Education: Bachelor’s degree • Experience: 5+ years of procurement experience, preferably in the area of SOW management; 3+ years supervisory experience • Experience negotiating and working with strategic, consulting, and regional suppliers • Ability to navigate within the global, diverse, matrixed nature of TAPFIN’s organization Nice to Have • Procurement certification • Negotiation Training or Certification • MSP experience Solutions Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale. To learn more, visit www.talentsolutions.manpowergroup.com Talent Solutions Offerings: RPO RPO is the global leader in recruitment process outsourcing services for large-scale recruiting and workforce-intensive initiatives. TAPFIN TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis. Right Management Right Management is our global talent management offering for outplacement, career management and leader development solutions. ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance. Required • Education: Bachelor’s degree • Experience: 5+ years of procurement experience, preferably in the area of SOW management; 3+ years supervisory experience • Experience negotiating and working with strategic, consulting, and regional suppliers • Ability to navigate within the global, diverse, matrixed nature of TAPFIN’s organization Nice to Have • Procurement certification • Negotiation Training or Certification • MSP experience Solutions Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale. To learn more, visit www.talentsolutions.manpowergroup.com Talent Solutions Offerings: RPO RPO is the global leader in recruitment process outsourcing services for large-scale recruiting and workforce-intensive initiatives. TAPFIN TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis. Right Management Right Management is our global talent management offering for outplacement, career management and leader development solutions. ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.

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