Vice President - Product Manager - Machine Learning & Intelligent Operations

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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\"><div style=\"margin:0px;padding:0px;\"><p style=\"margin-left:0px;\"><span style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:&quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width:0px;display:inline !important;float:none;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\">Join JPMorgan Chase’s Machine Learning &amp; Intelligent Operations (MLIO) team as a Vice President, Product Manager. Lead the charge in transforming customer service and personalization through innovative AI and machine learning solutions. Be part of a dynamic team dedicated to elevating both customer and employee experiences.</span></span></p></div><div style=\"margin:0px;padding:0px;\"><p style=\"margin-left:0px;\"><span style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:&quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width:0px;display:inline !important;float:none;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\">As a Product Manager within MLIO, you will define and execute the strategy for cutting-edge machine learning products. You will lead cross-functional teams to modernize service experiences for tens of millions of customers. Your focus on customer and employee needs will drive priorities and maximize product value.</span></span></p></div><div style=\"margin:0px;padding:0px;\"><p style=\"margin-left:0px;\"><span><strong>Job Responsibilities:</strong>&nbsp;</span></p></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Define the product strategy, roadmap, prioritization, and backlog for machine learning applications.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Analyze customer journey/friction points and feedback across various channels to drive product feature prioritization.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Collaborate with Controls/Risk, Audit, Compliance, Data &amp; Model Governance, and Technology to ensure readiness to deliver on the product roadmap.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Foster a culture of innovation, collaboration, and continuous improvement within the team.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><p style=\"margin-left:0px;\"><span>&nbsp;</span></p></div><div style=\"margin:0px;padding:0px;\"><p style=\"margin-left:0px;\"><strong style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:&quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\">Required qualifications, capabilities, and skills:</strong></p></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>6+ years of experience in Technical Product Management, ideally with AI/ML-related products.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Applied experience in a variety of AI and machine learning techniques and technologies.&nbsp;</span></li></ul></div></div><div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\"><div style=\"margin:0px;padding:0px;\"><ul><li><span>Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><p style=\"margin-left:0px;\">&nbsp;</p><p style=\"margin-left:0px;\"><span><strong>Preferred </strong></span><strong style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:&quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\">qualifications, capabilities, and skills:</strong></p><ul><li><span>Experience working in or with customer service operations.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Strong problem-solving skills and the ability to think creatively and strategically.&nbsp;</span></li></ul></div><div style=\"margin:0px;padding:0px;\"><ul><li><span>Experience with cloud-based AI/ML platforms and tools is a plus.&nbsp;</span></li></ul></div></div>",
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