bluedoor data·Job Postings API·bluedoor.sh ↗

Home › Companies › Fa Ewrl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 › IT Service Desk Manager

IT Service Desk Manager

Fa Ewrl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 · Cloquet, MN, United States; Tribal Center, Cloquet, MN, US · Remote · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Ewrl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
TitleIT Service Desk Manager
Normalized title-
Department / team-
LocationCloquet, MN, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Ewrl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cloquet.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Ewrl Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
Source76806010-b564-478f-b21d-dc33ffeb1fe5
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Division/Department: Information Technology (IT)/Administration Location: Fond du Lac Reservation - Onsite Reports To: Director of Information Technology Probationary Period: 6 months FLSA Status: Exempt (salary) Classification: Child Related CB Driver’s License: Level 1 – Driver’s License Required. Rate of Pay: Depends on Qualifications Responsibilities Provide direct leadership and management of the Technical Support Specialist team, including hiring, training, coaching, scheduling, and performance management. Establish clear performance expectations and conduct regular employee evaluations, development plans, and corrective actions, as necessary. Foster a positive, professional, and customer‑focused service culture aligned with Fond du Lac Band values and policies. Oversee all Service Desk functions including incident management, service request fulfillment, and escalation management. Ensure timely resolution of issues and adherence to defined service standards, response times, and customer satisfaction goals. Develop, maintain, and enforce Service Desk policies, procedures, and standards consistent with IT governance, security, and compliance requirements. Continuously assess and improve workflows, documentation, and service delivery processes to improve efficiency and effectiveness. Define, track, and report key performance indicators (KPIs) such as ticket volumes, resolution times, backlog, customer satisfaction, and productivity. Prepare and present weekly, monthly, quarterly, and yearly management reports to IT leadership and other stakeholders. Use data and metrics to inform staffing decisions, process improvements, and budget planning. Serve as a primary point of contact for department leadership regarding IT Service Desk Issues, trends, and improvement opportunities. Communicate professionally with internal and external customers regarding service expectations, outages, and resolutions. Appropriate work attire is required. Must attend all mandatory department trainings. Ensures confidentiality of financial records and all records for employees and/or clients. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Maintains a clean and organized work area. Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary. Qualifications Valid Driver’s License issued in the US is required. Bachelor’s degree in Information Technology; or 4 years of experience in the IT field is required; or a combination of education and experience is required. Two years of proven experience in managing Schedules, workloads, and performance in a customer‑focused environment is required. Strong understanding of IT service management concepts (incident management, service levels, escalation, reporting) is required. Familiar with standard concepts, practices, and procedures within technical support field is required. Familiarity with ITSM tools, ticketing systems, knowledge bases, and reporting dashboards is required. A working knowledge of computer applications to include word processing, databased and/or data entry, spreadsheets, and Microsoft Outlook is required. Demonstrated experience with and remote-control software is required. Solid technical background with an ability to give instructions to a non-technical audience is required. A certain degree of creativity and latitude is required. Experience supporting enterprise environments, healthcare systems, or regulated industries is preferred. Ability to obtain a gaming identification badge to work in and around Casino property and facilities. Position requires on call availability and does require after or before hours for communication with Technical Support Specialist team. Ability to communicate effectively orally and in writing is required. Ability to work independently and establish priorities is required. Attention to detail and accuracy is required. Ability to establish professional and harmonious working relationships on all projects and with all parties involved. Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies. Subject to pre-employment and annual background checks. Subject to immunization review and submitted proof of required vaccinations. Travel is required. PHYSICAL REQUIREMENTS: Moderate levels of agility and physical ability required. Company T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities . As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources . The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO). Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.

Full job record

Job ID5690c3b9af8cbe4ebc45a5bcc1061d1627a6d27a
Org IDcf106281-468d-479c-b9ad-f41bc4df0f0a
Source ID76806010-b564-478f-b21d-dc33ffeb1fe5
Board ID76806010-b564-478f-b21d-dc33ffeb1fe5
Provideroracle_hcm
Provider Job Key1645
TitleIT Service Desk Manager
Normalized Title—
Statusactive
Activeyes
Location TextCloquet, MN, United States; Tribal Center, Cloquet, MN, US
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionMN
CityCloquet
Salary RawDescription Division/Department: Information Technology (IT)/Administration Location: Fond du Lac Reservation - Onsite Reports To: Director of Information Technology Probationary Period: 6 months FLSA Status: Exempt (salary) Classification: Child Related CB Driver’s License: Level 1 – Driver’s License Required. Rate of Pay: Depends on Qualifications Responsibilities Provide direct leadership and management of the Technical Support Specialist team, including hiring, training, coaching, scheduling, and performance management. Establish clear performance expectations and conduct regular employee evaluations, development plans, and corrective actions, as necessary. Foster a positive, professional, and customer‑focused service culture aligned with Fond du Lac Band values and policies. Oversee all Service Desk functions including incident management, service request fulfillment, and escalation management. Ensure timely resolution of issues and adherence to defined service standards, response times, and customer satisfaction goals. Develop, maintain, and enforce Service Desk policies, procedures, and standards consistent with IT governance, security, and compliance requirements. Continuously assess and improve workflows, documentation, and service delivery processes to improve efficiency and effectiveness. Define, track, and report key performance indicators (KPIs) such as ticket volumes, resolution times, backlog, customer satisfaction, and productivity. Prepare and present weekly, monthly, quarterly, and yearly management reports to IT leadership and other stakeholders. Use data and metrics to inform staffing decisions, process improvements, and budget planning. Serve as a primary point of contact for department leadership regarding IT Service Desk Issues, trends, and improvement opportunities. Communicate professionally with internal and external customers regarding service expectations, outages, and resolutions. Appropriate work attire is required. Must attend all mandatory department trainings. Ensures confidentiality of financial records and all records for employees and/or clients. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Maintains a clean and organized work area. Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary. Qualifications Valid Driver’s License issued in the US is required. Bachelor’s degree in Information Technology; or 4 years of experience in the IT field is required; or a combination of education and experience is required. Two years of proven experience in managing Schedules, workloads, and performance in a customer‑focused environment is required. Strong understanding of IT service management concepts (incident management, service levels, escalation, reporting) is required. Familiar with standard concepts, practices, and procedures within technical support field is required. Familiarity with ITSM tools, ticketing systems, knowledge bases, and reporting dashboards is required. A working knowledge of computer applications to include word processing, databased and/or data entry, spreadsheets, and Microsoft Outlook is required. Demonstrated experience with and remote-control software is required. Solid technical background with an ability to give instructions to a non-technical audience is required. A certain degree of creativity and latitude is required. Experience supporting enterprise environments, healthcare systems, or regulated industries is preferred. Ability to obtain a gaming identification badge to work in and around Casino property and facilities. Position requires on call availability and does require after or before hours for communication with Technical Support Specialist team. Ability to communicate effectively orally and in writing is required. Ability to work independently and establish priorities is required. Attention to detail and accuracy is required. Ability to establish professional and harmonious working relationships on all projects and with all parties involved. Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies. Subject to pre-employment and annual background checks. Subject to immunization review and submitted proof of required vaccinations. Travel is required. PHYSICAL REQUIREMENTS: Moderate levels of agility and physical ability required. Company T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities . As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources . The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO). Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodweek
Source URLhttps://fa-ewrl-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/1645
Apply URLhttps://fa-ewrl-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/1645
First Seen At2026-05-31 18:01:38Z
Last Seen At2026-06-06 11:28:16Z
Last Checked At2026-06-06 11:28:16Z
Last Changed At2026-05-31 18:01:38Z
Inactive At—
Source Posted At2026-05-29 21:09:36Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewrl-saasfaprod1.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-28-12-974Z-dc74fcaa4bdfd7bc60fb4be72a2baac22821065ddaa929be018978bafd33c892.json
Event Fields
{
  "content_hash": "819a405a00ab9775e71290af925fcf620fa9fb5cb964b478828a8cb410711ea9",
  "source_hash": "c0799852e79f38808d30adffa3d6c7a37fdae337d6434475580070252a2cf6a4",
  "last_changed_at": "2026-05-31T18:01:38.139Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Cloquet, MN, United States",
    "city": "Cloquet",
    "region": "MN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:28:16.225Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Cloquet, MN, United States",
      "city": "Cloquet",
      "region": "MN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "week",
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "Id": "1645",
    "Title": "IT Service Desk Manager",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": null,
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": "No Formal Education",
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 100000008226264,
    "JobFamilyId": null,
    "JobFunction": null,
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": null,
        "Region2": "MN",
        "Region3": null,
        "Building": null,
        "Latitude": "",
        "Longitude": "",
        "LocationId": 300000006061305,
        "PostalCode": "55720",
        "TownOrCity": "Cloquet",
        "AddressLine1": "1720 Big Lake Road",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Tribal Center"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300000018446695,
    "WorkplaceType": "",
    "BusinessUnitId": 300000006252338,
    "OrganizationId": 1,
    "GeographyNodeId": 300000006334510,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000006340124,
    "PrimaryLocation": "Cloquet, MN, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": true,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "The IT Service Desk Manager is a leadership position responsible for strategic oversite, daily operations, and continuous improvement of the IT Service Desk for the Fond du Lac Band of Lake Superior Chippewa. This role ensures reliable, secure, and customer-focused technology support across a diverse organizational environment that includes Government Services, Health Care Services, Gaming Enterprises, Education, Public Safety , and Tribally owned businesses.",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": "2026-06-12T21:30:00+00:00",
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<div>\n <strong>Division/Department:</strong> Information Technology (IT)/Administration\n</div>\n<div>\n <strong>Location:</strong> Fond du Lac Reservation - Onsite\n</div>\n<div>\n <strong>Reports To:</strong> Director of Information Technology\n</div>\n<div>\n <strong>Probationary Period: </strong>6 months\n</div>\n<div>\n <strong>FLSA Status:</strong> Exempt (salary)\n</div>\n<div>\n <strong>Classification: </strong>Child Related CB\n</div>\n<div>\n <strong>Driver’s License:</strong> Level 1 – Driver’s License Required.\n</div>\n<div>\n <strong>Rate of Pay:</strong>&nbsp; &nbsp;<strong>Depends on Qualifications</strong>\n</div>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW255888782 BCX8\" style=\"margin: 16px 0px 8px; padding: 0px\"><span class=\"TextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">T</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">he Fond du Lac Band of Lake Superior Chippewa, </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px; base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;))border-bottom: 1px solid transparent\">Nagaajiwanaang</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> (</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">Where the water stops</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">), </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">is </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">We strive to </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">be </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">a diverse</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">, </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">supportive</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">,</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> and inclusive</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> workforce that </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">employs</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> Fond du Lac Band members, native </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">peoples</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">,</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> and</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">those from</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> our</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">surrounding</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">communities</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">.&nbsp;</span></span><span class=\"EOP SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW255888782 BCX8\" style=\"margin: 16px 0px 8px; padding: 0px\"><span class=\"TextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">As one of Carlton County's largest employers,</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> the Fond du Lac Band </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">is</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> dedicated to elevating </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">the </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">community through </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">a </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">that</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">promot</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">es</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">our language, culture, and </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">the </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">preservation of </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">our natural resources</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">.</span></span><span class=\"EOP SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW255888782 BCX8\" style=\"margin: 16px 0px 8px; padding: 0px\"><span class=\"TextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">The Fond du Lac Band is a</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">n employer </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">that </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">cultivate</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">s</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">the </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">growth</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> of our employees</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">our </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">programs</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">; a place</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> where you can </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">develop your skills and gain experience that will positively </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">impact</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> the lives of</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> those who call the Fond du Lac Band home.&nbsp;&nbsp;</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">Our hiring practices follow tribal employment rights outlined in Fond du Lac </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">O</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">rdinance #12/94 (TERO).</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;&nbsp;</span></span><span class=\"EOP SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW255888782 BCX8\" style=\"margin: 16px 0px 8px; padding: 0px\"><span class=\"TextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">Join </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">the Fond du Lac Band of Lake Superior Chippewa</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> in our mission to preserve and promote our </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">community</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> while contributing to </span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">its</span><span class=\"NormalTextRun SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\"> vibrant future.</span></span><span class=\"EOP SCXW255888782 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>",
    "ExternalPostedStartDate": "2026-05-29T21:09:36+00:00",
    "ExternalQualificationsStr": "<ul>\n <li>Valid Driver’s License issued in the US is required.</li>\n <li>Bachelor’s degree in Information Technology; or 4 years of experience in the IT field is required; or a combination of education and experience is required.</li>\n <li>Two years of proven experience in managing</li>\n <li>Schedules, workloads, and performance in a customer‑focused environment is required.</li>\n <li>Strong understanding of IT service management concepts (incident management, service levels, escalation, reporting) is required.</li>\n <li>Familiar with standard concepts, practices, and procedures within technical support field is required.</li>\n <li>Familiarity with ITSM tools, ticketing systems, knowledge bases, and reporting dashboards is required.</li>\n <li>A working knowledge of computer applications to include word processing, databased and/or data entry, spreadsheets, and Microsoft Outlook is required.</li>\n <li>Demonstrated experience with and remote-control software is required.</li>\n <li>Solid technical background with an ability to give instructions to a non-technical audience is required.</li>\n <li>A certain degree of creativity and latitude is required.</li>\n <li>Experience supporting enterprise environments, healthcare systems, or regulated industries is preferred.</li>\n <li>Ability to obtain a gaming identification badge to work in and around Casino property and facilities.</li>\n <li>Position requires on call availability and does require after or before hours for communication with Technical Support Specialist team.</li>\n <li>Ability to communicate effectively orally and in writing is required.</li>\n <li>Ability to work independently and establish priorities is required.</li>\n <li>Attention to detail and accuracy is required.</li>\n <li>Ability to establish professional and harmonious working relationships on all projects and with all parties involved.</li>\n <li>Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.</li>\n <li>Subject to pre-employment and annual background checks.</li>\n <li>Subject to immunization review and submitted proof of required vaccinations.</li>\n <li>Travel is required.</li>\n</ul>PHYSICAL REQUIREMENTS: \n<br>\n<ul>\n <li>Moderate levels of agility and physical ability required.<br></li>\n</ul>",
    "InternalQualificationsStr": "<ul>\n <li>Valid Driver’s License issued in the US is required.</li>\n <li>Bachelor’s degree in Information Technology; or 4 years of experience in the IT field is required; or a combination of education and experience is required.</li>\n <li>Two years of proven experience in managing</li>\n <li>Schedules, workloads, and performance in a customer‑focused environment is required.</li>\n <li>Strong understanding of IT service management concepts (incident management, service levels, escalation, reporting) is required.</li>\n <li>Familiar with standard concepts, practices, and procedures within technical support field is required.</li>\n <li>Familiarity with ITSM tools, ticketing systems, knowledge bases, and reporting dashboards is required.</li>\n <li>A working knowledge of computer applications to include word processing, databased and/or data entry, spreadsheets, and Microsoft Outlook is required.</li>\n <li>Demonstrated experience with and remote-control software is required.</li>\n <li>Solid technical background with an ability to give instructions to a non-technical audience is required.</li>\n <li>A certain degree of creativity and latitude is required.</li>\n <li>Experience supporting enterprise environments, healthcare systems, or regulated industries is preferred.</li>\n <li>Ability to obtain a gaming identification badge to work in and around Casino property and facilities.</li>\n <li>Position requires on call availability and does require after or before hours for communication with Technical Support Specialist team.</li>\n <li>Ability to communicate effectively orally and in writing is required.</li>\n <li>Ability to work independently and establish priorities is required.</li>\n <li>Attention to detail and accuracy is required.</li>\n <li>Ability to establish professional and harmonious working relationships on all projects and with all parties involved.</li>\n <li>Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.</li>\n <li>Subject to pre-employment and annual background checks.</li>\n <li>Subject to immunization review and submitted proof of required vaccinations.</li>\n <li>Travel is required.</li>\n</ul>PHYSICAL REQUIREMENTS: \n<br>\n<ul>\n <li>Moderate levels of agility and physical ability required.<br></li>\n</ul>",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "",
        "Longitude": "",
        "CountryCode": "US",
        "GeographyId": 100000008226264,
        "GeographyNodeId": 300000006334510
      }
    ],
    "ExternalResponsibilitiesStr": "<div>\n <ul>\n  <li>Provide direct leadership and management of the Technical Support Specialist team, including hiring, training, coaching, scheduling, and performance management.</li>\n  <li>Establish clear performance expectations and conduct regular employee evaluations, development plans, and corrective actions, as necessary.</li>\n  <li>Foster a positive, professional, and customer‑focused service culture aligned with Fond du Lac Band values and policies.</li>\n  <li>Oversee all Service Desk functions including incident management, service request fulfillment, and escalation management.</li>\n  <li>Ensure timely resolution of issues and adherence to defined service standards, response times, and customer satisfaction goals.</li>\n  <li>Develop, maintain, and enforce Service Desk policies, procedures, and standards consistent with IT governance, security, and compliance requirements.</li>\n  <li>Continuously assess and improve workflows, documentation, and service delivery processes to improve efficiency and effectiveness.</li>\n  <li>Define, track, and report key performance indicators (KPIs) such as ticket volumes, resolution times, backlog, customer satisfaction, and productivity.</li>\n  <li>Prepare and present weekly, monthly, quarterly, and yearly management reports to IT leadership and other stakeholders.</li>\n  <li>Use data and metrics to inform staffing decisions, process improvements, and budget planning.</li>\n  <li>Serve as a primary point of contact for department leadership regarding IT Service Desk Issues, trends, and improvement opportunities.</li>\n  <li>Communicate professionally with internal and external customers regarding service expectations, outages, and resolutions.</li>\n  <li>Appropriate work attire is required.</li>\n  <li>Must attend all mandatory department trainings.</li>\n  <li>Ensures confidentiality of financial records and all records for employees and/or clients.</li>\n  <li>Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.</li>\n  <li>Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.</li>\n  <li>Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.</li>\n  <li>Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.</li>\n  <li>Maintains a clean and organized work area.</li>\n  <li>Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.</li>\n </ul>\n</div>",
    "InternalResponsibilitiesStr": "<div>\n <ul>\n  <li>Provide direct leadership and management of the Technical Support Specialist team, including hiring, training, coaching, scheduling, and performance management.</li>\n  <li>Establish clear performance expectations and conduct regular employee evaluations, development plans, and corrective actions, as necessary.</li>\n  <li>Foster a positive, professional, and customer‑focused service culture aligned with Fond du Lac Band values and policies.</li>\n  <li>Oversee all Service Desk functions including incident management, service request fulfillment, and escalation management.</li>\n  <li>Ensure timely resolution of issues and adherence to defined service standards, response times, and customer satisfaction goals.</li>\n  <li>Develop, maintain, and enforce Service Desk policies, procedures, and standards consistent with IT governance, security, and compliance requirements.</li>\n  <li>Continuously assess and improve workflows, documentation, and service delivery processes to improve efficiency and effectiveness.</li>\n  <li>Define, track, and report key performance indicators (KPIs) such as ticket volumes, resolution times, backlog, customer satisfaction, and productivity.</li>\n  <li>Prepare and present weekly, monthly, quarterly, and yearly management reports to IT leadership and other stakeholders.</li>\n  <li>Use data and metrics to inform staffing decisions, process improvements, and budget planning.</li>\n  <li>Serve as a primary point of contact for department leadership regarding IT Service Desk Issues, trends, and improvement opportunities.</li>\n  <li>Communicate professionally with internal and external customers regarding service expectations, outages, and resolutions.</li>\n  <li>Appropriate work attire is required.</li>\n  <li>Must attend all mandatory department trainings.</li>\n  <li>Ensures confidentiality of financial records and all records for employees and/or clients.</li>\n  <li>Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.</li>\n  <li>Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.</li>\n  <li>Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.</li>\n  <li>Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.</li>\n  <li>Maintains a clean and organized work area.</li>\n  <li>Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.</li>\n </ul>\n</div>",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "1645",
    "Title": "IT Service Desk Manager",
    "JobType": null,
    "Distance": null,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": null,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-29",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 100000008226264,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": null,
        "Longitude": null,
        "LocationId": 300000006061305,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000006252338,
    "OrganizationId": 1,
    "PostingEndDate": null,
    "LegalEmployerId": 300000006340124,
    "PrimaryLocation": "Cloquet, MN, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": true,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "The IT Service Desk Manager is a leadership position responsible for strategic oversite, daily operations, and continuous improvement of the IT Service Desk for the Fond du Lac Band of Lake Superior Chippewa. This role ensures reliable, secure, and customer-focused technology support across a diverse organizational environment that includes Government Services, Health Care Services, Gaming Enterprises, Education, Public Safety , and Tribally owned businesses.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-ewrl-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%221645%22,siteNumber=CX_1001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 24278
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/5690c3b9af8cbe4ebc45a5bcc1061d1627a6d27a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/cf106281-468d-479c-b9ad-f41bc4df0f0aJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/76806010-b564-478f-b21d-dc33ffeb1fe5JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/5690c3b9af8cbe4ebc45a5bcc1061d1627a6d27a/eventsJSON

Docs · Get an API key