India - Senior Business Data Analyst

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">About Inchcape Shipping Services<br><br></span>At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills &amp; experience. We embrace change and are open to new thinking and pushing for positive change in our industry.<br><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Main Purpose of Job:</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">The Senior Business Data Analyst acts as the interface between business data domain stakeholders and the Data Teams. This role captures, analyses, and supports prioritisation requests for data services, works closely with the various IT and business teams to define data services aligned with the business processes, and provides business context to the data. Coordinates business‑as‑usual data operations, ensuring clear business communication of status and outcomes. The role blends business analysis of data, products, projects, and processes, enabling data services management and business data literacy. Contribute to data platform management activities, including business data endorsements, workspace administration, and support for functional domain teams. <br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Key Accountabilities:</span></span><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Operate the intake process for data, reporting, analytics and BI requests for given KPIs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Capture requirements, validate business objectives with business and IT stakeholders.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Definition of the data service level agreements (SLAs) and creation of runbooks for data services management of the quality data, reporting and KPI catalogues, enabling an AI-driven data strategy.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Providing a meaningful business context to the data.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Tracking and reporting data service metrics (data request volumes, SLA adherence, MTTR) and identifying patterns and implementing continuous improvements of data quality.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Facilitation of various workshops and meetings, such as requirements, solution design, etc.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Owning business glossary, data catalogues, data dictionaries, etc.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Conduct business process training and onboarding sessions for new power users; develop knowledge base articles and FAQs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Owns the Data Functional Requirements, Testing, User Acceptance Test &amp; Data Certification from Bronze to Silver to Gold.</span><br><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Key Deliverables:</span><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Define and own publishing SLAs, runbooks and various business &amp; data catalogues.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Regular performance measurement of service levels and user satisfaction.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Accurate, actionable requirement specifications, business data models forming gold data assets that are usable for business self-service reports, dashboards and KPIs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Define and own training materials, knowledge base.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Identification of business processes and data quality improvement opportunities.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Delivers ISS Data Value mapping against the market Data Assets. <br></span><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Knowledge, Experience &amp; Skills:<br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"font-weight: bold\">(Essential)</span></span><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">10+ years in business analysis, data service management or similar roles (such as data product ownership roles).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Shipping agency or Maritime experience is a MUST</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Solid grasp of BPM/business data management.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Familiarity with data modelling concepts, Data platforms such as MS Fabric, Power BI, SQL etc., able to understand and challenge technical data solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience driving data literacy programmes or creating training materials.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Strong communication and facilitation skills; ability to translate business needs into technical requirements.</span><br><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">(Desirable)</span><br></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Exposure to data governance practices (metadata management, data quality, stewardship).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Knowledge of agile delivery methodologies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience with ticketing and collaboration tools (e.g., ServiceNow, Jira Service Management, Confluence).</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"text-decoration: rgb(0, 0, 0)\"><br></span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Education and Professional Qualifications:</span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">(Essential)</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Bachelor’s degree in business, Information Systems, Computer Science or related field.</span><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">(Desirable)</span><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Certification in DAMA or BA preferred.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Data Product Proficiency Certifications</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><em>Plus much more!</em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Why Inchcape Shipping Services? </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><em>Global Perspective</em> - We connect the world and see the bigger picture. <br><em>The Power of People</em><em> -</em> we rely on the strength of local agent knowledge and relationships. <br><em>Progress</em><em> </em>- we adopt new thinking and push for positive change in our industry. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Additional Information:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><em>Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location.</em> </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><em>To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.</em></span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">#LI-MB1</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">#LI-Onsite</span></p>\n<p><br></p>",
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