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Process Lead, New York, #1367

Gopuff · New York, NY · On Site · Active · Lever

Job facts

Field	Value
Company	Gopuff
Title	Process Lead, New York, #1367
Normalized title	-
Department / team	Field Operations / Process Leads
Location	New York, NY, United States
Work model	On Site
Employment type	Full Time
Salary	-
Status	active
ATS provider	Lever
Posted / first seen	2023-02-23 / 2026-05-29
Changed / last seen	2026-06-06 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Gopuff.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Lever.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in New York.	Open
Department jobs	Active postings in Field Operations.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Gopuff
Source	71e216e9-8733-412d-a57f-0a4ccf39db30
ATS provider	Lever

Description

The Process Lead is a frontline leader responsible for delivering an exceptional customer experience while driving operational excellence across all sales channels, including walk-in retail, Buy Online Pick Up In Store (BOPIS), local delivery, and direct-to-consumer shipping. This role leads daily store execution, coaches team members, ensures service standards are met, and maintains efficient inventory and fulfillment processes. The Process Lead serves as the bridge between leadership and frontline associates, ensuring customers receive fast, friendly, and knowledgeable service whether shopping in-store, online, or through delivery. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. Responsibilities Customer Experience Leadership Lead by example in delivering outstanding customer service. Create a welcoming and engaging shopping environment. Assist customers with product selection, recommendations, and store navigation. Resolve customer concerns quickly and professionally. Ensure every customer interaction reflects Warehouse Wines & Spirits' commitment to service excellence. Omnichannel Fulfillment Execution Oversee the execution of: Walk-in retail transactions Buy Online Pick Up In Store orders Local delivery orders Shipping and fulfillment orders Monitor order completion times and service-level expectations. Ensure orders are picked accurately and delivered on time. Troubleshoot operational bottlenecks impacting customer experience. Team Leadership Lead daily shift operations. Train and coach Operations Associates on customer service standards and operational procedures. Conduct daily huddles and communicate priorities. Provide ongoing feedback and performance coaching. Foster a positive, accountable, and customer-focused culture. Inventory & Merchandising Maintain inventory accuracy through cycle counts and audits. Ensure shelves and displays remain fully stocked and customer-ready. Monitor product rotation and freshness standards. Support receiving and replenishment activities. Identify and address inventory discrepancies. Compliance & Safety Ensure compliance with all alcohol sales regulations. Verify age restrictions and ID requirements are consistently followed. Maintain a safe environment for employees and customers. Enforce company policies and operational standards. Business Performance Support achievement of store sales and profitability goals. Drive basket-building opportunities through suggestive selling and product knowledge. Monitor productivity, order accuracy, and customer satisfaction metrics. Identify opportunities to improve operational efficiency and customer experience. Qualifications 2+ years of retail, fulfillment, hospitality, or operational leadership experience. Previous experience leading teams preferred. Strong customer service mindset. Ability to thrive in a fast-paced, high-volume environment. Experience with POS, inventory systems, or order management systems preferred. Passion for wine, spirits, beer, and customer engagement preferred. What we Offer Medical/Dental/Vision Insurance (for full-time employees) 401(k) Retirement Savings Plan 25% employee discount & FAM Membership Vacation and Sick Time for eligible employees EAP through AllOne Health (formerly Carebridge) Pay: Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area. New York, NY Pay Rate: USD $20.25 The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

Full job record

Job ID	56705c5d85794dbbc04a8fefc03dac2356a29911
Org ID	967a89a2-2aee-4aae-9ad5-3fc3eba135ff
Source ID	71e216e9-8733-412d-a57f-0a4ccf39db30
Board ID	71e216e9-8733-412d-a57f-0a4ccf39db30
Provider	lever
Provider Job Key	d4dda7d6-23c6-456a-94f0-422f17acab04
Title	Process Lead, New York, #1367
Normalized Title	—
Status	active
Active	yes
Location Text	New York, NY
Department	Field Operations
Team	Process Leads
Employment Type	Full Time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	NY
City	New York
Salary Raw	—
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://jobs.lever.co/gopuff/d4dda7d6-23c6-456a-94f0-422f17acab04
Apply URL	https://jobs.lever.co/gopuff/d4dda7d6-23c6-456a-94f0-422f17acab04/apply
First Seen At	2026-05-29 07:02:42Z
Last Seen At	2026-06-06 07:56:43Z
Last Checked At	2026-06-06 07:56:43Z
Last Changed At	2026-06-06 07:56:43Z
Inactive At	—
Source Posted At	2023-02-23 17:25:36Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=gopuff/date=2026-06-06/2026-06-06T07-56-38-857Z-3939068cf81af42721e121b9368a79dbc0f3961eb506db4af3ccbc3e546f1fe0.json

Event Fields

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  "last_changed_at": "2026-06-06T07:56:43.281Z",
  "active_status": "active"
}

Parsed Structured

{
  "language": "en",
  "location": {
    "raw": "New York, NY",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:42.699Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York, NY",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

Extensions

{}

Native Structured

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<div>\n<h4 style=\"margin-top: 12pt; margin-bottom: 2pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Customer Experience Leadership</span></strong></h4>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Lead by example in delivering outstanding customer service.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Create a welcoming and engaging shopping environment.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Assist customers with product selection, recommendations, and store navigation.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Resolve customer concerns quickly and professionally.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Ensure every customer interaction reflects Warehouse Wines &amp; Spirits' commitment to service excellence.</span></p>\n</li>\n\n<h4 style=\"margin-top: 12pt; margin-bottom: 2pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Omnichannel Fulfillment Execution</span></strong></h4>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Oversee the execution of:</span></p>\n<ul style=\"padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Walk-in retail transactions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Buy Online Pick Up In Store orders</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Local delivery orders</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Shipping and fulfillment orders</span></p>\n</li>\n\n\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Monitor order completion times and service-level expectations.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ensure orders are picked accurately and delivered on time.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Troubleshoot operational bottlenecks impacting customer experience.</span></p>\n</li>\n\n<h4 style=\"margin-top: 12pt; margin-bottom: 2pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Team Leadership</span></strong></h4>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Lead daily shift operations.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Train and coach Operations Associates on customer service standards and operational procedures.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Conduct daily huddles and communicate priorities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Provide ongoing feedback and performance coaching.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Foster a positive, accountable, and customer-focused culture.</span></p>\n</li>\n\n<h4 style=\"margin-top: 12pt; margin-bottom: 2pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Inventory &amp; Merchandising</span></strong></h4>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Maintain inventory accuracy through cycle counts and audits.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ensure shelves and displays remain fully stocked and customer-ready.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Monitor product rotation and freshness standards.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Support receiving and replenishment activities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Identify and address inventory discrepancies.</span></p>\n</li>\n\n<h4 style=\"margin-top: 12pt; margin-bottom: 2pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Compliance &amp; Safety</span></strong></h4>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ensure compliance with all alcohol sales regulations.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Verify age restrictions and ID requirements are consistently followed.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Maintain a safe environment for employees and customers.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Enforce company policies and operational standards.</span></p>\n</li>\n\n<h4 style=\"margin-top: 12pt; margin-bottom: 2pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Business Performance</span></strong></h4>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Support achievement of store sales and profitability goals.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Drive basket-building opportunities through suggestive selling and product knowledge.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Monitor productivity, order accuracy, and customer satisfaction metrics.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Identify opportunities to improve operational efficiency and customer experience.</span></p>\n</li>\n\n</ul></ul></ul></ul></ul></li></ul></ul></div>"
    },
    {
      "text": "Qualifications",
      "content": "\n<li><span style=\"font-size: 11pt;\">2+ years of retail, fulfillment, hospitality, or operational leadership experience.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Previous experience leading teams preferred.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong customer service mindset.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ability to thrive in a fast-paced, high-volume environment.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Experience with POS, inventory systems, or order management systems preferred.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Passion for wine, spirits, beer, and customer engagement preferred.</span></p>\n</li>\n"
    },
    {
      "text": "What we Offer",
      "content": "<div>\n\n<li>Medical/Dental/Vision Insurance (for full-time employees)</li>\n<li>401(k) Retirement Savings Plan</li>\n<li>25% employee discount &amp; FAM Membership</li>\n<li>Vacation and Sick Time for eligible employees</li>\n<li>EAP through AllOne Health (formerly Carebridge)</li>\n\n</div>"
    },
    {
      "text": "Pay: ",
      "content": "\n<li>Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.</li>\n<li><strong>New York, NY Pay Rate: USD $20.25</strong></li>\n<li>The salary range above reflects what we’d reasonably expect to pay candidates. A&nbsp; candidate’s starting pay will be determined based on job-related skills, experience,&nbsp; qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation&nbsp; package, please reach out to the designated recruiter for this role.&nbsp;</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1677173136095,
  "updatedAt": null,
  "categories": {
    "team": "Process Leads",
    "location": "New York, NY",
    "commitment": "Full Time",
    "department": "Field Operations",
    "allLocations": [
      "New York, NY"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}

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