Front Desk Staff - Wilson Lawn & Racquet Club

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    "requisitionDescription": "<div><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><br></span></p><p id=\"isPasted\"><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member&rsquo;s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region&rsquo;s rich heritage.<br></span></p><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><strong>Job Summary:</strong></span></p><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>The Front Desk Staff plays a vital role in creating a welcoming and hospitable environment for members and guests in a dynamic and fast-paced club setting. This position requires a courteous yet professional attitude during all interactions, ensuring exceptional service is delivered at every touchpoint. The ideal candidate will be flexible, detail-oriented, and committed to maintaining a positive atmosphere while supporting a wide variety of activities and day-to-day operations.</span></p><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><strong>Essential Job Functions:&nbsp;</strong></span></p><ul><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Answer telephone in an efficient and professional manner.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Deliver a consistently high level of personalized service to both members and resort guests, ensuring a welcoming and refined experience.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Respond to special requests or last-minute changes with poise and flexibility, maintaining a solutions-oriented approach.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Provide accurate and timely information regarding court assignments, weekly programming, and upcoming events.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Take reservations for members and guests, and assign courts as needed.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Monitor court usage to ensure efficient turnover, timely transitions between reservations, and adherence to club policies.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Maintain close and direct communication with the Shop Supervisor, Member Concierge and Resort.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Check in members and guests and collect guest fees as applicable.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Ensure the front desk area is always neat, professional, and representative of club standards.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Perform opening and closing duties according to current standards.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Maintain the organization of tennis shop merchandise, adjusting displays, stocking, and rotating stock.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Keep the storeroom and shop organized; maintain inventory pars.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Monitor and restock office supplies.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Submit maintenance tickets as needed.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Maintain cleanliness and overall presentation of the tennis shop.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Assist customers with merchandise selection and sales.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Support monthly inventory processes.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Process transactions using the POS system.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Assist with facility and event setup as needed.</li></ul><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><strong>Qualifications:</strong></span></p><ul><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Friendly, professional demeanor with a customer-first attitude.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Previous hospitality experience preferred.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Proficiency in POS systems, reservation software, and calendar management.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Strong verbal and written communication skills; fluency in English required.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Prior experience in a resort or club environment is a plus.</li></ul><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><strong>Physical Requirements:</strong></span></p><ul><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Work tasks are performed both indoors and outdoors.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Must be able to lift 50lbs.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Requires manual dexterity to use and operate all necessary equipment.</li><li style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.</li></ul><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><br></span></p><p><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'><br></span></p><p style=\"text-align: center;\"><em><span style='font-family: garamond, \"times new roman\", serif; font-size: 18px;'>Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.</span></em></p><p><br></p></div>\n",
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