Parking Registration Coordinator

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    "ShortDescriptionStr": "The Parking Registration Coordinator supports the daily operations of the parking office by managing parking registrations, permits, customer accounts, and related administrative processes. This role provides front-line customer service to students, employees, visitors, and campus partners while maintaining accurate records, processing payments, coordinating permit distribution, and ensuring compliance with parking policies and accessibility accommodations. The coordinator assists with parking assignments, special event operations, reporting, and troubleshooting parking systems and account issues. Successful candidates will demonstrate strong organizational, communication, and customer service skills, with the ability to prioritize multiple tasks in a fast-paced environment while working collaboratively with campus departments and transportation staff.",
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    "ExternalDescriptionStr": "<p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Special Instructions to Applicants:</strong> All interested applicants should attach a resume in the Supporting Documents section of the application. We suggest the documents be in PDF format to avoid formatting issues.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong><u>About Rice:</u></strong></span></span><br><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News &amp; World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system, which supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. These values guide our decisions and behaviors and shape Rice’s culture. They are reflected in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community, and Excellence.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong><u>Position Summary:</u></strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">The Parking Registration Coordinator supports the daily operations of the parking office by managing parking registrations, permits, customer accounts, and related administrative processes. This role provides front-line customer service to students, employees, visitors, and campus partners while maintaining accurate records, processing payments, coordinating permit distribution, and ensuring compliance with parking policies and accessibility accommodations. The coordinator assists with parking assignments, special event operations, reporting, and troubleshooting parking systems and account issues. Successful candidates will demonstrate strong organizational, communication, and customer service skills, with the ability to prioritize multiple tasks in a fast-paced environment while working collaboratively with campus departments and transportation staff.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong><u>Ideal Candidate Statement:</u></strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">The ideal candidate is a highly organized, customer-focused professional with experience in parking registration and office operations. They possess strong communication and problem-solving skills, demonstrate attention to detail, and are able to effectively manage multiple priorities in a fast-paced environment. The successful candidate works collaboratively with others, provides exceptional customer service, and is committed to supporting efficient and accessible parking operations for the campus community.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">This role is classified as an essential position, requiring on-site presence to effectively carry out its vital functions.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong><u>Hiring Range:&nbsp;</u></strong>$19.08 - $22.92 per hour</span></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\">*Non-Exempt (hourly) positions under&nbsp;</span></i></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://knowledgecafe.rice.edu/fair-labor-standards-act-flsa\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\">FLSA</span></i></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\"> are eligible for overtime.</span></i></span></p><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong><u>Minimum Requirements:</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">High school diploma or equivalent</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">2+ years of experience in parking front office registration and/ or parking operations</span></span></p><ul style=\"list-style-type: circle;\"><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">In lieu of the experience requirement, additional related education, above and beyond what is required, may be substituted on an equivalent year-for-year basis.</span></span></p></li></ul></li></ul><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Proficient computer skills and demonstrated experience with office software and email applications</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Demonstrated success in follow-through and completing routine tasks</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Advanced organizational skills and attention to detail</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Advanced verbal and written communication skills</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Excellent customer service and interpersonal skills, with the ability to work as part of a team</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Ability to prioritize and multitask</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Actively looks for ways to help people</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Follows instructions</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Knowledge of parking office operations</span></span></p></li></ul><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong><u>Essential Functions:</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Providing front desk and administrative support for the Parking Registration office</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Processing parking registrations, permits, decals, and renewals</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Maintaining parking databases and records for vehicles, permit holders, and assigned spaces</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Assisting customers with parking applications, payments, account updates, and policy questions</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Coordinating permit distribution and access credentials (hangtags, gate access, license plate registrations, etc.)</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Monitoring permit eligibility and ensuring compliance with parking policies</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Reconciling payments, generating reports, and supporting financial tracking for parking operations</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Managing waitlists and allocations for high-demand parking areas</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Supporting citation appeals or coordinating with enforcement staff regarding permit-related issues</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Communicating parking updates, closures, special event impacts, and policy changes to campus or facility users</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Assisting with special event parking logistics and temporary permit issuance</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Collaborating with departments (such as Transportation, Public Safety, Housing &amp; Dining, HR, or Facilities) as needed</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Troubleshooting parking software, online registration portals, and customer account issues</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Preparing usage statistics, occupancy reports, and operational summaries for leadership</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Ensuring compliance with accessibility parking accommodations and institutional policies</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Supporting onboarding processes for new employees, students, residents, or tenants requiring parking access</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Providing front-line customer service through email, phone, walk-ins, or ticketing systems</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Coordinating student and employee parking assignments by semester or academic year</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Managing parking access tied to payroll deduction or student billing systems</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Supporting move-in, commencement, athletic events, and large campus events</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Working with the Transportation office to address mobility and parking concerns</span></span></p></li><li><p style=\"line-height: 15pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10.5pt;\">Performs all other duties as assigned</span></span></p></li></ul><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\"><strong>Rice University HR | Benefits:</strong></span></i></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://knowledgecafe.rice.edu/benefits\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\"> https://knowledgecafe.rice.edu/benefits</span></i></span></a></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\"><strong>Rice Mission and Values:</strong></span></i></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.rice.edu/mission-values\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\"> Mission and Values | Rice University</span></i></span></a></p><p style=\"line-height: normal; margin: 12pt 0in 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\">Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University’s Human Resources Office via email at [email protected] for support.</span></i></span></p><p style=\"line-height: normal; margin: 12pt 0in 0in;\"><br><span style=\"color: black; font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10.5pt;\">If you have any additional questions, please email us at [email protected]. Thank you for your interest in employment with Rice University.</span></i></span></p>",
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