CRM Software Solutions Developer (28526)

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    "jobTitle": "CRM Software Solutions Developer (28526)",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">OUR UNIVERSITY</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. </span></span></em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. </span></span></em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">JOB SUMMARY</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Responsible for the administration and continuous optimization of the University&#39;s Salesforce platform to align with institutional objectives. This role involves managing user accounts, maintaining data integrity, and developing customized solutions such as workflows, reports, and dashboards to streamline business processes. This developer will work with the Software Solutions team and collaborate with cross-functional teams to identify technical requirements, implement system updates, and provide end-user training to facilitate platform adoption and improve operational efficiency.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">ESSENTIAL FUNCTIONS OF THE JOB</span></u></strong><em><u><span style=\"color:#494949;\"> (provide list of items which are essential to effective outcomes in this role):</span></u></em></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Manage daily operations, including setting up user accounts, roles, profiles, and permission sets to ensure secure and appropriate system access to Salesforce.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Work within the Salesforce interface to design and implement customized elements such as custom objects, fields, page layouts, and record types.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Develop and maintain workflows, validation rules, and approval processes to reduce manual data entry and streamline operations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Build and maintain insightful dashboards and reports that provide real-time visibility into key performance indicators (KPIs) for sales, marketing, and leadership teams</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Oversee data hygiene by performing regular cleanups, managing duplicate records, and maintaining accurate data feeds between Salesforce and other internal systems.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate and support the integration of Salesforce with external applications, plugins, and marketing automation platforms to ensure seamless data flow across the organization.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Serve as the primary point of contact for resolving technical challenges, bug fixing, and providing ongoing support to internal users.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Develop training materials and lead sessions for new and existing users to drive platform adoption and ensure the team utilizes the latest seasonal releases effectively.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Other duties as assigned</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">STANDARD UNIVERSITY EXPECTATIONS:</span></u></strong><strong> </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Model and encourage collaboration among University departments assuring effective communication and operations.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Understand the University&rsquo;s policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University&rsquo;s Code of Conduct and Ethics.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Be mindful and supportive of the overall Mission of Ottawa University.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Exercise Inclusivity in your daily actions accruing alignment within expectations of the University&rsquo;s Mission Statement and Statement of Inclusion, Openness, and Community.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"color:#494949;\">NOTE</span></u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"color:#000000;\">This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship</span></em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.</span></span></em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&nbsp;</p>\r\n",
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Assure that University and student information is managed in a confidential and ethical manner in accordance with the University&rsquo;s Code of Conduct and Ethics.\\r\\n\\tProvide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. \\r\\n\\tBe mindful and supportive of the overall Mission of Ottawa University.\\r\\n\\tExercise Inclusivity in your daily actions accruing alignment within expectations of the University&rsquo;s Mission Statement and Statement of Inclusion, Openness, and Community.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNOTE\\r\\n\\r\\nThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.\\r\\n\\r\\nOttawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.\\r\\n\\r\\n&nbsp;\\r\\nQualificationsREQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity): \\r\\nBachelor&rsquo;s Degree, Salesforce Certifications, or equivalent work experience required.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nREQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity) \\r\\n3+ years of experience in Salesforce administration and development.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below:\\r\\n\\r\\n\\r\\n\\tFosters an inclusive team environment and works well with cross-functional teams.\\r\\n\\tTakes initiative to identify problems and discover ways to solve them with minimal supervision.\\r\\n\\tExibits a natural leadership ability tho organizes members toward achieving organizational goals.\\r\\n\\tCapable of triaging issues with a focus on identifying and prioritizing high-impact solutions.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below:\\r\\n\\r\\n\\r\\n\\tProlonged periods of sitting. Must be able to lift 5-15 pounds at a time. Office building requires daily use of stairs.&nbsp; This position may require evening and weekend activities for certain events and meetings and periodic long hours depending upon business cycle and priorities.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTRAVEL REQUIREMENTS: No - Travel Required\\r\\n\\r\\n\\r\\n\\tIf YES, list type and approximate percentage: None\\r\\n\\tResponsible for driving students and University vehicles as part of job duties (YES/NO): No\\r\\n\\r\\n\",\"responsibilities\":\"OUR UNIVERSITY\\r\\n\\r\\nOttawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. \\r\\n\\r\\nOttawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJOB SUMMARY\\r\\n\\r\\nResponsible for the administration and continuous optimization of the University&#39;s Salesforce platform to align with institutional objectives. 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This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.\\r\\n\\r\\nOttawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"OTTAWA UNIVERSITY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=AB201C499D53A5D603D5BE296513B383\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"\",\"addressLocality\":\"\",\"addressRegion\":\"\",\"postalCode\":\"\",\"addressCountry\":\"USA\"}},\"qualifications\":\"REQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity): \\r\\nBachelor&rsquo;s Degree, Salesforce Certifications, or equivalent work experience required.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nREQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity) \\r\\n3+ years of experience in Salesforce administration and development.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below:\\r\\n\\r\\n\\r\\n\\tFosters an inclusive team environment and works well with cross-functional teams.\\r\\n\\tTakes initiative to identify problems and discover ways to solve them with minimal supervision.\\r\\n\\tExibits a natural leadership ability tho organizes members toward achieving organizational goals.\\r\\n\\tCapable of triaging issues with a focus on identifying and prioritizing high-impact solutions.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below:\\r\\n\\r\\n\\r\\n\\tProlonged periods of sitting. Must be able to lift 5-15 pounds at a time. Office building requires daily use of stairs.&nbsp; This position may require evening and weekend activities for certain events and meetings and periodic long hours depending upon business cycle and priorities.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTRAVEL REQUIREMENTS: No - Travel Required\\r\\n\\r\\n\\r\\n\\tIf YES, list type and approximate percentage: None\\r\\n\\tResponsible for driving students and University vehicles as part of job duties (YES/NO): No\\r\\n\\r\\n\",\"experienceRequirements\":\"REQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity): \\r\\nBachelor&rsquo;s Degree, Salesforce Certifications, or equivalent work experience required.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nREQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity) \\r\\n3+ years of experience in Salesforce administration and development.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below:\\r\\n\\r\\n\\r\\n\\tFosters an inclusive team environment and works well with cross-functional teams.\\r\\n\\tTakes initiative to identify problems and discover ways to solve them with minimal supervision.\\r\\n\\tExibits a natural leadership ability tho organizes members toward achieving organizational goals.\\r\\n\\tCapable of triaging issues with a focus on identifying and prioritizing high-impact solutions.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below:\\r\\n\\r\\n\\r\\n\\tProlonged periods of sitting. Must be able to lift 5-15 pounds at a time. Office building requires daily use of stairs.&nbsp; This position may require evening and weekend activities for certain events and meetings and periodic long hours depending upon business cycle and priorities.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTRAVEL REQUIREMENTS: No - Travel Required\\r\\n\\r\\n\\r\\n\\tIf YES, list type and approximate percentage: None\\r\\n\\tResponsible for driving students and University vehicles as part of job duties (YES/NO): No\\r\\n\\r\\n\",\"industry\":\"Computer\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#494949;\">REQUIRED EDUCATION: </span></strong><em><span style=\"color:#494949;\">(education based on essential job duties and requirements consistent with business necessity): </span></em></span><br />\r\n<span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Bachelor&rsquo;s Degree, Salesforce Certifications, or equivalent work experience required.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#494949;\">REQUIRED EXPERIENCE: (</span></strong><em><span style=\"color:#494949;\">experience based on requirements in role and are consistent with business necessity)</span></em><strong> </strong></span><br />\r\n<span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">3+ years of experience in Salesforce administration and development.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#494949;\">ADDITIONAL ELIGIBILITY REQUIREMENTS: </span></strong><em><span style=\"color:#494949;\">List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) <strong>Provide a list of items below:</strong></span></em></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-top:16px;margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Fosters an inclusive team environment and works well with cross-functional teams.</span></span></span></span></li>\r\n\t<li style=\"margin-top:16px;margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Takes initiative to identify problems and discover ways to solve them with minimal supervision.</span></span></span></span></li>\r\n\t<li style=\"margin-top:16px;margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Exibits a natural leadership ability tho organizes members toward achieving organizational goals.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Capable of triaging issues with a focus on identifying and prioritizing high-impact solutions.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#494949;\">WORKING CONDITIONS </span></strong><em><span style=\"color:#494949;\">(Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). <strong>Provide a list of items below:</strong></span></em></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Prolonged periods of sitting. Must be able to lift 5-15 pounds at a time. Office building requires daily use of stairs.&nbsp; This position may require evening and weekend activities for certain events and meetings and periodic long hours depending upon business cycle and priorities.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#494949;\">TRAVEL REQUIREMENTS:</span></strong><span style=\"color:#494949;\"> No - Travel Required</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">If YES, list type and approximate percentage: </span><span style=\"color:#494949;\">None</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#494949;\">Responsible for driving students and University vehicles as part of job duties (YES/NO): No</span></span></span></li>\r\n</ul>\r\n",
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