Sr. Network Engineer

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          "text": "<p>IT Management Corporation (ITMC), through its 101VOICE division, is seeking an experienced <strong>Senior Network Engineer</strong> to support and enhance reliable communication systems for education, government, and healthcare customers.</p><p>This role is designed for a senior-level engineer who can operate across <strong>advanced customer support</strong>, <strong>project engineering</strong>, <strong>solution engineering</strong>, and <strong>company-wide technical initiatives</strong>. The Senior Network Engineer acts as a Level 2 / Level 3 escalation point, a technical leader on projects, a trusted partner to sales, and a key contributor to the stability and reliability of ITMC and 101VOICE infrastructure.</p><p>The ideal candidate is technically strong, execution-focused, well-organized, and able to communicate clearly with both technical and non-technical audiences.</p>",
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          "text": "<p><strong>1. Advanced Network &amp; Systems Support (Level 2 / Level 3)</strong></p><ul><li>Serve as an escalation resource for complex network and systems issues after Level 1 troubleshooting has been exhausted.</li><li>Diagnose and resolve advanced issues involving LAN, WAN, Wi-Fi, firewalls, routing, switching, UCaaS-related infrastructure, and systems.</li><li>Perform root-cause analysis and recommend both immediate remediation and long-term solutions.</li><li>Maintain customer confidence and service reliability during incidents.</li></ul><p><strong>2. Project Engineering (Internal &amp; Customer-Facing)</strong></p><ul><li>Design, implement, and support network and systems projects for customers and internal ITMC/101VOICE infrastructure.</li><li>Participate in scheduled maintenance, upgrades, migrations, and infrastructure improvements.</li><li>Perform after-hours or weekend work when required for maintenance windows or emergency situations.</li><li>Collaborate with project managers, operations, and engineering teams to ensure successful project delivery.</li></ul><p><strong>3. Solution Engineering &amp; Sales Support</strong></p><ul><li>Partner with the sales team during pre-sales and proposal phases.</li><li>Review proposed solutions to ensure technical feasibility, scalability, and supportability.</li><li>Participate in customer technical discussions, solution reviews, and design validation when needed.</li><li>Help translate business requirements into executable technical solutions.</li></ul><p><strong>4. Company &amp; Platform Initiatives</strong></p><ul><li>Support initiatives related to reliability, scalability, and performance of 101VOICE communication platforms.</li><li>Assist with internal infrastructure improvements, standardization, and optimization efforts.</li><li>Address issues ranging from simple to highly complex to protect customer experience and system stability.</li><li>Contribute to continuous improvement of processes, standards, and technical documentation.</li></ul><p><strong>Documentation &amp; Accountability</strong></p><ul><li>All work must be tracked, documented, and time-logged in ITMC’s ticketing and project management systems.</li><li>Maintain clear, thorough documentation so work can be understood, supported, and continued by others.</li><li>Follow ITMC’s execution standards, workflows, and escalation procedures.</li></ul>",
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          "text": "<p>IT Management Corporation (ITMC), through its 101VOICE division, is seeking a <strong>Senior Network Engineer</strong> to support our growing portfolio of education, government, and healthcare customers. This role is a senior-level technical position that blends <strong>advanced troubleshooting</strong>, <strong>project execution</strong>, <strong>solution engineering</strong>, and <strong>company-wide technical initiatives</strong>.</p><p>This individual serves as an escalation point for complex network and systems issues, a technical leader on internal and customer-facing projects, a trusted partner to the sales team, and a contributor to the reliability and execution standards that define 101VOICE.</p><p>Success in this role requires deep technical expertise, strong documentation discipline, a team-first mindset, and alignment with ITMC’s execution methodology and culture.</p>",
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          "text": "<p><strong>Required Qualifications</strong></p><ul><li>Senior-level experience in network and systems engineering.</li><li>Strong hands-on experience with enterprise networking (routing, switching, VLANs, QoS).</li><li>Experience with enterprise Wi-Fi, firewalls, and security platforms.</li><li>Proven ability to troubleshoot complex issues in customer environments.</li><li>Strong documentation and organizational skills.</li><li>Excellent verbal and written communication skills.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience supporting education (K–12 or higher education), government, or healthcare environments.</li><li>Experience working with major manufacturers such as Cisco, Ruckus, Palo Alto Networks, Fortinet, or similar platforms.</li><li>Experience supporting UCaaS, VoIP, or communication-critical infrastructure.</li><li>Relevant certifications (Cisco, Palo Alto, Ruckus, etc.) are a plus but not required.</li><li>Comfortable working independently</li><li>Professional presence when engaging with customers</li><li>Strong sense of ownership and accountability</li><li>Able to balance operational urgency with everyday task</li></ul><p><strong>Key Success Factors</strong></p><ul><li>Strong team player who collaborates effectively and follows established execution methods and company culture.</li><li>Versatile communicator who adjusts messaging based on audience, expectations, and time constraints—able to be detailed when needed and concise when required.</li><li>Strong time awareness with the ability to manage multiple priorities and timelines simultaneously.</li><li>Ability to develop multiple plans of attack, including short-term stabilization solutions and long-term corrective designs, with a clear understanding of risks, trade-offs, and ramifications.</li><li>Calm, methodical approach under pressure, especially in customer-impacting situations.</li><li>Commitment to reliability, accountability, and customer trust.</li></ul><p>All your information will be kept confidential according to EEO guidelines.</p><ul></ul>",
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