Customer Service Representative

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    "description_html": "<p>&nbsp;</p><p><strong>Customer Service Representative</strong> <strong>(Member Advocate)</strong>&nbsp;</p><p><br></p><p><strong>Company:</strong> Path Vacations <br><strong>Location:</strong> Sanbornton, NH <br><strong>Job Type:</strong> Full-time (40 hrs/week) <br><strong>Schedule:</strong> Monday–Friday, 9:30a to 6p &nbsp;<br><strong>Work Environment:</strong> On-site</p><p>&nbsp; &nbsp;</p><p><strong>About the Role</strong>&nbsp;</p><p><br></p><p>We are seeking a dependable and detail-oriented Customer Service Representative to support our vacation membership operations. This role is responsible for assisting customers with account-related needs, reservations, and general inquiries while ensuring a high level of service and accuracy.&nbsp;</p><p>This position combines customer interaction, administrative responsibilities, and coordination with internal teams. The ideal candidate is organized, professional, and comfortable handling both phone and computer-based tasks throughout the day.&nbsp;</p><p><br></p><p><strong>Responsibilities</strong>&nbsp;</p><ul><li>Answer inbound customer phone calls in a professional and courteous manner&nbsp;</li><li>Process customer payments and accurately enter them into the system&nbsp;</li><li>Make outbound calls for follow-ups and general customer support&nbsp;</li><li>Assist customers with booking reservations through company resorts and affiliated partners&nbsp;</li><li>Respond to customer emails and provide clear, timely communication&nbsp;</li><li>Coordinate with internal departments and escalate issues when appropriate&nbsp;</li><li>Perform administrative tasks including scanning, filing, document management, and mailings&nbsp;</li><li>Maintain accurate records of customer interactions and transactions&nbsp;</li><li>Support internal teams with additional tasks and projects as assigned&nbsp;</li></ul><p><strong>Qualifications</strong>&nbsp;</p><ul><li>High School Diploma or equivalent required&nbsp;</li><li>Prior experience in the hospitality industry&nbsp;</li></ul><p><strong>Benefits</strong>&nbsp;</p><ul><li>401(k)&nbsp;&nbsp;</li><li>Health insurance&nbsp;</li><li>Paid vacation&nbsp;&nbsp;</li><li>Paid holidays&nbsp;</li><li>Access to resort amenities including fitness center, pool, golf course, laser tag, and more&nbsp;</li></ul>",
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      "description": "<p>Description</p><p> </p><p><strong>Customer Service Representative</strong> <strong>(Member Advocate)</strong> </p><p><br/></p><p><strong>Company:</strong> Path Vacations <br/><strong>Location:</strong> Sanbornton, NH <br/><strong>Job Type:</strong> Full-time (40 hrs/week) <br/><strong>Schedule:</strong> Monday–Friday, 9:30a to 6p  <br/><strong>Work Environment:</strong> On-site</p><p>   </p><p><strong>About the Role</strong> </p><p><br/></p><p>We are seeking a dependable and detail-oriented Customer Service Representative to support our vacation membership operations. This role is responsible for assisting customers with account-related needs, reservations, and general inquiries while ensuring a high level of service and accuracy. </p><p>This position combines customer interaction, administrative responsibilities, and coordination with internal teams. The ideal candidate is organized, professional, and comfortable handling both phone and computer-based tasks throughout the day. </p><p><br/></p><p><strong>Responsibilities</strong> </p><ul><li>Answer inbound customer phone calls in a professional and courteous manner </li><li>Process customer payments and accurately enter them into the system </li><li>Make outbound calls for follow-ups and general customer support </li><li>Assist customers with booking reservations through company resorts and affiliated partners </li><li>Respond to customer emails and provide clear, timely communication </li><li>Coordinate with internal departments and escalate issues when appropriate </li><li>Perform administrative tasks including scanning, filing, document management, and mailings </li><li>Maintain accurate records of customer interactions and transactions </li><li>Support internal teams with additional tasks and projects as assigned </li></ul><p><strong>Qualifications</strong> </p><ul><li>High School Diploma or equivalent required </li><li>Prior experience in the hospitality industry </li></ul><p><strong>Benefits</strong> </p><ul><li>401(k)  </li><li>Health insurance </li><li>Paid vacation  </li><li>Paid holidays </li><li>Access to resort amenities including fitness center, pool, golf course, laser tag, and more </li></ul><p>Requirements</p><p> <strong>Requirements</strong> </p><ul><li>Strong communication and customer service skills </li><li>High attention to detail and accuracy </li><li>Professional and consistent demeanor </li><li>Ability to manage multiple tasks and priorities </li><li>Comfortable working across departments </li><li>General computer proficiency, including Microsoft Office (Word, Excel, Outlook) </li><li>Ability to clearly explain information and resolve customer inquiries </li></ul>",
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