Home › Companies › B77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2 › Mgr Retail Services Sr
Mgr Retail Services Sr
B77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2 · El Segundo, CA, US, El Segundo, CA · Active · $93,200–$116,500 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | B77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2 |
| Title | Mgr Retail Services Sr |
| Normalized title | - |
| Department / team | - |
| Location | El Segundo, CA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $93,200–$116,500 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from B77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in El Segundo. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | B77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2 |
| Source | 46d6e60a-77c3-4bbb-b33a-19480e3da807 |
| ATS provider | ADP Workforce Now Recruiting |
Description
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GENERAL SUMMARY: The Mgr Retail Services Sr is responsible for overseeing the assigned Member Service Centers; the overall success and growth for assigned Member Service Centers; acting as the relationship manager for existing members and providing them with continuing financial advice as appropriate, determining member’s loan and deposit needs and deepening existing member relationships; directing the staffs at assigned MSCs and attaining maximum MSCs productivity, member service and new business development objectives. The position is also responsible for meeting all the compliance and audit requirements. This position typically oversees a Member Service Center that has a larger deposit base, higher transaction volume, complex transactions, or assigned FTE. This individual may be responsible for overseeing multiple Member Service Center (MSC).
NATURE AND SCOPE OF POSITION:
The Mgr Retail Services Sr position is at the management level and reports to the Regional Director of Retail Services in assigned area. The position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures Kinecta Federal Credit Union in general.
SUPERVISORY RESPONSIBILITIES:
The position will be responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding high performing employees. The following positions typically report to the Retail Service Manager, Sr.: · Assistant Retail Services Manager Sr
· Assistant Retail Service Manager
Personal Financial Advisor I, II, III, IV.
ESSENTIAL DUTIES AND RESPONSIBILITIES: · Responsible for the development and attainment of production, service and sales, and service quality goals at assigned MSC through development of comprehensive and measurable sales and service activities. · Must lead the branch/team in new membership growth.
· Acts as the relationship manager for existing members providing continuing financial advice as appropriate, determining members’ loan and deposits needs and deepening existing member relationships.
· Responsible for training and development of new employees at their assigned Member Service Center.
· Evaluates the overall effectiveness of the Member Services Centers through analysis of sales and service reports. Communicates Member Service Center goals and service and sales expectations to all staff members.
· Maintains and manages mortgage, equity, and consumer loan pipelines, resolving “prior day” issues, and complying with new account and loan audit requirements.
· Provide coaching to the Member Service Center employees to ensure consistency of sales and service standards. Utilizes coaching and counseling to build and to increase sales and service and sales performance of staff members.
· Conducts, complies, and monitor audit guidelines and ensuring operational integrity of the MSC. · Ensures branch operations are properly managed. Involved in daily operations as needed.
· Assists members with notaries, medallions, and signature guarantees.
· Ensures proper coverage of the MSC by adequately staffing the branch, setting appropriate schedules for staff, and monitoring paid time off schedules, reviews timecards.
· Operates the MSC as a true “profit” center with direct control of expense and revenue generation.
· Provides high level support to the Regional Manager in creating a strong sales and service culture in assigned MSC.
· Provides direction and support to MSC staff members to ensure proper safeguarding of assets and conformity to Credit Union policies and procedures. Minimizes Credit Union exposure to losses through appropriate risk assessment and management.
· Recruits and develops top talent at all levels of the Member Service Center.
· Solicits local Select Employee Groups (SEG) to increase presence within community. Increases existing SEG penetration through lunchtime visits and seminars.
· Identify opportunities for brand and image campaigns and submit ideas and requests to Marketing Department.
· Sponsors local community events on behalf of Kinecta Federal Credit Union. Works in conjunction with the Communities Program Manager assisting and participating with projects and events.
· Works with business partners such as Mortgage, Wealth Management and Business Services to build relationships with members for these services.
· Coordinates with other Kinecta departments, including Talent development, to bring focused and specific training to MSCs as needed.
· Becomes the subject matter expert with regards to the local community. Gathers market data regarding the local community that enables building and maintaining relationships with existing and new members.
· Maintains memberships and other relationships with community organizations including but not limited to Chambers of Commerce, Rotary to build relationship with new and existing members.
· Subject matter expert with complex transactions with minimal support.
· Ability to work under pressure with minimal Regional Director support.
· Assists Regional Director when they are not in the office by being a support to other MSCs.
· Assists Regional Director with special projects.
· Coordinating and leading Manager’s meetings.
· Ability to manage multiple MSC’s.
· Ability to engage and motivate team members on a consistent basis to increase productivity and reduce branch turnover.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs other duties including special projects as assigned.
MINIMUM QUALIFICATIONS
Knowledge, Skills and Abilities:
· Knowledge of sales, business development, branch administration, and products and services
· Knowledge of financial industry rules and regulations.
· Possess proven sales and service capability.
· Exceptional written and oral communication skills.
· Strong presentation skills.
· Ability to understand branch financials and profitability.
· Ability to provide effective leadership and guidance to staff.
· Ability to integrate and communicate information on a one-on-one basis as well as in group situations and in writing.
· Ability to analyze and solve problems.
· Ability to interact with staff, members and others encountered in the course of work.
· Ability learn and apply new information or skills.
· Ability to observe and interpret people and situations.
· Ability to perform highly detailed work on multiple, concurrent tasks.
· Ability to use math and apply mathematical reasoning and abstract statistical concepts.
· Ability to work under intensive and competing deadlines.
Education, Training and Experience:
Potential candidates for this position must meet the following requirements:
· Bachelor’s Degree from an accredited college or university in relevant field and or a combination of education and experience or
· Minimum of 4 years of branch management experience in a financial institution.
· Minimum of 5 years’ experience in the areas of sales, service, and operational management.
· Internal Employees
Notary certification is a requirement.
One year of relevant professional-level work experience may be substituted for one year of required education.
WORKING CONDITIONS : · The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
· The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.
· The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.
PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.
While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.
The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to
Full job record
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| Org ID | 1b488c0c-5c68-48cd-ac1f-371b8ff1d2cf |
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| Provider | adp_workforcenow |
| Provider Job Key | 999664 |
| Title | Mgr Retail Services Sr |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | El Segundo, CA, US, El Segundo, CA |
| Department | — |
| Team | — |
| Employment Type | full_time |
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| Country | United States |
| Region | CA |
| City | El Segundo |
| Salary Raw | 93200.00 To 116500.00 (USD) Annually |
| Salary Min | 93,200 |
| Salary Max | 116,500 |
| Salary Currency | USD |
| Salary Period | year |
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| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b77a411e-bd26-41ee-9b6b-8e9859de3251&ccId=9200025808828_2&lang=en_US&type=JS&jobId=999664&jwId=9206597473606_1 |
| First Seen At | 2026-05-31 18:29:12Z |
| Last Seen At | 2026-06-06 12:55:34Z |
| Last Checked At | 2026-06-06 12:55:34Z |
| Last Changed At | 2026-06-06 12:55:34Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 21:12:00Z |
| Source Updated At | — |
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Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Body Text Indent 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Body Text Indent 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Block Text\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Hyperlink\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"FollowedHyperlink\"/> <w:LsdException Locked=\"false\" Priority=\"22\" QFormat=\"true\" Name=\"Strong\"/> <w:LsdException Locked=\"false\" Priority=\"20\" QFormat=\"true\" Name=\"Emphasis\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Document Map\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Plain Text\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"E-mail Signature\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Top of Form\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Bottom of Form\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Normal (Web)\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Acronym\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Address\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Cite\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Code\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Definition\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Keyboard\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Preformatted\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Sample\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Typewriter\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"HTML Variable\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Normal Table\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"annotation subject\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"No List\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Outline List 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Outline List 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Outline List 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Simple 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Simple 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Simple 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Classic 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Classic 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Classic 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Classic 4\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Colorful 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Colorful 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Colorful 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Columns 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Columns 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Columns 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Columns 4\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Columns 5\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 4\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 5\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 6\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 7\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Grid 8\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 4\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 5\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 6\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 7\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table List 8\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table 3D effects 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table 3D effects 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table 3D effects 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Contemporary\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Elegant\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Professional\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Subtle 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Subtle 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Web 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Web 2\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Web 3\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Balloon Text\"/> <w:LsdException Locked=\"false\" Priority=\"39\" Name=\"Table Grid\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Table Theme\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" Name=\"Placeholder Text\"/> <w:LsdException Locked=\"false\" Priority=\"1\" QFormat=\"true\" Name=\"No Spacing\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 1\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" Name=\"Revision\"/> <w:LsdException Locked=\"false\" Priority=\"34\" QFormat=\"true\" Name=\"List Paragraph\"/> <w:LsdException Locked=\"false\" Priority=\"29\" QFormat=\"true\" Name=\"Quote\"/> <w:LsdException Locked=\"false\" Priority=\"30\" QFormat=\"true\" Name=\"Intense Quote\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"19\" QFormat=\"true\" Name=\"Subtle Emphasis\"/> <w:LsdException Locked=\"false\" Priority=\"21\" QFormat=\"true\" Name=\"Intense Emphasis\"/> <w:LsdException Locked=\"false\" Priority=\"31\" QFormat=\"true\" Name=\"Subtle Reference\"/> <w:LsdException Locked=\"false\" Priority=\"32\" QFormat=\"true\" Name=\"Intense Reference\"/> <w:LsdException Locked=\"false\" Priority=\"33\" QFormat=\"true\" Name=\"Book Title\"/> <w:LsdException Locked=\"false\" Priority=\"37\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Bibliography\"/> <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"TOC Heading\"/> <w:LsdException Locked=\"false\" Priority=\"41\" Name=\"Plain Table 1\"/> <w:LsdException Locked=\"false\" Priority=\"42\" Name=\"Plain Table 2\"/> <w:LsdException Locked=\"false\" Priority=\"43\" Name=\"Plain Table 3\"/> <w:LsdException Locked=\"false\" Priority=\"44\" Name=\"Plain Table 4\"/> <w:LsdException Locked=\"false\" Priority=\"45\" Name=\"Plain Table 5\"/> <w:LsdException Locked=\"false\" Priority=\"40\" Name=\"Grid Table Light\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"Grid Table 1 Light Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"Grid Table 2 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"Grid Table 3 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"Grid Table 4 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"Grid Table 5 Dark Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"Grid Table 6 Colorful Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"Grid Table 7 Colorful Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4 Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful Accent 1\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4 Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful Accent 2\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4 Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful Accent 3\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4 Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful Accent 4\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4 Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful Accent 5\"/> <w:LsdException Locked=\"false\" Priority=\"46\" Name=\"List Table 1 Light Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"47\" Name=\"List Table 2 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"48\" Name=\"List Table 3 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"49\" Name=\"List Table 4 Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"50\" Name=\"List Table 5 Dark Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"51\" Name=\"List Table 6 Colorful Accent 6\"/> <w:LsdException Locked=\"false\" Priority=\"52\" Name=\"List Table 7 Colorful Accent 6\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Mention\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Smart Hyperlink\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Hashtag\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Unresolved Mention\"/> <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\" Name=\"Smart Link\"/> </w:LatentStyles></xml><![endif]--><!--[if !mso]><object classid=\"clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D\" id=ieooui></object><style>st1\\:*{behavior:url(#ieooui) }</style><![endif]--><!--[if gte mso 10]><style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:\"Table Normal\"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:\"\"; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-pagination:widow-orphan; font-size:10.0pt; font-family:\"Times New Roman\",serif;}</style><![endif]--><!--StartFragment--><br></p><h1 style=\"margin-bottom:6.0pt;\" id=\"isPasted\"><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>GENERAL SUMMARY:</span></u></h1><p class=\"MsoBodyText\" style=\"text-align:justify;\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>The Mgr Retail Services Sr is responsible for overseeing the assigned Member Service Centers; the overall success and growth for assigned Member Service Centers; acting as the relationship manager for existing members and providing them with continuing financial advice as appropriate, determining member’s loan and deposit needs and deepening existing member relationships; directing the staffs at assigned MSCs and attaining maximum MSCs productivity, member service and new business development objectives. The position is also responsible for meeting all the compliance and audit requirements. This position typically oversees a Member Service Center that has a larger deposit base, higher transaction volume, complex transactions, or assigned FTE. This individual may be responsible for overseeing multiple Member Service Center (MSC). </span></p><p class=\"MsoBodyText\"><strong><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>NATURE AND SCOPE OF POSITION:</span></u></strong></p><p class=\"MsoNormal\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>The Mgr Retail Services Sr position is at the management level and reports to the Regional Director of Retail Services in assigned area. The position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures Kinecta Federal Credit Union in general.</span></p><p class=\"MsoBodyText\"><br></p><p class=\"MsoNormal\"><strong><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>SUPERVISORY RESPONSIBILITIES:</span></u></strong></p><h1><span style='font-size:19px;font-family:\"Garamond\",serif;font-weight:normal;'>The position will be responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding high performing employees. </span><span style='font-size:19px;font-family:\"Garamond\",serif;font-weight:normal;'> </span></h1><h1><span style='font-size:19px;font-family:\"Garamond\",serif;font-weight:normal;'>The following positions typically report to the Retail Service Manager, Sr.:</span></h1><p class=\"MsoEndnoteText\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Assistant Retail Services Manager Sr</span></p><p class=\"MsoEndnoteText\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Assistant Retail Service Manager</span></p><p class=\"MsoEndnoteText\" style=\"margin-left:.5in;text-indent:-.25in;\"><span style=\"font-size:19px;font-family:Symbol;color:black;\"> </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>Personal Financial Advisor I, II, III, IV.</span></p><h1 style=\"margin-bottom:6.0pt;\"><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES: </span></u></h1><h1 style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;font-weight:normal;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;font-weight:normal;'>Responsible for the development and attainment of production, service and sales, and service quality goals at assigned MSC through development of comprehensive and measurable sales and service activities.</span></h1><p class=\"MsoListParagraph\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Must lead the branch/team in new membership growth.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Acts as the relationship manager for existing members providing continuing financial advice as appropriate, determining members’ loan and deposits needs and deepening existing member relationships. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Responsible for training and development of new employees at their assigned Member Service Center. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Evaluates the overall effectiveness of the Member Services Centers through analysis of sales and service reports. Communicates Member Service Center goals and service and sales expectations to all staff members.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Maintains and manages mortgage, equity, and consumer loan pipelines, resolving “prior day” issues, and complying with new account and loan audit requirements.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Provide coaching to the Member Service Center employees to ensure consistency of sales and service standards. Utilizes coaching and counseling to build and to increase sales and service and sales performance of staff members.</span></p><h1 style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;font-weight:normal;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;font-weight:normal;'>Conducts, complies, and monitor audit guidelines and ensuring operational integrity of the MSC. </span></h1><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'> Ensures branch operations are properly managed. Involved in daily operations as needed.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;color:black;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>Assists members with notaries, medallions, and signature guarantees.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;color:black;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>Ensures proper coverage of the MSC by adequately staffing the branch, setting appropriate schedules for staff, and monitoring paid time off schedules, reviews timecards.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Operates the MSC as a true “profit” center with direct control of expense and revenue generation.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Provides high level support to the Regional Manager in creating a strong sales and service culture in assigned MSC. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Provides direction and support to MSC staff members to ensure proper safeguarding of assets and conformity to Credit Union policies and procedures. Minimizes Credit Union exposure to losses through appropriate risk assessment and management.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Recruits and develops top talent at all levels of the Member Service Center.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Solicits local Select Employee Groups (SEG) to increase presence within community. Increases existing SEG penetration through lunchtime visits and seminars. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Identify opportunities for brand and image campaigns and submit ideas and requests to Marketing Department.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Sponsors local community events on behalf of Kinecta Federal Credit Union. Works in conjunction with the Communities Program Manager assisting and participating with projects and events.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Works with business partners such as Mortgage, Wealth Management and Business Services to build relationships with members for these services. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Coordinates with other Kinecta departments, including Talent development, to bring focused and specific training to MSCs as needed. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Becomes the subject matter expert with regards to the local community. Gathers market data regarding the local community that enables building and maintaining relationships with existing and new members.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Maintains memberships and other relationships with community organizations including but not limited to Chambers of Commerce, Rotary to build relationship with new and existing members.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Subject matter expert with complex transactions with minimal support.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to work under pressure with minimal Regional Director support.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Assists Regional Director when they are not in the office by being a support to other MSCs.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Assists Regional Director with special projects.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Coordinating and leading Manager’s meetings.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to manage multiple MSC’s.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to engage and motivate team members on a consistent basis to increase productivity and reduce branch turnover. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;\"><span style=\"font-size:16px;\"> </span></p><p class=\"MsoBodyText\"><strong><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></u></strong></p><p class=\"MsoBodyText\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>Performs other duties including special projects as assigned.</span></p><p class=\"MsoBodyText\"><strong><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>MINIMUM QUALIFICATIONS</span></u></strong></p><p class=\"MsoNormal\"><strong><span style='font-size:19px;font-family:\"Garamond\",serif;'>Knowledge, Skills and Abilities:</span></strong></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Knowledge of sales, business development, branch administration, and products and services </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Knowledge of financial industry rules and regulations. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Possess proven sales and service capability.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Exceptional written and oral communication skills.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Strong presentation skills.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to understand branch financials and profitability.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to provide effective leadership and guidance to staff.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to integrate and communicate information on a one-on-one basis as well as in group situations and in writing.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to analyze and solve problems.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to interact with staff, members and others encountered in the course of work.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability learn and apply new information or skills.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to observe and interpret people and situations.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to perform highly detailed work on multiple, concurrent tasks.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to use math and apply mathematical reasoning and abstract statistical concepts.</span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Ability to work under intensive and competing deadlines.</span></p><p class=\"MsoNormal\"><strong><span style='font-size:19px;font-family:\"Garamond\",serif;'> </span></strong></p><p class=\"MsoNormal\"><strong><span style='font-size:19px;font-family:\"Garamond\",serif;'>Education, Training and Experience:</span></strong></p><p class=\"MsoNormal\" style=\"margin-left:.25in;\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>Potential candidates for this position must meet the following requirements:</span></p><p class=\"MsoNormal\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Bachelor’s Degree from an accredited college or university in relevant field and or a combination of education and experience or</span></p><p class=\"MsoNormal\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Minimum of 4 years of branch management experience in a financial institution.</span></p><p class=\"MsoNormal\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Minimum of 5 years’ experience in the areas of sales, service, and operational management. </span></p><p class=\"MsoNormal\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-size:19px;font-family:Symbol;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Internal Employees</span></p><p class=\"MsoNormal\" style=\"margin-left:.5in;text-indent:-.25in;\"><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;'>Notary certification is a requirement.</span></p><p class=\"MsoNormal\" style=\"margin-left:.5in;\"><span style=\"font-size:16px;\"> </span></p><p class=\"MsoNormal\"><strong><em><u><span style=\"font-family:ScalaSansLF-Regular;color:black;\">One year of relevant professional-level work experience may be substituted for one year of required education.</span></u></em></strong></p><h1 style=\"margin-bottom:6.0pt;\"><u><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>WORKING CONDITIONS</span></u><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>:</span></h1><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-family:Symbol;color:black;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-family:Symbol;color:black;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs. </span></p><p class=\"MsoNormal\" style=\"margin-left:.25in;text-indent:-.25in;\"><!--[if !supportLists]--><span style=\"font-family:Symbol;color:black;\">· </span><!--[endif]--><span style='font-size:19px;font-family:\"Garamond\",serif;color:black;'>The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.</span></p><h1 style=\"margin-bottom:6.0pt;\"><u><span style='font-size:19px;font-family:\"Garamond\",serif;'>PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT</span></u></h1><p class=\"MsoNormal\" style=\"text-align:justify;\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.</span></p><p class=\"MsoNormal\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.</span></p><p class=\"MsoNormal\"><span style='font-size:19px;font-family:\"Garamond\",serif;'>The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels. </span></p><p class=\"MsoNormal\"><strong><span style='font-size:19px;font-family:\"Garamond\",serif;'>Disclaimer:</span></strong></p><p><span style='font-size:19px;font-family:\"Garamond\",serif;'>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to </span></p><!--EndFragment--><p><br></p><p><br></p></div>\n",
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