IT Support Specialist

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    "description": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.</span></span></span></p>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Full-Time Employee Benefits &amp; Compensation Overview</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">As a full-time employee of Contour, you are eligible for the following benefits and programs:</span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Insurance</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">401(k) Savings Plan</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Eligibility begins the first day of the month following your hire date.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Company offers a matching contribution up to 6% of your eligible compensation.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Paid Sick Leave</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Accrual of up to 56 hours of paid sick leave per year.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Unused sick leave rolls over annually until your sick bank reaches 480 hours.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Vested Vacation Hours</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Eligible to receive vacation hours on January 1st following your hire date.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">These hours will be vested and available for use in accordance with Company policies.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Non-Revenue/Space Available (NRSA) Travel Privileges</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Leaves of Absence</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Eligible for various types of leave, including:</span></span></span>\n\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Medical Leave</span></span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Non-Medical Family Care Leave</span></span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maternity and Paternity Leave</span></span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Personal Leave</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.</span></span></span></li>\n</ul>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Compensation Details</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#444444\">Contour offers a competitive salary based on your prior work experience.</span></span></span></span></span></li>\n</ul>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Equal Employment Opportunity</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.</span></span></span></p>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Accommodations</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at <strong>[email protected]</strong>.</span></span></span></p>\n\n<div style=\"text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Join Our Growing Team</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Our<strong> </strong>rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.</span></span></span></p>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Summary of Essential Duties</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The IT Support Specialist position provides hands-on support for airport operations, aviation systems, cloud infrastructure, and emerging AI tools. This position will gain experience in real-world IT, automation, and AI integrations while directly impacting the operations of Contour.</span></span></span></p>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Key Responsibilities</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide friendly, responsive IT support for end users across airport stations, hangars, and corporate offices. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Diagnose and resolve hardware, software, peripheral, and network issues with attention to operational impact. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Configure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft 365 / Azure Active Directory environment. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manage user onboarding and offboarding including account setup, access rights, group policy application, and license management. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Support critical aviation systems including Quantum (MX/DCS), FOS/Portside, FL3XX, AirExpert, and company intranet resources. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Assist with AI-powered tools, workflow automation, and integrations that improve productivity and operational efficiency. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Support system integrations using APIs, automation tools, or cloud services. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintain and troubleshoot VOIP systems, mobile devices, and network connectivity. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Track, document, and resolve support requests using the IT Service Desk ticketing system. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Collaborate with vendors and internal teams to resolve escalated issues with minimal operational disruption. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Contribute to IT documentation, knowledge base articles, and process improvement initiatives. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Perform other duties as assigned by leadership.</span></span></span></li>\n</ul>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Work Environment</span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Work occurs across airport stations, hangars, and corporate offices. The role may involve exposure to aircraft environments and operational areas</span><span style=\"font-family:&quot;Arial&quot;,sans-serif\">.</span></span></span></li>\n</ul>\n",
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We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.\\n\\n\\n\\n\\nFull-Time Employee Benefits &amp; Compensation Overview\\n\\nAs a full-time employee of Contour, you are eligible for the following benefits and programs:\\n\\nInsurance\\n\\n\\n\\tHealth, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)\\n\\n\\n401(k) Savings Plan\\n\\n\\n\\tEligibility begins the first day of the month following your hire date.\\n\\tThe Company offers a matching contribution up to 6% of your eligible compensation.\\n\\tEnrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.\\n\\n\\nPaid Sick Leave\\n\\n\\n\\tAccrual of up to 56 hours of paid sick leave per year.\\n\\tUnused sick leave rolls over annually until your sick bank reaches 480 hours.\\n\\n\\nVested Vacation Hours\\n\\n\\n\\tEligible to receive vacation hours on January 1st following your hire date.\\n\\tThese hours will be vested and available for use in accordance with Company policies.\\n\\n\\nNon-Revenue/Space Available (NRSA) Travel Privileges\\n\\n\\n\\tNRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.\\n\\n\\nLeaves of Absence\\n\\n\\n\\tEligible for various types of leave, including:\\n\\n\\t\\n\\t\\tMedical Leave\\n\\t\\tNon-Medical Family Care Leave\\n\\t\\tMaternity and Paternity Leave\\n\\t\\tPersonal Leave\\n\\t\\n\\t\\n\\tDetailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.\\n\\n\\n\\n\\n\\nCompensation Details\\n\\n\\n\\tContour offers a competitive salary based on your prior work experience.\\n\\n\\n\\n\\n\\nEqual Employment Opportunity\\n\\nContour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.\\n\\n\\n\\n\\nAccommodations\\n\\nContour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [email protected].\\n\\n\\n\\n\\nJoin Our Growing Team\\n\\nOur rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.\\n\\n\\n\\n\\nSummary of Essential Duties\\n\\nThe IT Support Specialist position provides hands-on support for airport operations, aviation systems, cloud infrastructure, and emerging AI tools. This position will gain experience in real-world IT, automation, and AI integrations while directly impacting the operations of Contour.\\n\\n\\n\\n\\nKey Responsibilities\\n\\n\\n\\tProvide friendly, responsive IT support for end users across airport stations, hangars, and corporate offices. \\n\\tDiagnose and resolve hardware, software, peripheral, and network issues with attention to operational impact. \\n\\tConfigure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft 365 / Azure Active Directory environment. \\n\\tManage user onboarding and offboarding including account setup, access rights, group policy application, and license management. \\n\\tSupport critical aviation systems including Quantum (MX/DCS), FOS/Portside, FL3XX, AirExpert, and company intranet resources. \\n\\tAssist with AI-powered tools, workflow automation, and integrations that improve productivity and operational efficiency. \\n\\tSupport system integrations using APIs, automation tools, or cloud services. \\n\\tMaintain and troubleshoot VOIP systems, mobile devices, and network connectivity. \\n\\tTrack, document, and resolve support requests using the IT Service Desk ticketing system. \\n\\tCollaborate with vendors and internal teams to resolve escalated issues with minimal operational disruption. \\n\\tContribute to IT documentation, knowledge base articles, and process improvement initiatives. \\n\\tProvide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations. \\n\\tPerform other duties as assigned by leadership.\\n\\n\\n\\n\\n\\nWork Environment\\n\\n\\n\\tWork occurs across airport stations, hangars, and corporate offices. The role may involve exposure to aircraft environments and operational areas.\\n\\nQualifications\\n\\tMust be at least 18 years of age.\\n\\tStrong organizational and troubleshooting skills\\n\\tMust be legally authorized to work in the United States and able to travel in and out of the country without restrictions.\\n\\tPossess a valid driver&rsquo;s license with a good driving record.\\n\\tAbility to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.\\n\\tHigh school diploma or GED certification preferred.\\n\\tBasic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.\\n\\tAbility to type a minimum of 30 words per minute.\\n\\tPossess polished and professional interpersonal skills with a positive, customer-focused attitude.\\n\\tStrong leadership, organizational, and time management skills.\\n\\tAbility to effectively interact with a variety of personalities while maintaining a high level of professionalism.\\n\\tSkilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.\\n\\tAbility to handle interruptions and changing priorities with flexibility and a strong attention to detail.\\n\\tSelf-motivated&nbsp;with the ability to motivate others.\\n\\tAbility to work independently and collaboratively as part of a team-oriented environment.\\n\\tExcellent written and verbal communication skills, delivered with professionalism and tact.\\n\\tAbility to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.\\n\\tAbility to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.\\n\\tMust adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.\\n\\n\\n\\n\\n\\nPreferred Qualifications\\n\\n\\n\\tCompTIA A+, Network+, or Microsoft certifications. \\n\\tExperience supporting endpoint security tools such as SentinelOne. \\n\\tFamiliarity with password management platforms such as Keeper.\\n\\tExperience supporting aviation systems like Quantum, FOS, Portside, MX Control. \\n\\tExperience with remote or distributed teams. \\n\\tExperience with automation tools, scripting, or API integrations. \\n\\tExposure to AI platforms and AI-assisted workflow tools.\\n\\n\\n&nbsp;\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"responsibilities\":\"Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.\\n\\n\\n\\n\\nFull-Time Employee Benefits &amp; Compensation Overview\\n\\nAs a full-time employee of Contour, you are eligible for the following benefits and programs:\\n\\nInsurance\\n\\n\\n\\tHealth, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)\\n\\n\\n401(k) Savings Plan\\n\\n\\n\\tEligibility begins the first day of the month following your hire date.\\n\\tThe Company offers a matching contribution up to 6% of your eligible compensation.\\n\\tEnrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.\\n\\n\\nPaid Sick Leave\\n\\n\\n\\tAccrual of up to 56 hours of paid sick leave per year.\\n\\tUnused sick leave rolls over annually until your sick bank reaches 480 hours.\\n\\n\\nVested Vacation Hours\\n\\n\\n\\tEligible to receive vacation hours on January 1st following your hire date.\\n\\tThese hours will be vested and available for use in accordance with Company policies.\\n\\n\\nNon-Revenue/Space Available (NRSA) Travel Privileges\\n\\n\\n\\tNRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.\\n\\n\\nLeaves of Absence\\n\\n\\n\\tEligible for various types of leave, including:\\n\\n\\t\\n\\t\\tMedical Leave\\n\\t\\tNon-Medical Family Care Leave\\n\\t\\tMaternity and Paternity Leave\\n\\t\\tPersonal Leave\\n\\t\\n\\t\\n\\tDetailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.\\n\\n\\n\\n\\n\\nCompensation Details\\n\\n\\n\\tContour offers a competitive salary based on your prior work experience.\\n\\n\\n\\n\\n\\nEqual Employment Opportunity\\n\\nContour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.\\n\\n\\n\\n\\nAccommodations\\n\\nContour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [email protected].\\n\\n\\n\\n\\nJoin Our Growing Team\\n\\nOur rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.\\n\\n\\n\\n\\nSummary of Essential Duties\\n\\nThe IT Support Specialist position provides hands-on support for airport operations, aviation systems, cloud infrastructure, and emerging AI tools. This position will gain experience in real-world IT, automation, and AI integrations while directly impacting the operations of Contour.\\n\\n\\n\\n\\nKey Responsibilities\\n\\n\\n\\tProvide friendly, responsive IT support for end users across airport stations, hangars, and corporate offices. \\n\\tDiagnose and resolve hardware, software, peripheral, and network issues with attention to operational impact. \\n\\tConfigure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft 365 / Azure Active Directory environment. \\n\\tManage user onboarding and offboarding including account setup, access rights, group policy application, and license management. \\n\\tSupport critical aviation systems including Quantum (MX/DCS), FOS/Portside, FL3XX, AirExpert, and company intranet resources. \\n\\tAssist with AI-powered tools, workflow automation, and integrations that improve productivity and operational efficiency. \\n\\tSupport system integrations using APIs, automation tools, or cloud services. \\n\\tMaintain and troubleshoot VOIP systems, mobile devices, and network connectivity. \\n\\tTrack, document, and resolve support requests using the IT Service Desk ticketing system. \\n\\tCollaborate with vendors and internal teams to resolve escalated issues with minimal operational disruption. \\n\\tContribute to IT documentation, knowledge base articles, and process improvement initiatives. \\n\\tProvide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations. \\n\\tPerform other duties as assigned by leadership.\\n\\n\\n\\n\\n\\nWork Environment\\n\\n\\n\\tWork occurs across airport stations, hangars, and corporate offices. The role may involve exposure to aircraft environments and operational areas.\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CORPORATE FLIGHT MANAGEMENT INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4E8FCB0F31AC88147F0DB7B85238B354\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"808 Blue Angel Way\",\"addressLocality\":\"Smyrna\",\"addressRegion\":\"TN\",\"postalCode\":37167,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\n\\tMust be at least 18 years of age.\\n\\tStrong organizational and troubleshooting skills\\n\\tMust be legally authorized to work in the United States and able to travel in and out of the country without restrictions.\\n\\tPossess a valid driver&rsquo;s license with a good driving record.\\n\\tAbility to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.\\n\\tHigh school diploma or GED certification preferred.\\n\\tBasic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.\\n\\tAbility to type a minimum of 30 words per minute.\\n\\tPossess polished and professional interpersonal skills with a positive, customer-focused attitude.\\n\\tStrong leadership, organizational, and time management skills.\\n\\tAbility to effectively interact with a variety of personalities while maintaining a high level of professionalism.\\n\\tSkilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.\\n\\tAbility to handle interruptions and changing priorities with flexibility and a strong attention to detail.\\n\\tSelf-motivated&nbsp;with the ability to motivate others.\\n\\tAbility to work independently and collaboratively as part of a team-oriented environment.\\n\\tExcellent written and verbal communication skills, delivered with professionalism and tact.\\n\\tAbility to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.\\n\\tAbility to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.\\n\\tMust adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.\\n\\n\\n\\n\\n\\nPreferred Qualifications\\n\\n\\n\\tCompTIA A+, Network+, or Microsoft certifications. \\n\\tExperience supporting endpoint security tools such as SentinelOne. \\n\\tFamiliarity with password management platforms such as Keeper.\\n\\tExperience supporting aviation systems like Quantum, FOS, Portside, MX Control. \\n\\tExperience with remote or distributed teams. \\n\\tExperience with automation tools, scripting, or API integrations. \\n\\tExposure to AI platforms and AI-assisted workflow tools.\\n\\n\\n&nbsp;\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"experienceRequirements\":\"\\n\\tMust be at least 18 years of age.\\n\\tStrong organizational and troubleshooting skills\\n\\tMust be legally authorized to work in the United States and able to travel in and out of the country without restrictions.\\n\\tPossess a valid driver&rsquo;s license with a good driving record.\\n\\tAbility to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.\\n\\tHigh school diploma or GED certification preferred.\\n\\tBasic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.\\n\\tAbility to type a minimum of 30 words per minute.\\n\\tPossess polished and professional interpersonal skills with a positive, customer-focused attitude.\\n\\tStrong leadership, organizational, and time management skills.\\n\\tAbility to effectively interact with a variety of personalities while maintaining a high level of professionalism.\\n\\tSkilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.\\n\\tAbility to handle interruptions and changing priorities with flexibility and a strong attention to detail.\\n\\tSelf-motivated&nbsp;with the ability to motivate others.\\n\\tAbility to work independently and collaboratively as part of a team-oriented environment.\\n\\tExcellent written and verbal communication skills, delivered with professionalism and tact.\\n\\tAbility to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.\\n\\tAbility to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.\\n\\tMust adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.\\n\\n\\n\\n\\n\\nPreferred Qualifications\\n\\n\\n\\tCompTIA A+, Network+, or Microsoft certifications. \\n\\tExperience supporting endpoint security tools such as SentinelOne. \\n\\tFamiliarity with password management platforms such as Keeper.\\n\\tExperience supporting aviation systems like Quantum, FOS, Portside, MX Control. \\n\\tExperience with remote or distributed teams. \\n\\tExperience with automation tools, scripting, or API integrations. \\n\\tExposure to AI platforms and AI-assisted workflow tools.\\n\\n\\n&nbsp;\\n\\nDisclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.\\n\",\"industry\":\"Information Technology\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
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    "qualifications": "<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must be at least 18 years of age.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong organizational and troubleshooting skills</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Possess a valid driver&rsquo;s license with a good driving record.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">High school diploma or GED certification preferred.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to type a minimum of 30 words per minute.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Possess polished and professional interpersonal skills with a positive, customer-focused attitude.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong leadership, organizational, and time management skills.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Self-motivated&nbsp;with the ability to motivate others.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to work independently and collaboratively as part of a team-oriented environment.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Excellent written and verbal communication skills, delivered with professionalism and tact.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.</span></span></span></li>\n</ul>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Preferred Qualifications</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">CompTIA A+, Network+, or Microsoft certifications. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience supporting endpoint security tools such as SentinelOne. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Familiarity with password management platforms such as Keeper.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience supporting aviation systems like Quantum, FOS, Portside, MX Control. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience with remote or distributed teams. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience with automation tools, scripting, or API integrations. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Exposure to AI platforms and AI-assisted workflow tools.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Aptos,sans-serif\"><em><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.</span></em></span></p>\n",
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