Patient Access Representative

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    "datePosted": "2026-06-18T04:00:00.000Z",
    "description": "<h2>Job Overview & Responsibilities</h2>\n<p>The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach.</p>\n<p> </p>\n<p><strong>Essential Functions</strong> </p>\n<p> </p>\n<p><strong>Scheduling & Referral Management</strong></p>\n<ul>\n <li>Schedule patient appointments across multiple clinics following standardized protocols and templates.</li>\n <li>Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location.</li>\n <li>Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes.</li>\n <li>Communicate proactively regarding schedule changes, cancellations, and documentation gaps.</li>\n <li>Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates.</li>\n</ul>\n<p><strong>Patient Communication & Experience</strong></p>\n<ul>\n <li>Provide exceptional service to patients, families, and caregivers during scheduling interactions.</li>\n <li>Assist patients with questions related to appointments, insurance, and therapy processes.</li>\n <li>Ensure all interactions reflect a professional, empathetic, and patient-first philosophy.</li>\n <li>Document necessary information needed to communicate effectively amongst clinic teams.</li>\n <li>Utilize approved scheduling strategies</li>\n</ul>\n<p><strong>Administrative & Operational Support</strong></p>\n<ul>\n <li>Document all scheduling activities accurately in the EMR and other required systems.</li>\n <li>Coordinate with Authorization and Verification teams to resolve access issues.</li>\n <li>Monitor scheduling compliance and escalate concerns to the District Supervisor when needed.</li>\n</ul>\n<p><strong>Compliance & Documentation</strong></p>\n<ul>\n <li>Adhere to HIPAA, privacy, and confidentiality standards.</li>\n <li>Follow workflows related to insurance verification, authorization communication, and referral documentation.</li>\n</ul>\n<p><strong>Team Collaboration</strong></p>\n<ul>\n <li>Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs.</li>\n <li>Participate in staff meetings, training, and scheduling initiatives.</li>\n <li>Offer insight on any specific barriers encountered to help improve workflows and patient access.</li>\n</ul>\n<h2>Qualifications & Pay Range</h2>\n<p><strong>Required Skills & Abilities</strong></p>\n<ul>\n <li>Strong communication, collaboration, and customer service skills. </li>\n <li>Ability to multitask and prioritize effectively in a fast-paced environment. </li>\n <li>High level of accuracy and attention to detail. </li>\n <li>Strong problem solving and adaptability skills.</li>\n <li>Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. </li>\n <li>Professional, empathetic, and patient-centered approach.</li>\n</ul>\n<p><strong>Required Credentials</strong></p>\n<ul>\n <li>High school diploma or equivalent required. </li>\n <li>1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. </li>\n <li>Experience using EMR systems and scheduling platforms strongly preferred.</li>\n</ul>\n<h2>Company Overview</h2>\n<p><strong>A Mission That Moves Us</strong><strong>  </strong></p>\n<p> </p>\n<p>At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. </p>\n<p><strong> </strong></p>\n<p><strong> Join us and transform care. Let’s go further together.</strong><strong>  </strong></p>\n<p> </p>\n<p>Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  </p>\n<p>Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  </p>\n<p>We are an equal opportunity employer and welcome all qualified candidates to apply. </p>",
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